From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

As an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You’ll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology.

At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen - Perks & Benefits (What’s in it for you?)

• Earn More: Competitive salary plus performance-based compensation.

• Vacation Your Way: Take advantage of our unique Double Dip vacation program.

• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.

• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.

• Get Rewarded**:** EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)

• Grow Your Career: Paid training and development to help you level up.

• Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

• • Top Managed Services Provider by Channel Futures (Last 4 consecutive years)

  • Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)

  • Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)

  • Alberta’s Top 75 Employers (3 Years)

  • Canada’s Top Growing Companies by The Globe and Mail (3 Years)

Role & Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment

• Efficiently respond to client needs and troubleshoot or escalate issues as required

• Provide remote support for remote users

• Perform server administration tasks, including user/group administration, security permissions, group policies, print services

• Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)

• Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)

• Provide Level - 1, 2, & 3 server / database administration

• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices

• Install and configure Windows Desktop

• Check events and logs and escalate issues as required

• Complete weekly and monthly Service Level Agreement tasks

• Create and manage user network accounts

• Monitor backup / storage (SAN, NAS)

Requirements

• Diploma or Degree in Computer Science or Information Technology

• 3-5+ years experience supporting SMB networks and systems

• Fundamental knowledge or exposure to the following technologies:

  • Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
  • Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP

• Excellent customer service skills

• Highly proficient at identifying user and system issues and resolving or escalating

• Proficient in configuring and deploying Microsoft Office Applications including Office 365

• Ability to effectively prioritize and manage multiple tasks

• Strong troubleshooting skills

• CompTIA training

• Microsoft Level 1: Fundamentals (MTA) Certification

• Highly proficient in remote access and conferencing tools

• Valid drivers license and vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.