Role Overview

• Louis W. Bray Construction is seeking a Business Process & Systems Analyst to deliver practical, people‑first improvements to business processes and business applications, from small fixes to larger initiatives.

• This role focuses on how the business works, not infrastructure. The Specialist will redesign workflows, improve and configure business applications, implement automation and integrations across business tools, enable user adoption, and support continuous improvement to ensure changes stick.

• This is a hands‑on execution role spanning the full lifecycle of transformation work: discover, design, build, automate/integrate, enable, measure, improve.

• Option of working out of our West End or East End office. Flexible one day a week remote working.

What You’ll Deliver

• Reduced manual effort and fewer errors in priority business workflows

• Digitized, structured processes that replace email‑ and spreadsheet-based work

• Workflow automations and integrations that improve handoffs and visibility

• Practical reporting and operational views using business‑process data

• Solutions that are adopted, documented, and continuously improved

Key Responsibilities

Business Process & Workflow Improvement

• Partner with field and office teams to understand current workflows and pain points

• Document as‑is and to‑be processes appropriate to the size of the change

• Translate operational needs into clear requirements and success measures

Business Applications Enablement (Tool‑Neutral)

• Configure and improve business‑process solutions using approved business applications (e.g., ERP systems, construction operations platforms, collaboration tools, workflow and automation platforms)

• Design lightweight, maintainable solutions aligned to how teams actually work

• Maintain solution documentation (process logic, data definitions, ownership, support approach)

Automation & Integration (Core Focus)

• Build and maintain automations that support business workflows (approvals, notifications, scheduling triggers, record creation and updates)

• Manage a backlog of automation and integration opportunities tied to business value

• Partner with IT and vendors when integrations require system‑level access or changes

Data & Reporting Enablement

• Improve structured data capture within workflows to enable reporting and insight

• Deliver practical reporting outputs (views, standardized reports, dashboards where available)

• Support KPI definition tied to real operational decisions

Adoption, Training & Continuous Improvement

• Create quick reference guides, training materials, and standard work instructions

• Support pilots and phased rollouts; gather feedback and iterate improvements

• Monitor adoption and outcomes; refine solutions post‑go‑live

Role Boundaries (Important)

• This role does not provide IT helpdesk or infrastructure support.

• Endpoint issues, networks, servers, devices, and general IT troubleshooting are handled by IT support (internal IT helpdesk and/or MSP).

• This role is accountable for business applications, business processes, and information flow across the organization.

Qualifications

Required

• 5+ years’ experience in digital transformation delivery, business applications, process improvement, automation, or a similar hands‑on role

• Proven ability to translate business needs into practical, usable solutions and drive adoption

• Strong documentation, facilitation, and stakeholder communication skills

• Strongly Preferred

• ERP experience strongly preferred (configuration, workflow alignment, integration touchpoints, reporting enablement)

• Experience in construction, project‑based, or field/office hybrid environments

Working Style

• Practical, people‑first problem solver
• Comfortable owning delivery end‑to‑end
• Values clarity, documentation, and measurable outcomes
• Focused on improvements that scale and last