FIELD SERVICE TECHNICIAN

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the Field Operations Manager, the Field Service Technician will work both independently and in a team environment to provide outstanding client support to telMAX’s residential and business customer base. telMAX’s mission is to provide homes and businesses with exceptionally reliable, fast, secure and affordable fibre Internet, TV, and Phone Services at the same time as providing our customers with the best possible support. The Field Service Technician’s primary responsibilities include installation, maintenance, troubleshooting and repair services on telMAX’s fibre Internet, TV, and Phone services using the latest in systems and cutting-edge technology.

Responsibilities & Key Duties:

• Provide telMAX customers with an extraordinary customer service experience.
• Operate well both independently and in a team environment in a fast paced, multi-tasking environment while maintaining accuracy and attention to detail.
• Be organized, determined, persistent and demonstrate exceptional problem-solving abilities.
• Keep the customer informed of work to be done.
• Continue to learn and understand telMAX’s products and services to promptly respond to face-to-face inquiries regarding software usage/features, monitoring, installation, maintenance and troubleshooting.
• Proactively respond to network events reported on monitoring tools in the Customer Support Centre and document all interactions and/or escalations and troubleshooting steps taken.
• Continually train on proprietary system enhancements to manage customer requests more efficiently and effectively.
• Have sound practical judgment of priorities and time management.
• Observe and follow all Provincial and telMAX Health and Safety rules and policies.

What You Bring:

• Installing, maintaining, troubleshooting and repairing fibre optic services & devices.
• Troubleshooting and connecting customer streaming devices (e.g. Chromecast, Apple, Android, Amazon Stick) & cable modems.
• Microsoft Office applications (Word, Excel, Outlook).
• Incident management.
• Experience in Cable Splicing.
• Troubleshooting in FTTH networks, coaxial cable plant, and head end facilities.
• Have the ability to distinguish colours.

Experience:

• Minimum 2-5 years of experience in a field service role. Ideally, the applicant will have some experience in engineering, networking and/or telecommunications.
• Must be available to work weekends, evenings, holidays, and be able to work in all our current and future build areas. Must be flexible to work rotating evenings, weekends and on call shifts. And must be able to work efficiently in any weather condition**.**
• A valid G class Drivers License with a clean driving record.

Education:

• High School Diploma, College Certificate or equivalent experience.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.