Senior Manager, Channel Performance, Analytics & Insights
About the role
Job Description
What is the opportunity?
You will join the Channel Performance, Initiatives & Analytics team in RBC’s Digital & Personal Distribution (DPD), and play a critical role in managing the Advice Centre performance reporting that informs senior leadership decisions and drives business outcomes. You will collaborate with stakeholders to source and analyze data using tools like Tableau, delivering actionable insights and early warnings. Your insights will directly influence senior management decisions, guide long-term channel strategy, and drive improvements in client experience and advisor capabilities. You will also support national initiatives and strategic projects, leveraging advanced analytics to inform the long-term channel strategy, improve client experience, and strengthen advisor capabilities.
What will you do?
- Lead the development and enhancement of monthly and quarterly business performance reports, ensuring data accuracy, insightful commentary, and alignment with the channel’s strategic pillars
- Collaborate with stakeholders to deliver actionable insights and recommendations, leveraging business knowledge and analytics to identify performance drivers and improvement opportunities
- Proactively support senior leadership with strategic insights across multiple lines of business, channels, and products, including identifying opportunities to improve channel performance, sales, client experience, and employee experience
- Apply advanced analytical techniques, such as predictive modeling, segmentation, and correlation analysis, to deepen performance insights and support data-driven decision-making
- Act as a key contributor to national initiatives and strategic projects by leading analysis, generating insights, and supporting change through data storytelling and executive-ready materials
- Drive continuous improvement of reporting processes, establish performance monitoring routines, and streamline the tracking of KPIs across the channel
- Collaborate cross-functionally with data experts and business partners, effectively managing multiple priorities, ad-hoc requests, and long-term initiatives in a fast-paced environment
**Note: The successful candidate may be required to work from both the RBC Meadowvale Centre in Mississauga and RBC Waterpark Place in Toronto 4 days per week**
What do you need to succeed?
Must-have
- Proven experience in analytics, with a focus on performance management and delivering strategic business insights
- Strong business acumen and analytics skills, with the ability to interpret complex data to support decision-making
- Excellent communication, presentation, and facilitation skills, paired with advanced proficiency in Microsoft PowerPoint and Excel
- Demonstrated strength in analytical thinking, critical evaluation, and innovative problem-solving
- Solid knowledge of data management principles, data pipelines, and best practices in handling large datasets
- Skilled in trend analysis and forecasting to anticipate business performance and identify opportunities
- Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively
- Hands-on experience with Tableau for data visualization and dashboard development
Nice-to-have
- Knowledge in channel operation including the Advice Centre, Digital, and/or Physical Networks channels
- Experience in Advice Centre, Canadian Banking Operations, or Canadian Banking Finance
- Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics, or related quantitative field
- MBA or CPA is a plus
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Commercial Acumen, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Professional Presentation, Programming Languages, Results-Oriented, Team Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-26
Application Deadline:
2025-10-11
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Channel Performance, Analytics & Insights
About the role
Job Description
What is the opportunity?
You will join the Channel Performance, Initiatives & Analytics team in RBC’s Digital & Personal Distribution (DPD), and play a critical role in managing the Advice Centre performance reporting that informs senior leadership decisions and drives business outcomes. You will collaborate with stakeholders to source and analyze data using tools like Tableau, delivering actionable insights and early warnings. Your insights will directly influence senior management decisions, guide long-term channel strategy, and drive improvements in client experience and advisor capabilities. You will also support national initiatives and strategic projects, leveraging advanced analytics to inform the long-term channel strategy, improve client experience, and strengthen advisor capabilities.
What will you do?
- Lead the development and enhancement of monthly and quarterly business performance reports, ensuring data accuracy, insightful commentary, and alignment with the channel’s strategic pillars
- Collaborate with stakeholders to deliver actionable insights and recommendations, leveraging business knowledge and analytics to identify performance drivers and improvement opportunities
- Proactively support senior leadership with strategic insights across multiple lines of business, channels, and products, including identifying opportunities to improve channel performance, sales, client experience, and employee experience
- Apply advanced analytical techniques, such as predictive modeling, segmentation, and correlation analysis, to deepen performance insights and support data-driven decision-making
- Act as a key contributor to national initiatives and strategic projects by leading analysis, generating insights, and supporting change through data storytelling and executive-ready materials
- Drive continuous improvement of reporting processes, establish performance monitoring routines, and streamline the tracking of KPIs across the channel
- Collaborate cross-functionally with data experts and business partners, effectively managing multiple priorities, ad-hoc requests, and long-term initiatives in a fast-paced environment
**Note: The successful candidate may be required to work from both the RBC Meadowvale Centre in Mississauga and RBC Waterpark Place in Toronto 4 days per week**
What do you need to succeed?
Must-have
- Proven experience in analytics, with a focus on performance management and delivering strategic business insights
- Strong business acumen and analytics skills, with the ability to interpret complex data to support decision-making
- Excellent communication, presentation, and facilitation skills, paired with advanced proficiency in Microsoft PowerPoint and Excel
- Demonstrated strength in analytical thinking, critical evaluation, and innovative problem-solving
- Solid knowledge of data management principles, data pipelines, and best practices in handling large datasets
- Skilled in trend analysis and forecasting to anticipate business performance and identify opportunities
- Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively
- Hands-on experience with Tableau for data visualization and dashboard development
Nice-to-have
- Knowledge in channel operation including the Advice Centre, Digital, and/or Physical Networks channels
- Experience in Advice Centre, Canadian Banking Operations, or Canadian Banking Finance
- Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics, or related quantitative field
- MBA or CPA is a plus
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Commercial Acumen, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Professional Presentation, Programming Languages, Results-Oriented, Team Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-26
Application Deadline:
2025-10-11
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.