Hub Operations Coordinator - Part Time
About the role
Job Summary Coordinates operations at Hub Stations and acts as a central point of contact for stakeholders involved in Hub Station Operations. They will collect and share information with various stakeholders as well as maintain the integrity of various systems, all in support of safe, on-time turn performance.
Duties & Responsibilities
- Act as a central point of contact for hub station operations, collecting and sharing information between internal and external teams including Porter’s System Operations Control Centre (SOCC), Porter’s Maintenance Operations Control (MOC), hub station operations teams, contracted ground handlers, airport service providers, airport authorities and others. Ensure that all concerned parties have timely, accurate information in order to make decisions and direct Porter’s operations.
- Communicate operational schedules, including timely updates in the event of irregular operations, and, in some cases, direct the activity of operations teams, contracted handlers and airport service providers in order to maintain the integrity of Porter’s scheduled operations.
- In some cases, utilize live resource deployment software to assign ramp resources to specific operations and to update planned assignments based on operational requirements in support of a safe, on-time and efficient operation.
- Monitor hub station operations and take proactive action to mitigate operational delays.
- Arrange for services requested by the flight deck - including ground handling, grooming, catering, maintenance, additional fuelling and others - ensuring that service requests are met fully and expediently.
- Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute the plan amongst all concerned stakeholders, ensuring aircraft are in position for on-time departures.
- Update Porter systems with gate assignments and coordinate with gate control authorities to resolve any gate conflicts.
- Update departure times for delayed flights in the Airport Collaborative Decision Making (A-CDM) system for those Hub Stations where one exists in support of efficient Airport Operations.
- Enter delay codes into Porter systems as directed by station operations team members. Seek out missing information as necessary to ensure that all delays from Hub Stations are coded in an accurate and timely manner.
- Prepare and distribute reports, including but not limited to shift reports, as directed by department leaders and to ensure accurate documentation of operational performance and issues.
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned by the Ramp Manager from time to time.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Ability to work on a permanent basis in Canada.
- Requires a minimum 2 years of experience in airline operations or a related industry.
- Having Ramp and Customer Service experience is considered a strong asset.
- Able to effectively and professionally communicate both orally and in writing.
- Able to collaborate and operate effectively as part of a cross functional team.
- Has a proactive approach to work, can solve problems and maintain a positive attitude in the face of operational disruptions.
- Strong organizational skills, detail oriented and able to effectively manage multiple tasks.
- Clear attendance record and flexibility to work rotating morning and overnight shifts, weekends and holidays.
- Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance).
Location
Toronto (Billy Bishop Toronto City Airport - YTZ)
Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.
Hub Operations Coordinator - Part Time
About the role
Job Summary Coordinates operations at Hub Stations and acts as a central point of contact for stakeholders involved in Hub Station Operations. They will collect and share information with various stakeholders as well as maintain the integrity of various systems, all in support of safe, on-time turn performance.
Duties & Responsibilities
- Act as a central point of contact for hub station operations, collecting and sharing information between internal and external teams including Porter’s System Operations Control Centre (SOCC), Porter’s Maintenance Operations Control (MOC), hub station operations teams, contracted ground handlers, airport service providers, airport authorities and others. Ensure that all concerned parties have timely, accurate information in order to make decisions and direct Porter’s operations.
- Communicate operational schedules, including timely updates in the event of irregular operations, and, in some cases, direct the activity of operations teams, contracted handlers and airport service providers in order to maintain the integrity of Porter’s scheduled operations.
- In some cases, utilize live resource deployment software to assign ramp resources to specific operations and to update planned assignments based on operational requirements in support of a safe, on-time and efficient operation.
- Monitor hub station operations and take proactive action to mitigate operational delays.
- Arrange for services requested by the flight deck - including ground handling, grooming, catering, maintenance, additional fuelling and others - ensuring that service requests are met fully and expediently.
- Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute the plan amongst all concerned stakeholders, ensuring aircraft are in position for on-time departures.
- Update Porter systems with gate assignments and coordinate with gate control authorities to resolve any gate conflicts.
- Update departure times for delayed flights in the Airport Collaborative Decision Making (A-CDM) system for those Hub Stations where one exists in support of efficient Airport Operations.
- Enter delay codes into Porter systems as directed by station operations team members. Seek out missing information as necessary to ensure that all delays from Hub Stations are coded in an accurate and timely manner.
- Prepare and distribute reports, including but not limited to shift reports, as directed by department leaders and to ensure accurate documentation of operational performance and issues.
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned by the Ramp Manager from time to time.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Ability to work on a permanent basis in Canada.
- Requires a minimum 2 years of experience in airline operations or a related industry.
- Having Ramp and Customer Service experience is considered a strong asset.
- Able to effectively and professionally communicate both orally and in writing.
- Able to collaborate and operate effectively as part of a cross functional team.
- Has a proactive approach to work, can solve problems and maintain a positive attitude in the face of operational disruptions.
- Strong organizational skills, detail oriented and able to effectively manage multiple tasks.
- Clear attendance record and flexibility to work rotating morning and overnight shifts, weekends and holidays.
- Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance).
Location
Toronto (Billy Bishop Toronto City Airport - YTZ)
Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.