Customer Service Representative / Sales Coordinator
About the role
Customer Service Representative / Sales Coordinator (Full-Time)
**TWO MEN AND A TRUCK®**Ottawa, ON
Job Overview
**TWO MEN AND A TRUCK®**Ottawa is now hiring motivated, customer-focused individuals to join our team as a Customer Service Representative / Sales Coordinator.
In this role, you’ll combine customer service excellence with sales skills to guide customers through their moving experience, from first inquiry to post-move follow-up. If you thrive in a fast-paced, goal-oriented environment and enjoy helping people during important life transitions, this is a great opportunity to grow your career.
What You’ll Do
- Deliver outstanding customer service via phone, email, and online inquiries
- Recommend and sell moving services, packing supplies, and value-added options based on customer needs
- Convert inbound leads into booked moves using effective sales techniques
- Accurately enter, schedule, and coordinate customer moves in the system
- Meet or exceed daily, monthly, and annual sales and customer satisfaction goals
- Complete all required documentation with accuracy and attention to detail
- Conduct post-move follow-ups to ensure customer satisfaction and identify additional opportunities
- Professionally handle customer questions, concerns, or complaints
- Support local marketing, networking, and community initiatives, including charitable move coordination and PR activities
- Assist with additional administrative or operational tasks as needed
What We’re Looking For
- Passion for customer service and helping others
- Strong communication skills (friendly, professional, and solution-oriented)
- Confidence in sales conversations and closing opportunities
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented mindset with the ability to collaborate across roles
- High level of integrity and commitment to company values
Requirements
- Minimum 6–12 months of customer service, sales, or office experience
- High school diploma required; post-secondary education is an asset
- Experience in sales (inbound or outbound) is preferred
- Moving industry experience is an asset but not required (training provided)
- Basic computer skills and comfort with CRM or scheduling systems
- Ability to perform basic business math calculations
- Must be legally eligible to work in Canada
- Bilingual (English/French) is considered a strong asset in the Ottawa market
Compensation & Benefits
- Competitive hourly wage + commission/bonus opportunities
- Performance-based incentives
- Paid training and ongoing development
- Career advancement opportunities
- Supportive and team-driven work environment
About Us
AtTWO MEN AND A TRUCK®, our mission is to move people forward—and that includes our employees. We pride ourselves on delivering exceptional service while creating opportunities for personal and professional growth.
This location is independently owned and operated by Mattyl Inc. in Ottawa, Ontario.
Diversity, Equity & Accessibility
**TWO MEN AND A TRUCK®**Ottawa is an equal opportunity employer. We are committed to an inclusive workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Accommodations are available upon request throughout the recruitment process.
About TWO MEN AND A TRUCK®
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. Currently there are more than 430 locations and 3,000 trucks worldwide. Throughout the brand's fast-growing history, it has remained steadfast in its approach to high-touch quality service, which is illustrated by an impressive 96% customer referral rate.
Align your career with a company that admires where you’ve been Thank you, veterans. TWO MEN AND A TRUCK® welcomes the opportunity to become part of your next career move! Entry-level positions with advancement potential and dynamic management positions are available. We believe employing America’s heroes is utilizing skilled, respected specialists who understand achieving success takes commitment, personal integrity and self-discipline. These values align with the TWO MEN AND A TRUCK® standards and is why many veterans have built successful careers within our system.
Become a leader TWO MEN AND A TRUCK® offers unmatched opportunities for motivated individuals looking to advance. Experienced and new managers alike bring great skills to these positions. One third of our franchisees came from management roles within TWO MEN AND A TRUCK®. Our management team has the opportunity to manage and develop our frontline employees - movers, drivers, and customer service representatives - while continuing to grow the business and provide customers with exceptional customer service.
Shape your sales & marketing career Sales & marketing positions are perfect for people who love to provide exceptional customer service and enjoy a variety of marketing activities including advertising, social media, and networking. Do you have experience providing customers with top-notch service and a desire to share your expertise? Bring your creative ideas to help us grow our brand!
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Customer Service Representative / Sales Coordinator
About the role
Customer Service Representative / Sales Coordinator (Full-Time)
**TWO MEN AND A TRUCK®**Ottawa, ON
Job Overview
**TWO MEN AND A TRUCK®**Ottawa is now hiring motivated, customer-focused individuals to join our team as a Customer Service Representative / Sales Coordinator.
In this role, you’ll combine customer service excellence with sales skills to guide customers through their moving experience, from first inquiry to post-move follow-up. If you thrive in a fast-paced, goal-oriented environment and enjoy helping people during important life transitions, this is a great opportunity to grow your career.
What You’ll Do
- Deliver outstanding customer service via phone, email, and online inquiries
- Recommend and sell moving services, packing supplies, and value-added options based on customer needs
- Convert inbound leads into booked moves using effective sales techniques
- Accurately enter, schedule, and coordinate customer moves in the system
- Meet or exceed daily, monthly, and annual sales and customer satisfaction goals
- Complete all required documentation with accuracy and attention to detail
- Conduct post-move follow-ups to ensure customer satisfaction and identify additional opportunities
- Professionally handle customer questions, concerns, or complaints
- Support local marketing, networking, and community initiatives, including charitable move coordination and PR activities
- Assist with additional administrative or operational tasks as needed
What We’re Looking For
- Passion for customer service and helping others
- Strong communication skills (friendly, professional, and solution-oriented)
- Confidence in sales conversations and closing opportunities
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented mindset with the ability to collaborate across roles
- High level of integrity and commitment to company values
Requirements
- Minimum 6–12 months of customer service, sales, or office experience
- High school diploma required; post-secondary education is an asset
- Experience in sales (inbound or outbound) is preferred
- Moving industry experience is an asset but not required (training provided)
- Basic computer skills and comfort with CRM or scheduling systems
- Ability to perform basic business math calculations
- Must be legally eligible to work in Canada
- Bilingual (English/French) is considered a strong asset in the Ottawa market
Compensation & Benefits
- Competitive hourly wage + commission/bonus opportunities
- Performance-based incentives
- Paid training and ongoing development
- Career advancement opportunities
- Supportive and team-driven work environment
About Us
AtTWO MEN AND A TRUCK®, our mission is to move people forward—and that includes our employees. We pride ourselves on delivering exceptional service while creating opportunities for personal and professional growth.
This location is independently owned and operated by Mattyl Inc. in Ottawa, Ontario.
Diversity, Equity & Accessibility
**TWO MEN AND A TRUCK®**Ottawa is an equal opportunity employer. We are committed to an inclusive workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Accommodations are available upon request throughout the recruitment process.
About TWO MEN AND A TRUCK®
TWO MEN AND A TRUCK® is the largest franchised moving company both in the United States and internationally. Currently there are more than 430 locations and 3,000 trucks worldwide. Throughout the brand's fast-growing history, it has remained steadfast in its approach to high-touch quality service, which is illustrated by an impressive 96% customer referral rate.
Align your career with a company that admires where you’ve been Thank you, veterans. TWO MEN AND A TRUCK® welcomes the opportunity to become part of your next career move! Entry-level positions with advancement potential and dynamic management positions are available. We believe employing America’s heroes is utilizing skilled, respected specialists who understand achieving success takes commitment, personal integrity and self-discipline. These values align with the TWO MEN AND A TRUCK® standards and is why many veterans have built successful careers within our system.
Become a leader TWO MEN AND A TRUCK® offers unmatched opportunities for motivated individuals looking to advance. Experienced and new managers alike bring great skills to these positions. One third of our franchisees came from management roles within TWO MEN AND A TRUCK®. Our management team has the opportunity to manage and develop our frontline employees - movers, drivers, and customer service representatives - while continuing to grow the business and provide customers with exceptional customer service.
Shape your sales & marketing career Sales & marketing positions are perfect for people who love to provide exceptional customer service and enjoy a variety of marketing activities including advertising, social media, and networking. Do you have experience providing customers with top-notch service and a desire to share your expertise? Bring your creative ideas to help us grow our brand!