DIRECTEUR, GESTION CENTRALISÉE DES ENQUÊTES – CAN
Top Benefits
About the role
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Purpose The manager of the central investigations team (CIT) is responsible for core asset protection initiatives as it relates to the identification and support of theft & fraud investigations, organized retail crime, mobile surveillance operations, interconnected retail fraud, and support of internal investigations. Leading and developing central investigators, central asset protection specialist investigators, organized retail crime investigators, and online fraud specialists. This position requires strong working partnerships with various business partners and to leverage all available investigative tools to eliminate and reduce company exposure to Internal & external theft and fraud losses. The manager supports AP field teams on organized retail crime, financial, e-commerce fraud and internal investigations and will take the lead on high-profile/complex investigations. Additionally, this role provides insight into the prioritization of social networks and e-commerce research for theft & fraud trends. The manager in this position has oversight of case preparation and effectiveness from the central investigations teams, conducting internal interviews in partnership with regional asset protection managers, district asset protection managers (DAPM) and asset protection specialist supervisors APSS. The manager must be able to manage multiple tasks to gain support of multiple internal and external partners to ensure a successful investigation process within their area of responsibility. The Manager for Central Investigations is responsible for onboarding, training and developing new hire centralized asset protection associates, CIT Investigators, and online Fraud Specialist roles. This role will report directly to the Central Investigations Senior Manager.
Position Responsibilities Accountable for divisional organized retail crime and Investigations, property vandalism, traditional theft and fraud, and inter-connected fraud
Initiate and manage mobile surveillance operations across the division for orc investigations
Provides oversight on division’s execution of alerts to identify, detect, and deter internal theft and fraud opportunities. Manage and review case leads for investigations to support AP field leaders, providing actionable data and investigative support that will lead to successful case closures.
Manage case files for investigations, review and support CIT teams and partner with law enforcement on criminal investigations for successful case closure.
Partners with financial institutions, law enforcement and industry partners to drive theft and fraud elimination.
Identifying internal and external trends in relation to interconnected theft and fraud, organized retail crime activities, traditional theft and fraud activities, and partnering with the senior manager to proactively develop strategies to mitigate risk to Home Depot.
Support the senior manager with delivering new technologies, methodology, training and insights to further reduce the risk to Home Depot related to interconnected theft and fraud, organized retail crime and traditional theft and fraud activities.
Responsible for the development and coaching of direct report investigators and online fraud specialists.
Experience/Knowledge Required Asset protection/loss prevention designation is a benefit
Analytical skills and the ability to identify trends to identify key insights in internal risks for theft and fraud activity.
Experience running queries against data (preferably with Google BigQuery or SQL), using modern script languages such as Python, and with data visualization software such as Tableau and Power BI is also considered to be an asset for this role.
Excellent communication skills, including the ability to constructively articulate a viewpoint to regional and district leaders and present findings in a clear and tactical manner.
Action-oriented to effectively prioritize multiple demands; maintain an agile approach to work constructively under complex and ambiguous situations.
Experience with Microsoft Office, other software tools and advanced spreadsheet analytics
Supervisory experience, 2+ years of asset protection leadership experience, including competency in leading remote teams.
Highly developed interpersonal skills for dealing with sensitive and controversial issues
Extensive knowledge in organized retail crime, internal investigations and/or mobile surveillance operations is an asset.
An active private investigator license is an asset
Required Competency Strengths Collaboration
Effective Communication
Business Insights
Business Acumen
Develops Talent
Delivers Results
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
DIRECTEUR, GESTION CENTRALISÉE DES ENQUÊTES – CAN
Top Benefits
About the role
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Purpose The manager of the central investigations team (CIT) is responsible for core asset protection initiatives as it relates to the identification and support of theft & fraud investigations, organized retail crime, mobile surveillance operations, interconnected retail fraud, and support of internal investigations. Leading and developing central investigators, central asset protection specialist investigators, organized retail crime investigators, and online fraud specialists. This position requires strong working partnerships with various business partners and to leverage all available investigative tools to eliminate and reduce company exposure to Internal & external theft and fraud losses. The manager supports AP field teams on organized retail crime, financial, e-commerce fraud and internal investigations and will take the lead on high-profile/complex investigations. Additionally, this role provides insight into the prioritization of social networks and e-commerce research for theft & fraud trends. The manager in this position has oversight of case preparation and effectiveness from the central investigations teams, conducting internal interviews in partnership with regional asset protection managers, district asset protection managers (DAPM) and asset protection specialist supervisors APSS. The manager must be able to manage multiple tasks to gain support of multiple internal and external partners to ensure a successful investigation process within their area of responsibility. The Manager for Central Investigations is responsible for onboarding, training and developing new hire centralized asset protection associates, CIT Investigators, and online Fraud Specialist roles. This role will report directly to the Central Investigations Senior Manager.
Position Responsibilities Accountable for divisional organized retail crime and Investigations, property vandalism, traditional theft and fraud, and inter-connected fraud
Initiate and manage mobile surveillance operations across the division for orc investigations
Provides oversight on division’s execution of alerts to identify, detect, and deter internal theft and fraud opportunities. Manage and review case leads for investigations to support AP field leaders, providing actionable data and investigative support that will lead to successful case closures.
Manage case files for investigations, review and support CIT teams and partner with law enforcement on criminal investigations for successful case closure.
Partners with financial institutions, law enforcement and industry partners to drive theft and fraud elimination.
Identifying internal and external trends in relation to interconnected theft and fraud, organized retail crime activities, traditional theft and fraud activities, and partnering with the senior manager to proactively develop strategies to mitigate risk to Home Depot.
Support the senior manager with delivering new technologies, methodology, training and insights to further reduce the risk to Home Depot related to interconnected theft and fraud, organized retail crime and traditional theft and fraud activities.
Responsible for the development and coaching of direct report investigators and online fraud specialists.
Experience/Knowledge Required Asset protection/loss prevention designation is a benefit
Analytical skills and the ability to identify trends to identify key insights in internal risks for theft and fraud activity.
Experience running queries against data (preferably with Google BigQuery or SQL), using modern script languages such as Python, and with data visualization software such as Tableau and Power BI is also considered to be an asset for this role.
Excellent communication skills, including the ability to constructively articulate a viewpoint to regional and district leaders and present findings in a clear and tactical manner.
Action-oriented to effectively prioritize multiple demands; maintain an agile approach to work constructively under complex and ambiguous situations.
Experience with Microsoft Office, other software tools and advanced spreadsheet analytics
Supervisory experience, 2+ years of asset protection leadership experience, including competency in leading remote teams.
Highly developed interpersonal skills for dealing with sensitive and controversial issues
Extensive knowledge in organized retail crime, internal investigations and/or mobile surveillance operations is an asset.
An active private investigator license is an asset
Required Competency Strengths Collaboration
Effective Communication
Business Insights
Business Acumen
Develops Talent
Delivers Results
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.