Category

Operations & IT Infrastructure

Job Id

428616

**Req Id:**428616

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

A strategic business unit of Bell Business Markets, the Bell Public Safety Group (PSG) specializes in the design, build, delivery, and 24/7 support of software dispatching and NG9-1-1 solutions to Public Sector organizations.

Reporting to the Director of Public Sector, the successful applicant will serve as the strategic and commercial leader of the PSG. You will provide strategic direction to a high-performance team of software developers and subject matter experts while driving the market introduction of Next-Generation products.

We are looking for a growth-oriented, dynamic leader who can quickly grasp complex technical concepts and leverage the deep expertise of their Team Leads to drive business success.

##Key Responsibilities

• Provide strategic leadership and commercial direction to the Bell Public Safety Group, empowering Technical Team Leads to drive day-to-day development and support execution.
• Drive the go-to-market strategy and sales execution for the new IDX (NG9-1-1) data-sharing component, serving as the primary commercial prime for this product launch.
• Mobilize and leverage internal Subject Matter Experts (SMEs) and Team Leads to structure technical proposals and present detailed solutions to Public Safety leadership.
• Develop and maintain executive-level relationships with key customer contacts, serving as the primary point of escalation and strategic partnership.
• Lead the response strategy for major Government RFPs and sole-source contracts, ensuring the commercial viability of the deal while coordinating technical input from the development team.
• Oversee the high-level financial health of the business unit (P&L oversight), working with the Project Operations Analyst to ensure billing accuracy and resource efficiency.
• Identify opportunities for portfolio growth and process modernization to maintain Bell’s leadership in the Canadian Public Safety market.

##Critical Qualifications

Education/Certifications:

• University degree in Business Administration, Engineering, or Computer Science
• MBA or PMP (Asset)

Critical Qualifications/Experience

• 10 years of experience in Mission-Critical Software, Public Sector Technology, or Public Safety environments.
• 5+ years of experience providing strategic direction to technical teams, with a proven ability to lead experts and orchestrate results without needing to be the technical SME yourself.
• Proven track record in Technical Sales, Business Development, or Account Management with high-value clients.
• Experience acting as a bridge between technical development teams and non-technical business clients.
• Experience managing high-value government contracts and a strong understanding of public sector procurement cycles.

**Note:**Candidates must be able to obtain a reliable security clearance from the RCMP (includes a minimum 10-year verifiable history) to work on Police informatics systems, and to work in restricted access areas related to the position.

-Office location: This roles main office location is 65 Iber Rd OTTAWA, ON, K2S 1E7 .

##Preferred Qualifications

• Strong written and verbal communication skills (English essential, French is a strong asset)
• Rapid Learning Agility: Ability to quickly understand the high-level value proposition of complex software products (CAD, NG9-1-1).
• Collaboration: Ability to work effectively with Technical Team Leads to extract necessary information for sales and management decisions.
• Strong negotiation and conflict resolution skills.
• Experience with Remote Work environment for self and team and use of collaboration tools (e.g. Microsoft Teams).
• Strategic mindset with the ability to switch rapidly between high-level business planning and operational crisis management.
• Ability to prioritize and manage competing deliverables for both external customers and internal stakeholders.
• Proficiency with MS Office suite, SharePoint
• General knowledge of public safety contact centre technologies and Dispatch workflows
• Understanding of software development life cycle methodologies (Agile/Waterfall)

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

**Position Type:**Management

**Job Status:**Regular - Full Time

**Job Location:**Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
**Work Arrangement:**Hybrid
**Application Deadline:**03/25/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Ottawa

Bell, one ofCanada's Top 100 Employers.