Ride the next mile with us!

Intelcom is seeking an Embedded Systems Engineer to join our IT Ops Lab team. In this role, you’ll help build the next generation of our sorting technologies by designing, testing, integrating, and supporting Linux-based systems many of which are connected IoT devices. You'll apply best engineering practices and contribute to projects that improve how our company operates. Our engineers are also encouraged to think creatively, spot areas where we can do things better, and help drive innovation across the organization.

We need someone who thrives in a fast-paced, collaborative and multidisciplinary environment. You’ll work with different teams and stakeholders across the company, so strong communication and adaptability are key. We're looking for someone curious and eager to learn—someone who’s excited to explore new technologies and help us stay ahead of the curve, as we push technology forward.

Key Responsibilities:

• Embedded Software Design & Development:

• Develop, test, troubleshoot and maintain software that bridges the gap between mechanical, electrical, firmware, software and cloud infrastructure.

• Design Linux-based embedded software in C#, interfacing with printers, Bluetooth hardware, cameras, micro-services and UI.

• Build low-level systems in C++ for microcontrollers, integrating sensors, actuators, lights, and other hardware components. Optimize for memory, power, and processing constraints.

• Apply cybersecurity best practices, contributing to secure boot and firmware update processes.

• Infrastructure & DevOps:

• Configure and bring up new hardware platforms; provision and deploy embedded applications on physical devices.

• Ship and install IoT devices across stations; monitor device health using logging and remote access tools.

• Perform remote updates and maintenance as needed.

• Maintain Git version control and adhere to good development workflows and practices (CI/CD, Agile/Scrum).

• R&D, Architecture & Requirements Gathering:

• Analyze sorting operations and map station processes to digital systems.

• Design scalable, error-proof architectures within existing infrastructure constraints.

• Explore new ideas and develop proof-of-concepts; write business cases for promising innovations.

• Create user stories, manage backlog, and prioritize development tasks.

• Operations Support:

• Provide technical support for operations across 100+ stations in Canada, the Netherlands, and Australia.

• Respond promptly to station issues with L1, L2 and L3 support.

• Develop operational manuals, troubleshooting guides, and training materials.

• Documentation & Communication:

• Produce detailed technical documentation for code, APIs, and system architecture.

• Collaborate with cross-functional teams including software, electrical, and mechanical engineers, business analysts, and product owners.

• Communicate technical concepts clearly to non-technical stakeholders.

What Will help you succeed:

• Bachelor’s degree in Software, Computer, or Robotics Engineering (or equivalent).

• 3–5 years of experience in embedded systems development and maintenance.

• Thorough understanding of Clean Code principles.

• High desire to learn and grow every day.

• Autonomous, but still a team player.

• Commitment to quality over quantity.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.