The Infrastructure Technical Services Manager is a key senior role and would provide an excellent development opportunity for candidates who wish to progress and develop their career. A background in third line technical support in a large organisation is a fundamental requirement.

The teams to be managed look after all the key elements that provide the basis for all IT service provision and they currently have an excellent record in keeping unplanned downtime to an absolute minimum through such activities as proactive management and monitoring of key infrastructure services, systems, processes, upgrades, and security patching and tightly controlled change management.

The primary roles of the technical specialist teams to be managed are described below – the Technical Services Manager is expected to be the focal point in managing major incidents for these areas as well as being the primary point of contact in discussions with colleagues, suppliers, national and government agencies. As the infrastructure is the main building block for provision of all services to a very large user base then many project teams will require detailed input, advice and consultancy from this role.

Windows servers, virtualisation and storage the virtualised server management infrastructure includes over 1,000 Windows servers, some linux servers and various software appliances. Data management including storage, backup and recovery as well as VM management at server level.

Active Directory, Device & Security Management. Tens of thousands of users and devices are managed via Active Directory and Microsoft Networking services (DNS/DHCP). Additional management tools are used for patching, encryption, endpoint protection, AD disaster recovery and archiving. MS Group Policy management, desktop build, windows performance and upgrades are all managed centrally.

Desktop management & Application Provision NHSGG&C has over 800 applications ranging from Microsoft products to bespoke software, the vast majority of which are packaged and distributed centrally utilising application virtualisation and MS Configuration Manager/Intune technology including large VDI environments (VMWare Horizon/Microsoft AVD).

The successful applicant will be a main driving force in ensuring that the departmental change management process is adhered to at all times and have operational responsibility for the management of monthly security patching across tens of thousands of workstations and hundreds of servers.

As a Senior Manager Within NHS Greater Glasgow You Will Be Expected To Demonstrate Behaviours In Line With Our Ten Core Leadership Competencies

• Strategic focus
• Collaborative/partnership working
• Achieving results and making decisions
• Influencing and persuading
• Managing change
• In-depth problem solving and analysis
• Quality improvement
• Managing self, others and resources
• Leadership insight and impact
• Relationship management

You are encouraged to access and review the NHS Greater Glasgow and Clyde core leadership competency framework to support your application and any subsequent assessment activities.

Key Aspects Of The Role Include

• Leadership and management of support teams involved in managing the technical infrastructure
• Service Delivery and engagement for some specific departments
• Work as a senior leader in the Operations and eHealth management team.
• Participation in the rota for management on-call (1 in 8 approximately).
• Ensure that systems and support teams operate safe and secure processes and procedures which can be evidenced to be in line with NHSGGC and National policy.
• Manage budgets and contracts in line with NHSGGC financial instructions and ensure that best value is achieved.
• Identify and implement service improvements within area of responsibility and support of wider initiatives.
• Lead on working with project teams and third parties to develop, deliver and transition change into operational support, having the responsibility for the definition and adoption of service design standards, OLA/ SLAs, system monitoring and pro-active maintenance.

For an Informal Discussion please contact: Bob McCafferty, Operation Technical Services Manager, Telephone No: 07979 787851 email: bob.mccafferty@nhs.scot Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week . Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

This post may close early to the volume of response. Please submit your application form as soon as possible.

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHSGGC-NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant , NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHSGGC recognise the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.

Relevant HR policies on our HR connect site.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI) , automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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