AI Solutions Enablement/ Microsoft 365 Copilot Consultant
About the role
Position: AI Solution Enablement & Copilot Technical Specialist
Client: Enterprise Canadian Bank Type: 3-month contract + extensions past 2 years Number of openings: 2 Start Date: 2 weeks Rate: 90-100/hr incorporated Location: 2-3 days a week downtown Toronto Interview: 1 round 45 min virtual
Required Skills & Experience
8-10+ years of technology / consulting experience 2+ years of Microsoft 365 Copilot experience 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience 5+ years of solution design / architecture experience Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate) Experience troubleshooting, triaging, and escalating technical issues Strong communication skills; comfortable training and working directly with business stakeholders Bachelor's degree Financial Services experience or large enterprise Azure AI exposure Governance, DLP, and compliance experience
Key responsibilities
Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities. Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation. Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners. Maintain technical input into the escalation call sheet and support boundary model. Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios. Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns. Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance. Support advanced labs, maker enablement sessions, and technical workshops. Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake. Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.
Not the right fit? Search for AI Solutions Enablement/ Microsoft 365 Copilot Consultant jobs in Toronto, Ontario, Canada
About Insight Global
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them. n, Evergreen. To find out more, visit www.insightglobal.com
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AI Solutions Enablement/ Microsoft 365 Copilot Consultant
About the role
Position: AI Solution Enablement & Copilot Technical Specialist
Client: Enterprise Canadian Bank Type: 3-month contract + extensions past 2 years Number of openings: 2 Start Date: 2 weeks Rate: 90-100/hr incorporated Location: 2-3 days a week downtown Toronto Interview: 1 round 45 min virtual
Required Skills & Experience
8-10+ years of technology / consulting experience 2+ years of Microsoft 365 Copilot experience 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience 5+ years of solution design / architecture experience Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate) Experience troubleshooting, triaging, and escalating technical issues Strong communication skills; comfortable training and working directly with business stakeholders Bachelor's degree Financial Services experience or large enterprise Azure AI exposure Governance, DLP, and compliance experience
Key responsibilities
Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities. Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation, technical defect, governance issue, or formal escalation. Support advanced triage before issues are routed to T&O, Engineering, Product, Security/DLP, licensing, or platform owners. Maintain technical input into the escalation call sheet and support boundary model. Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios. Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/environment dependencies, and troubleshooting patterns. Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance. Support advanced labs, maker enablement sessions, and technical workshops. Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake. Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.
Not the right fit? Search for AI Solutions Enablement/ Microsoft 365 Copilot Consultant jobs in Toronto, Ontario, Canada
About Insight Global
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them. n, Evergreen. To find out more, visit www.insightglobal.com