Job Title: Intake Administrator (Bilingual)

Department: Community Development Services

Status and Hours: Regular Full-Time (35h/wk)

Pay scale: $23.364 to $27.489/h

Reports to: Manager, Community Health and Social Services

Deadline: Until Filled

Benefits include:

• 4 weeks vacation plus other leave entitlements
• Extended Group Health benefits
• Flexible Health & Wellness Spending Account
• HOOPP

This position is an existing vacancy.

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Intake Administrator provides comprehensive administrative and coordination support to a team of System Navigators who assist clients in accessing health, social, and community services. This role plays a critical function in ensuring smooth day-to-day operations, supporting client intake, referrals, documentation, coordinating schedules, and maintaining accurate records and data systems.

Working in a dynamic, client-centred environment, the Intake Administrator acts as a key liaison between System Navigators, internal departments, and external partners. The role requires strong organizational and communication skills, sound judgment, and the ability to manage multiple priorities while maintaining confidentiality and a high standard of service.

Job Specific Responsibilities

Administrative & Operational Support

• Provide day-to-day administrative support to the System Navigation team, including calendar management, meeting coordination, and logistics
• Prepare, format, and distribute documents, reports, and correspondence
• Maintain organized digital and physical filing systems
• Support onboarding of new staff and coordination of team resources

Client Intake & Coordination

• Greet clients in a welcoming, patient, non-judgemental fashion, on arrival for appointments
• Support client intake processes, including receiving referrals, collecting required documentation, and entering information into databases
• Respond to general inquiries from clients and partners, redirecting as appropriate
• Assist in scheduling client appointments and follow-ups
• Ensure client records are accurate, complete, and up to date

Data Management & Reporting

• Maintain and update client information systems and service tracking tools
• Support data collection, basic analysis, and report generation for program monitoring and evaluation
• Ensure data integrity and compliance with organizational and privacy standards

Team & Partner Coordination

• Act as a point of contact for internal teams and external service providers
• Coordinate meetings, case conferences, and partner engagements
• Track action items and follow up on deliverables as needed

Financial & Logistical Support

• Assist with processing invoices, expense tracking, and supply management
• Support event logistics, workshops, or community outreach activities as required

Confidentiality & Compliance

• Handle sensitive client and organizational information with a high level of confidentiality
• Ensure compliance with privacy legislation, organizational policies, and documentation standards

Qualifications

Education & Experience

• Diploma or certificate in Office Administration, Business Administration, Health Administration, or a related field
• 2–4 years of experience in an administrative role, preferably in healthcare, social services, or a community-based setting
• Bilingual essential (English and French). Fluency in any other language would be an asset

Skills & Competencies

• Strong organizational and time management skills with the ability to manage competing priorities
• Excellent verbal and written communication skills
• High attention to detail and accuracy in data entry and documentation
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with databases or client management systems (e.g., PS Suites)
• Ability to work independently and collaboratively in a team environment
• Demonstrated ability to handle sensitive information with discretion

Assets

• Experience supporting system navigation, case management, or client service teams
• Knowledge of community resources and social service systems
• Valid First Aid and CPR (level C) required