Who you are

• Post-secondary education with 5+ years experience in Program Management, eCommerce or customer facing roles
• Project management experience with strong organizational and multitasking skills with the ability to manage complexity
• Comfortable working in ambiguous environments and driving clarity
• A thoughtful approach to change management, balancing speed with communication, clarity, and long-term adoption
• Excellent relationship building, interpersonal and communication (verbal and written) skills
• Ecommerce business knowledge (Problem identification including business impact,business processes and procedures, and cost/benefit analysis)
• Knowledgeable in various platforms such as Microsoft 365, Salesforce, Jira and other collaboration tools
• Understanding and interestin design and design tools
• Independent self-starter with a sense of urgency with a proven track of high performance and ability
• Agile mindset with a focus on continuous improvement and innovation

What the job involves

• We’re seeking a Senior Program Specialist who deeply understands our customers, product, and Marketplace ecosystem
• In this role, you’ll lead strategic programs that drive engagement and revenue, while collaborating cross-functionally to consult with stakeholders and clients
• You’ll deliver high-impact results in a fast-paced, global environment under tight deadlines
• Success in this global, fast-paced environment requires strong communication, organization, and an agile, proactive mindset
• Lead development and optimization of customer programs (e.g., Swag, Commemorative, In-House Rewards)
• Create and present customer-facing materials, adapting to evolving needs and feedback
• Curate branded Swag offerings by partnering with customers and vendors to ensure quality and timely delivery
• Manage vendor relationships and expectations on quotes, timelines and samples to support program execution
• Monitor program performance using metrics and feed back to accelerate revenue and margin growth
• Support customer facing internal teams with customer inquiries and implementations ensuring alignment with timelines and priorities
• Identify new opportunities and build business cases to support program growth
• Continuously review and refine processes and documentation to support scalable growth and operational efficiency
• Collaborate cross-functionally with Product, Marketing, Customer Success, Care, and Finance to enable program success
• Multitask effectively across concurrent projects, balancing competing priorities and deadlines
• Thrive in ambiguous environments, proactively driving clarity and solutions to meet changing business and customer needs

Benefits

• Parental Leave Top-up 👶🏼
• Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
• RRSP Matching 🙌🏼
• Flexible Vacation 🏖️
• Employee and Family Assistance Program 🤝🏽
• Full access to the LinkedIn Learning Library 👩‍💻
• Internal Mentorship Program 🎓
• Employee-Led Employee Resource Groups 👏🏼
• A beautiful office space located in Liberty Village, Toronto 🇨🇦
• Participation in our Points-based Employee Recognition Program ✨
• Opportunities for professional development and career growth 📈