Job#: 3021247 Job Description: eForms Analyst / Business Analyst Job Description: Position Title: eForms Analyst / Business Analyst

Line of Business: Personal & Business Banking

Est. Start Date: ASAP

Duration: 8 Months

Possibility of Extension: Y

Possibility of conversion to FTE: N

Working hours: 9-5 PM EST

Working Location: Downtown Toronto [can be remote or hybrid in office 1-2 times a week]

Role: eForms Analyst / Business Analyst Analysis & Requirements

• Pre-Analysis (Form Analysis, Grouping, Discovery)
• Review existing paper, PDF, and digital forms to identify structure, data elements, rules, and dependencies
• Analyze form variations to determine reuse opportunities and standardization
• Group related forms and use cases to reduce duplication and support scalable design
• Identify upstream and downstream system touchpoints and data dependencies
• Requirements Gathering for form Outputs
• Elicit functional and non-functional requirements for digital forms and generated PDFs
• Capture validation rules, conditional logic, field behaviors, and user flows
• Define document output requirements including layout, content rules, and data population
• Ensure requirements account for accessibility, compliance, and operational needs
• Requirements Workshops & Stakeholder Engagement
• Plan and facilitate workshops with Process, Product, Business, LRC, and Branding teams
• Translate business intent into clear, actionable requirements
• Resolve conflicting requirements and document agreed decisions
• Act as the central point of coordination for requirements-related discussions

Documentation & Artifacts

• Create and Maintain Analysis Artifacts
• Produce and update Detailed Functional Requirements (DFR) documents
• Develop use case matrices linking business scenarios to form and document behavior
• Create wireframes or low-fidelity layouts to support design and development discussions
• Maintain traceability between requirements, designs, and delivered outputs
• Template Assessment and Definition
• Review existing forms and document templates to assess suitability and gaps
• Recommend standard templates for reuse across multiple use cases
• Define template structures to support multilingual and regulatory needs
• Approvals & Sign-Offs
• Coordinate reviews and approvals across all required stakeholder groups
• Track feedback, changes, and final sign-off status
• Ensure approved artifacts are version-controlled and audit-ready

Data & Integration

• Data Mapping
• Identify authoritative data sources for each form field and document element
• Map data from source systems to eFES Lite forms and PDF outputs
• Document transformation rules, defaults, and dependencies
• XML Mapping
• Define and document XML structures used for document generation
• Ensure alignment between XML schemas, data sources, and CCM templates
• Support developers by clarifying data structures and resolving mapping issues

Compliance & Regulatory Assessment

• French Translation Support
• Coordinate with translation teams to support bilingual form and PDF delivery
• Ensure translated content aligns with approved English requirements
• Validate layouts and data behavior in both EN and FR
• Regulatory & Accessibility Alignment
• Ensure requirements meet legal, regulatory, privacy, and accessibility standards
• Support audits and compliance reviews by providing clear documentation

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.