Position Title UX Researcher (Digital Strategy And Product) (English Services)

Status Of Employment Contractee Long-Term (Fixed Term)

Position Language Requirement English

Language Skills English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced)

Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date 2025-09-30 11:59 PM

UX Researcher CBC Digital Strategy & Products is hiring a UX Researcher to support the design and development of digital products.

The UX Researcher will lead user experience research initiatives for product discovery and delivery, working closely with Product Managers and Product Designers to identify knowledge gaps, and propose research initiatives. A collaborative approach is essential for coordinating activities, avoiding research duplication, and maintaining a clear focus on desired outcomes.

Key Responsibilities

• Collaborate with product teams to identify and prioritize research efforts.

• Identify and prioritize research initiatives that align with quarterly objectives and product strategy, working closely with the product managers, product designers, and other key stakeholders.

• Collaborate with product, design, and development teams to integrate research insights into decision-making.

• Secure buy-in from product teams and DS&P leadership for research initiatives.

• Stay up-to-date with user behavior trends to inform product development and enhance user experience.

• Execute research initiatives with a strong focus on delivering actionable insights and recommendations.

• Execute end-to-end research initiatives, including gathering requirements, planning activities, recruiting participants, collecting and analyzing data, and sharing findings.

• Conduct user research using qualitative (e.g., interviews, usability testing, diary studies) and quantitative (e.g., surveys, analytics,) methods.

• Synthesize and present research findings in an actionable manner to stakeholders.

• Identify and collaborate on intersecting research initiatives to avoid duplication and maintain a clear focus on outcomes.

• Stay current with UX research methodologies and explore ways to enhance research techniques.

• Regularly review and update research methodologies to stay current with evolving best practices in the user experience field.

• Explore innovative UX research technologies to enhance data gathering and synthesis.

• Help advance UX research operations and ensure accessibility and inclusivity are integral to all initiatives.

• Contribute to the development of research processes and documentation for knowledge sharing.

• Ensure all UX research activities prioritize inclusivity and accessibility, and promote diversity.

Key Qualifications

• Experience

• The UX Researcher must have 2+ years of applied UX research experience, with a proven track record delivering valuable insights for product development and improvement.

• Education

• A suitable candidate should possess a degree in a behavioural research related field (psychology, human-centred interaction, user experience design) or equivalent work experience.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.
• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7

Number Of Openings 1

Work Schedule Full time