Client Care Intake Manager full time position
Are you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Manager you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong relationships, creative on building our services and ensuring a positive experience. Ideally, you are passionate about health care, have excellent communication skills, and possess a proactive approach to sourcing and engaging clients and internal staff. Whether you work in the office, in the community, or a health care facility- you will play a lead role in providing
As a valued team member your mission will be to help our clients, be healthier at home, while you benefit from our support for professional growth and development.

Key skills: adaptability, use positive language, strong time management, and taking on the initiative

• Job Type & Duration: Permanent, Full-time
• Salary Range: $68,000 to $70,000 yearly
• Shift Information: Monday to Friday, 37.5 hours per week
• Number of Positions Open: 1 new vacant position
• Posting Period: November 21.2025 to January 21.2026

The successful candidate’s areas of responsibility will include, but are not limited to, the following:

• Reviewing and speaking with prospective clients during the intake process, reviewing services, differentiators and scheduling assessments.

• Conducting assessments ; review care needs and review supplies needed

• Proactive active care management for clients to include regular visits, management of our care plans and support for our client needs.

• Ensuring that our caregivers are adequately trained to deliver client care as outlined in the care plan.

• Monthly reporting as directed by Supply Ontario

• Initial point of contact for Supply Ontario

• Respond to medical emergencies

• Providing extra support for new client cases, including home visits within the first two weeks of service, to ensure complete client satisfaction.

• Working with team members to ensure high quality service delivery and ongoing client and employee satisfaction.

• Providing after hours support for our clients, referral partners and prospective clients. Driving to facilities to support and review care plan.

• Actively follow up with potential and active contacts in our community.

• Maintain a record of interactions in Well Sky.

• Participate in caregiver training and orientation. Support field staff, on updating care plans and review any issues.

• Experience in identifying patients with complex needs, and providing routine and
  emergency care, health teaching, and counseling to patients with defined needs and/or
  predictable outcomes.

• Developing, monitoring, and updating detailed care plans, as assigned.

• Directing the wellness staff and ensuring their responsibilities are completed in an accurate and timely manner.

• Providing medication support and administration.

• Responding to all emergency. Evaluate and assess patients' responses to planned health care interventions; identify patients with complex needs; accepting and transferring patients; contribute to the development of treatment and care plans.

• Completing pertinent reports correctly and in keeping with assigned deadlines.

• Meeting the Standards of the College of Nurses of Ontario at all times.

• Meeting the Ministry of Labour documentation requirements

• Work Monday to Friday day shift may vary depending on business needs

• Rotation of On-Call evenings and weekends every 5 week, as needed

• Educating training for employees

• All other duties, as assigned

Other key qualifications for this position will include, but are not limited to:

• Current certificate of competence with the College of Nurses of Ontario .
• Over 5 years of nursing experience in working in Health Care.
• Valid First Aid and CPR certificate is preferable.
• Strong communication and customer service skills
• Leadership skills, with a positive attitude
• Able to solve problems, with a high emotional intelligence
• Ability to accurately follow written and verbal instructions.
• Computer skills
• Ability to communicate to our residents, their families, colleagues, etc., in a friendly and professional manner.
• Comfortable with building business relationships and community engagement
• Effective time management skills to work under specified time constraints and in accordance with job routines, while observing policies and procedures as well as applicable work standards and safety regulations.
• The ability to focus on multiple tasks in a fast-paced work environment.
• Must be able to anticipate problems and use sound judgment and tact in handling confidential matters.
• Vulnerable sector screen, and satisfactory professional references.
• A valid driver’s license and access to a reliable vehicle

Benefits:

• EAP ( Employee Assistance Program)
• .4% Vacation Pay on every pay
• Group benefits after completion of 3 months
• Employee discounts for attractions, events and other services

Home Care Assistance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact Doris Naranjo Human Resources Manager email: doris.naranjo@homecareassistance.com or call 705-503-2273 ext 6. Please respond by January 21,2026.

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