**Position:**Coordinator, Membership Benefits

**Department:**Membership, Sales & BI

**Reports to:**Director, Ticket Sales & Service

POSITION SUMMARY:

Working collaboratively within the Membership, Sales & Business Intelligence team, the Coordinator, Membership Benefits is responsible for the planning, coordination, and execution of Season Ticket Member benefit programs and initiatives, primarily supporting the Vancouver Canucks. This role plays a key part in delivering a best-in-class membership experience through the development and execution of member events and benefit activations. Additionally, the Coordinator provides support for events and activations related to Premium Members and Warriors Season Ticket Members, ensuring seamless delivery and alignment with overall business objectives. The role also serves as a liaison across internal stakeholders and regularly leads event planning meetings with management and executive leadership in attendance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

• Oversee the creation and implementation of the Season Ticket Member Benefits program, ensuring fulfillment of all benefits in a scheduled manner
• Manage game day experiences as needed, including Season Ticket Member of the Game Program and game night benefit execution
• Manage the Ticket Member special events and work in conjunction with cross-departmental contacts on event coordination and execution
• Support communication process for ROFR Season Ticket Member benefit
• Manage communication plan for all Member and Premium Member emails related to payment, package selection, renewal timeline, and any other pertinent information driven by the Ticketing Department for the Vancouver Canucks and Warriors
• Assist with planning and executing Warriors Member Benefits
• Assist with planning and executing sales team events such as Select-A-Seat, Minor Hockey Skates, and Sales Prospect Events
• Oversee the communication and marketing of all Season Ticket Member benefits
• Work closely with Special Events & Marketing to manage the benefits communication calendar
• Track benefit submissions and fulfillment through Salesforce CRM & Archtics ticketing software
• Perform market research to determine ‘best practices’
• Manage and resolve post-event issues and follow up with internal stakeholders

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• A degree or diploma in a related field such as business administration or hospitality management
• At least two years of event management/planning experience in a project management focused role
• Experience coordinating events, conferences, and/or promotions
• A team player with the ability to work effectively across multiple departments
• Excellent interpersonal skills, highly professional, and a natural at delivering great customer service
• Ability to adapt easily to changing priorities and schedules while working to meet deadlines
• Effective time management and multi-tasking skills with superior attention to detail
• Strong computer and technical skills, including MS Office and database management
• Excellent written and verbal communication skills
• Must be able to work weekends and evenings for special events and game nights, as required
• Experience drafting and editing business proposals is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.