MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today, the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs, including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Arabic Speaking Outreach Case Manager to join our team! Not sure if you're 100% qualified? We encourage you to apply anyway!

POSITION FUNCTION:

The Outreach Case Manager provides wraparound case management services to refugee and immigrant youths and families. The Outreach Case Manager provides comprehensive case planning, outreach, and support to clients coping with multiple barriers to their settlement. The Case Manager will help empower refugee/immigrant youth and families towards the goals of greater independence and self-sufficiency.

KEY DUTIES AND RESPONSIBILITIES:

• Perform outreach to high-needs refugees and immigrants and determine client eligibility

• Conduct a comprehensive needs/strengths assessment for each client

• Refer ineligible clients

• Develop, revise, and support client action plans that set goals to achieve during the service period

• Assist and facilitate clients in implementing their action plan

• Plan, organize, and conduct settlement and life skills orientation sessions one-on-one or in groups

• Plan, organize, and conduct groups and activities for social and emotional support if necessary

• Provide continuous case monitoring and follow-up, and prepare clients exiting the program

• Organize and participate in client case-conferencing with participating organizations

• Provide settlement counselling and practical assistance to clients

• Link and refer clients to various services and provide ongoing liaison support

• Perform home visitation, community outreach, accompaniment, and supported access to external services through cultural brokerage

• Update and maintain accurate, up-to-date case files, case notes, and case records; document service and counselling activities daily, both electronically and in hard copy, using the prescribed format

• Collect statistical information and produce or assist in the preparation of reports to meet contractual requirements

• Keep the program coordinator and/or manager informed of the achievement of outputs and outcomes.

• Contribute to the development of program planning, facilitation of group work (life skills orientation, recreational outings, and emotional/social support groups for clients)

• Administer and support volunteers in support of group activities if necessary

• Collaborate with partner providers to deliver a seamless service experience for clients

• Participate in marketing activities as required

• Provide back-up for designated staff as required

• Participate in supervision, departmental, all-staff, and relevant community meetings, in-service training, and other training

QUALIFICATIONS:

• A Bachelor's degree in a relevant field, or high school education and a certificate diploma in an appropriate area, such as community social services, community development, or equivalent experience

• A valid and satisfactory criminal record check is required

• Language Competence: In addition to the English language requirements (English language proficiency at a minimum of North American Grade 10 or assessed CLB level 6 for reading, writing, speaking, and listening or equivalent TOEFL or IELTS scores) Candidates must also be able to speak Arabic as a second language - fluency (verbal and written) in Arabic is required

• Strong working knowledge of settlement integration issues facing vulnerable immigrant and refugee youth, young adults, and families

• Solid understanding of mental health issues affecting vulnerable immigrant and refugee youth, youth, young adults, adults, and their families

• Knowledgeable about local community resources, professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the clients

• Good Knowledge of BC Systems and the capacity to connect clients to mainstream services

• Experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills

• Experience working with clients suffering from social, emotional, and mental health issues

• Experience and a strong understanding of case planning and case management principles and techniques (specific to staff involved in case management)

• Experience in teaching Life Skills, Literacy, and Essential Skills (specific to staff delivering skills development services)

• Experience with Youth and program planning, organizing recreational activities and social events

• Training in facilitation and grassroots support groups

• Proficiency in computer equipment and ability to use Microsoft Office tools

• Ability to work in a team with internal and external stakeholders

COMPENSATION: $28.58 - $29.25 per hour

HOURS:

35 Hours per week, some evenings and weekends may be required.

The successful candidate may be permitted to work in a hybrid work model (combination of in-office and remote work). This job is required to be fully on site 4 days per week, for the first 6 months. Approximately 75% of job will be performed out of office. The role requires staff to travel to clients' homes and accompany clients using the public transit to their appointments.

The successful candidate must be able to commute to the Highgate location at 310 & 315 - 7155 Kingsway, Burnaby.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: September 19, 2025 by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
  We are committed to creating a safe and healthy working environment for our employees.
• MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.