About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Flight Dispatch Office Coordinator will be responsible for the day-to-day administrative management of Flight Dispatch and Weight and Balance employees. In addition, the role will manage a number of different operational requirements for the entire System Operations Control (SOC) operational division including new hire induction and managing the locker allocation.
Responsibilities:
- Assist in the development of the Flight Dispatch employee work schedules based on short term requirements (ie. day of) inclusive of operational, vacation, regulatory/non-regulatory training, Flight Dispatcher Competency Check and mutual shift trade coverage requirements in compliance with relevant collective agreements, as well as inputting bi-weekly pay summary entries.
- Responsible for managing overtime callouts and schedule adjustments adhering to CALDA contract and Local Agreement requirements.
- Responsible to gather absenteeism data from various sources (ie. Staff Admin, eXceptions).
- Effective management of the CALDA administrative advance workload assignment process.
- Responsible to manage Air Canada’s adherence to the Night Flight Restriction Program
- Research of potential day-of-operations quiet hour flight operations violations;
- Responding and tracking written correspondence with local airport and Transport Canada authorities to mitigate potential monetary fines or operational restrictions.
- Responsible for the effective management & deployment of facility and equipment resources for the operational floor in the Operations Control Centre.
- Responsible for ensuring that Emergency Response Lockout and Business Continuity plans are current and communicated to the Flight Dispatch and Weight Balance teams. Ensure departmental participation in Emergency Response Exercises.
- Maintain Flight Dispatcher training and qualification records to monitor completion of competency checks, annual recurrent training and other regulatory requirements for Dispatchers to maintain Air Canada Dispatch Certificates, and to ensure readiness to pass all internal/external quality and regulatory audits.
- Represent Flight Dispatch at Change Review Committee meetings for the Operations Centre and be our liaison with Corporate Real Estate to coordinate any projects and to manage employee engagement events.
- Responsible for document control, as per the corporate standards outlined in the Air Canada Corporate Safety Management Manual (SMM).
- Amend and maintain the Flight Dispatch Operational library, including Aircraft Operating Manual (AOM), Master Equipment List (MEL), Flight Operations Manual (FOM), Canada Air Pilot (CAP), Aeronautical Information Publication (AIP), Jeppesen Charts, Flight Dispatch Manual (FDM), Flight Dispatch Training Manual (FDTM), Emergency Response Manual (Pub 400), Operations Specifications, etc.
- Anticipate, identify, and resolve service and operational issues with a results-oriented approach to performance.
- Integrate and develop new content and maintain the Flight Dispatch website.
- Assist in pre-audit preparation for audits performed by Transport Canada, STAR Alliance or any other agency. In addition, provide assistance in the post audit follow-up by determining corrective action plans.
Qualifications
- Education: Possess at least a high school diploma. Post-Secondary education preferred.
- Aviation background/experience a definite asset.
- 1-3 years of administrative, coordination, or operations support experience.
- Microsoft Office Suite – High proficiency in Word, Excel, Outlook.
- Experience with LIDO (Lufthansa Integrated Dispatch Operations) is an asset.
- Good organizational and prioritization skills with the ability to manage multiple competing operational deadlines.
- Team oriented with the ability to work effectively within a cross-functional environment.
- Strong communication and interpersonal skills.
- Strong leadership skills.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Flight Dispatch Office Coordinator jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
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About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Flight Dispatch Office Coordinator will be responsible for the day-to-day administrative management of Flight Dispatch and Weight and Balance employees. In addition, the role will manage a number of different operational requirements for the entire System Operations Control (SOC) operational division including new hire induction and managing the locker allocation.
Responsibilities:
- Assist in the development of the Flight Dispatch employee work schedules based on short term requirements (ie. day of) inclusive of operational, vacation, regulatory/non-regulatory training, Flight Dispatcher Competency Check and mutual shift trade coverage requirements in compliance with relevant collective agreements, as well as inputting bi-weekly pay summary entries.
- Responsible for managing overtime callouts and schedule adjustments adhering to CALDA contract and Local Agreement requirements.
- Responsible to gather absenteeism data from various sources (ie. Staff Admin, eXceptions).
- Effective management of the CALDA administrative advance workload assignment process.
- Responsible to manage Air Canada’s adherence to the Night Flight Restriction Program
- Research of potential day-of-operations quiet hour flight operations violations;
- Responding and tracking written correspondence with local airport and Transport Canada authorities to mitigate potential monetary fines or operational restrictions.
- Responsible for the effective management & deployment of facility and equipment resources for the operational floor in the Operations Control Centre.
- Responsible for ensuring that Emergency Response Lockout and Business Continuity plans are current and communicated to the Flight Dispatch and Weight Balance teams. Ensure departmental participation in Emergency Response Exercises.
- Maintain Flight Dispatcher training and qualification records to monitor completion of competency checks, annual recurrent training and other regulatory requirements for Dispatchers to maintain Air Canada Dispatch Certificates, and to ensure readiness to pass all internal/external quality and regulatory audits.
- Represent Flight Dispatch at Change Review Committee meetings for the Operations Centre and be our liaison with Corporate Real Estate to coordinate any projects and to manage employee engagement events.
- Responsible for document control, as per the corporate standards outlined in the Air Canada Corporate Safety Management Manual (SMM).
- Amend and maintain the Flight Dispatch Operational library, including Aircraft Operating Manual (AOM), Master Equipment List (MEL), Flight Operations Manual (FOM), Canada Air Pilot (CAP), Aeronautical Information Publication (AIP), Jeppesen Charts, Flight Dispatch Manual (FDM), Flight Dispatch Training Manual (FDTM), Emergency Response Manual (Pub 400), Operations Specifications, etc.
- Anticipate, identify, and resolve service and operational issues with a results-oriented approach to performance.
- Integrate and develop new content and maintain the Flight Dispatch website.
- Assist in pre-audit preparation for audits performed by Transport Canada, STAR Alliance or any other agency. In addition, provide assistance in the post audit follow-up by determining corrective action plans.
Qualifications
- Education: Possess at least a high school diploma. Post-Secondary education preferred.
- Aviation background/experience a definite asset.
- 1-3 years of administrative, coordination, or operations support experience.
- Microsoft Office Suite – High proficiency in Word, Excel, Outlook.
- Experience with LIDO (Lufthansa Integrated Dispatch Operations) is an asset.
- Good organizational and prioritization skills with the ability to manage multiple competing operational deadlines.
- Team oriented with the ability to work effectively within a cross-functional environment.
- Strong communication and interpersonal skills.
- Strong leadership skills.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Flight Dispatch Office Coordinator jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.