People Management

• Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
  • Provides ongoing performance feedback and conducts and records regular performance reviews
  • Assists the Unit Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
• Communicates with all shifts on day to day operations and critical areas of focus.Conduct daily briefings with team members
• Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Financial Management

• Assists the Unit Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant
  • Responsible for daily cash procedures and assists with financial reporting including Orbit,Inventory Management,Banking and administration of “Be a Star Program”

Operational Management

• Assists with ordering of supplies and ensuring that Cleanliness of the Premises is maintained at all times by all team members.Daily and Weekly cleaning logs are followed by all team members.
• Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
• Should be knowledgeable with Calibration and Logs Procedures of Tim Hortons and maintain logs on a daily basis
• Is able to enforce and comply with pre-established Tim Hortons operating procedures
• Ensures high standards of guest experience are maintained
• Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
• Manages team member scheduling to ensure adequate coverage on all shifts
• Able to accommodate a flexible work schedule(Including  mornings,evenings, weekends and statutory holidays) and also must have ability to work under pressure

Health & Safety

• Works in compliance with the occupational health and safety legislation.

Ensures strict compliance of Compass Quality Assurance and Health and Safety

Programs

• Uses or wears personal protective equipment or clothing as required
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Unit Manager.
• Responds to and corrects unsafe acts and conditions
• Enforces employee compliance in regards to compass health and safety policies and procedures
• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
• Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program