Key and Portal Account Customer Service Representative (2025-9245)
Top Benefits
About the role
We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!
Position Summary Johnston Equipment is looking for a detail-oriented National Accounts Service Representative who is highly accurate and will be a vital part of the team to rectify discrepancies in work orders to mitigate service delivery delays. The ideal individual will manage national customer orders, move between various portals to ensure customers receive timely and high-quality service.
How You’ll Make An Impact
- Create and follow up on work orders
- Respond to inquiries via e-mail and telephone
- Mitigate delays in service
- Report on service statuses
- Use Excel to generate reports and navigate comfortably across customer portals and systems
- Monitor customer service request portals
- Resolve request discrepancies
- Collaborate with internal personnel to guarantee the highest level of customer service
What You Bring To The Table
- Strong attention to detail with the ability to identify discrepancies in work orders
- Comfort working across multiple applications and portals with ease
- Strong time management and organizational skills to manage high-volume requests
- Ability to adapt quickly while maintaining professionalism and a personal touch
- Clear and concise communication skills, both written and verbal
- Team-oriented mindset with flexibility and willingness to collaborate
- Technical aptitude and solid knowledge of Excel for reporting
- Previous experience in a similar role or within the industry is an asset
Why You’ll Love it Here
- Competitive salary, incentive program, and excellent benefits package
- Trust and support – take ownership of your work and push your ideas from inception to execution
- Growth opportunities – career progression and learning & development support
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. About Johnston Equipment Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.
We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!
Additional Qualifications Education
-
Certificates & Designations
-
High School
-
Post secondary education
Skills
-
Achieves Results
-
Ability to evaluate alternatives in order to make the right decision
-
Ability to Multi-task
-
Accuracy and attention to detail
-
Creates Client Loyalty
-
Meets Deadlines and Commitments
-
Organizational Skills
-
Business Knowledge and Improvement, A minimum of 3 years related work experience
-
Collaborates with Others
-
Collaborates with Others
-
Committed to customers
-
Recognizes Importance of Teamwork
-
Works Effectively with Others
-
Committed to Customers
-
Anticipates Customer Needs
-
Customer Service
-
Communicates Effectively, Clear and Concise (oral and written communication)
-
Demonstrates Functional Expertise
-
Experience with JD Edwards or similar business system is preferred
-
Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM
About Johnston Equipment
When you need to move, manage, store and protect goods, Johnston Equipment’s Complete Solutions™ will help you to run better and manage smarter.
Our Complete Solution begins with efficient, reliable material handling equipment such as forklifts, people-lifters and other industrial electric vehicles that are serviced with Ideal Maintenance™. This unique approach to service has been optimized for quality, speed and safety and is performed by the largest, most skilled technician base in the world.
Complete Solutions also includes renewed and rental units, an array of racking and storage systems, telematics – which provides unprecedented visibility in your fleet’s efficiency - and nationally accredited operator training programs. Our tailored solutions are wrapped in leasing packages that are independently financed by Johnston Equipment.
Built upon forward, innovating thinking, our Complete Solutions are supported by 1,200 employees across 23 Canada-wide locations.
Key and Portal Account Customer Service Representative (2025-9245)
Top Benefits
About the role
We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!
Position Summary Johnston Equipment is looking for a detail-oriented National Accounts Service Representative who is highly accurate and will be a vital part of the team to rectify discrepancies in work orders to mitigate service delivery delays. The ideal individual will manage national customer orders, move between various portals to ensure customers receive timely and high-quality service.
How You’ll Make An Impact
- Create and follow up on work orders
- Respond to inquiries via e-mail and telephone
- Mitigate delays in service
- Report on service statuses
- Use Excel to generate reports and navigate comfortably across customer portals and systems
- Monitor customer service request portals
- Resolve request discrepancies
- Collaborate with internal personnel to guarantee the highest level of customer service
What You Bring To The Table
- Strong attention to detail with the ability to identify discrepancies in work orders
- Comfort working across multiple applications and portals with ease
- Strong time management and organizational skills to manage high-volume requests
- Ability to adapt quickly while maintaining professionalism and a personal touch
- Clear and concise communication skills, both written and verbal
- Team-oriented mindset with flexibility and willingness to collaborate
- Technical aptitude and solid knowledge of Excel for reporting
- Previous experience in a similar role or within the industry is an asset
Why You’ll Love it Here
- Competitive salary, incentive program, and excellent benefits package
- Trust and support – take ownership of your work and push your ideas from inception to execution
- Growth opportunities – career progression and learning & development support
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. About Johnston Equipment Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.
We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!
Additional Qualifications Education
-
Certificates & Designations
-
High School
-
Post secondary education
Skills
-
Achieves Results
-
Ability to evaluate alternatives in order to make the right decision
-
Ability to Multi-task
-
Accuracy and attention to detail
-
Creates Client Loyalty
-
Meets Deadlines and Commitments
-
Organizational Skills
-
Business Knowledge and Improvement, A minimum of 3 years related work experience
-
Collaborates with Others
-
Collaborates with Others
-
Committed to customers
-
Recognizes Importance of Teamwork
-
Works Effectively with Others
-
Committed to Customers
-
Anticipates Customer Needs
-
Customer Service
-
Communicates Effectively, Clear and Concise (oral and written communication)
-
Demonstrates Functional Expertise
-
Experience with JD Edwards or similar business system is preferred
-
Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM
About Johnston Equipment
When you need to move, manage, store and protect goods, Johnston Equipment’s Complete Solutions™ will help you to run better and manage smarter.
Our Complete Solution begins with efficient, reliable material handling equipment such as forklifts, people-lifters and other industrial electric vehicles that are serviced with Ideal Maintenance™. This unique approach to service has been optimized for quality, speed and safety and is performed by the largest, most skilled technician base in the world.
Complete Solutions also includes renewed and rental units, an array of racking and storage systems, telematics – which provides unprecedented visibility in your fleet’s efficiency - and nationally accredited operator training programs. Our tailored solutions are wrapped in leasing packages that are independently financed by Johnston Equipment.
Built upon forward, innovating thinking, our Complete Solutions are supported by 1,200 employees across 23 Canada-wide locations.