Opportunity Highlight

Closing Date: August 31, 2025Position Type: Permanent Compensation: $78,245 - $90,740Work Location: Hybrid (On-site/Remote)

We have an exciting opportunity for a highly motivated individual to be part of the Information Technology Okotoks Business Centre as an IT Help Desk professional. The position reports to the IT Operations Team Leader and will be responsible for software, hardware & project support such as:

• Implementation and maintenance of corporate applications;
• Ensure all desktops and laptops are appropriately patched and running current standard versions of all software;
• Administer anti-virus and anti-malware solutions on desktops & laptops.
• Maintain strong technical skills with current Microsoft Windows & Office systems;
• Create and maintain software packages for desktops & laptops;
• Diagnose and troubleshoot problems with desktops, laptops, connectivity issues, printers and peripheral equipment;
• Support the IP telephone system, including installation of new telephones, individual voice mail setup and integration with our desktop systems;
• Create and maintain hardware images for desktops & laptops;
• Participate in ad hoc I.T. or cross-functional projects where assigned;
• Assist network and security specialists;
• Back-up to hardware or software requests as needed;
• Conduct research on computer products in support of PC procurement and development efforts;
• Evaluate and recommend desktop and laptop standards for purchase;
• Provide training on all aspects of computers, software and Town I.T. practices;
• Develop, maintain and update Town Intranet site as required.

Opportunity Details

Job Posting ID

2825P

Hours of Work

37.5 hours per week

Number of Openings

1

Standby Rotation Required

Yes

Driver's Abstract Required

No

Police Record Check Required

Yes

What we offer

• An excellent pension plan
• Benefit plans
• Career development
• Competitive salary
• Flexible work schedule
• Hybrid work environment

What you Bring

Any combination of professional education and experience that would likely provide the required knowledge, skills, and abilities is considered qualifying:

• Equivalent to completion of a diploma program in Computer Science, IT or related field.
• 3 or more year’s related work experience representing continuous learning and career progression.
• Solid understanding of computer hardware, software, networks, and operating systems. Knowledge of Microsoft Suite products.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Excellent communication, empathy, and patience when interacting with users.
• Ability to clearly explain technical information to non-technical users.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• The willingness to learn new technologies and adapt to changing environments.

Equity, Diversity and Inclusion (EDI)

Equity, diversity and inclusion (EDI) is essential to achieving the Town of Okotoks’ strategic plan. We encourage applications from women, Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. The Town of Okotoks aims to build independence, dignity, integration and equality of opportunity into all aspects of the Town’s work culture.

How to apply

Interested applicants are invited to submit a cover letter and resume through our online application by the closing date listed. We will not accept late applications, and we will only reach out to those selected for an interview.

Accommodations

The Town is dedicated to cultivating a workplace that embraces respect, inclusivity, and equity, mirroring the diverse community we serve. Upholding the core values of Diversity, Equity, Inclusiveness, and Accessibility is our unwavering commitment. The Town of Okotoks prides itself on being an inclusive workplace, inviting applications from all qualified candidates.

• We will provide an accessible experience for applicants. We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process.
• If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact us through our online contact form.
• All information received in relation to accommodation will be kept confidential.

Last Updated: August 26, 2025