**Date Posted:**March 6th, 2026

**Position Title:**Account Administrator, Child Care

**Location:**Sprouts Head Office (3368 Carscallen Rd, Richmond, BC)

**Term:**Permanent, Full-Time

**Hours:**35 hours per week

**Shift:**Monday - Friday, 8:00am - 4:00pm (flexible start time)

**Start Date:**April 1st, 2026

Salary:$42,500.00 - $45,000.00

**Reports To:**Supervisor, Administration Child Care

Benefits:

• Competitive vacation and paid sick time
• Free YMCA Gym Membership+ Y@Home
• Generous employer-matched pension plan
• Eligibility for Extended Medical and Dental Benefits
• Training and Professional Development Opportunities
• Extensive Employee assistance program
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community

-Some benefits may vary based on employment terms

Nature & Scope

**Join Our Team!**We are seeking a detailed oriented Account administrator to join the YMCA BC Child Care team in the Lower Mainland, Fraser Valley and Sunshine Coast. Reporting to the Supervisor, Administration the Account Administrator will provide dynamic and complex administrative support for YMCA BC licensed YMCA child care and licensed day camp programs. The work environment is very fast-paced, with a high volume of program participants.

Major Responsibilities**-in this position, you will:**

• Responsible for the successful collection of monthly child care fees and provide account support for over 3500 child care participants across YMCA BC
• Process new registrations and new payment set up
• Responsible for completing account adjustments, program withdrawals, program changes, split billing, refunds, invoicing, reconciliation and other administrative tasks as required
• Ensure family and 3rd party accounts are in good standing and provide direct customer support
• Assist and provide support for child care subsidy inquiries, including the Affordable Child Care benefit, YMCA Financial Assistance and other 3rd party agreements
• Collect bad debt
• Data entry including annual child care re-registration across YMCA BC child care network
• Occasional front desk coverage; welcome visitors, answer or refer inquiries as needed
• Be an engaged and integral part of a cohesive administrative team, working to achieve the mission of YMCA BC
• Build and maintain positive relationships with families, key stakeholders including community agencies and other groups
• Support registration for Licensed YMCA Child Care & Kids Club programs, YMCA Sports Leagues, YMCA Day Camp and YMCA Camp Elphinstone as needed
• Support technology and system transformation projects
• Additional administrative projects and duties as assigned
• Provide ratio support in YMCA Kids Club programs as needed

Qualification**-you bring:**

• A minimum of 2 years of experience providing administrative support in a fast-paced office environment
• Effective oral and written communication skills in English
• Ability to type 60 w.p.m
• Ability to be flexible, adaptable and multi-task in high demand environment
• Demonstrated ability to make sound judgments and decisions; effective prioritizing and problem-solving skills
• Well-developed interpersonal skills
• Computer proficient – Microsoft Office including Word, Excel, and Office365
• High degree of independence and initiative within a team environment
• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
• Math skills and accounting experience
• First Aid/CPR-C certificate required
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• Additional languages a strong asset

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

Application Process**-**ready to make a difference?

We invite you to apply today and find your WHY!

**Internal Applicants:**Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)

**Application Deadline:**March 16th, 2026

-Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

• If short-listed for a position: We will contact, you to move forward to the next step.
• If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.