Senior Business Analyst
Top Benefits
About the role
Our team and what we'll accomplish together
We are seeking a Senior Business Analyst to join our Sales Support team at TELUS Health. In this role, you will serve as a critical bridge between our sales organization and various internal stakeholders, leveraging data analytics and business intelligence to drive sales performance, optimize processes, and enable strategic decision-making. You will work closely with sales leadership, operations, finance, and product teams to deliver actionable insights that accelerate revenue growth and improve sales effectiveness.
What you'll do
- Build and maintain sales dashboards and reports using BI tools (Tableau, Power BI, Salesforce) to track performance metrics, pipeline health, and revenue forecasts
- Analyze sales performance across regions, products, verticals, and reps to identify trends, patterns, and opportunities that inform strategy
- Optimize sales processes and workflows by evaluating inefficiencies, partnering with sales operations, and developing playbooks and best practice documentation
- Conduct strategic market analysis including competitive intelligence, customer segmentation, and deep-dive studies to support data-driven decision-making
- Support sales forecasting and planning with recommendations for quota setting, territory planning, account segmentation, and resource allocation
- Collaborate cross-functionally with Finance, Marketing, Product, and IT teams on revenue alignment, campaign effectiveness, go-to-market strategies, and CRM optimization
- Implement and optimize sales tools ensuring effective adoption and integration of new technologies across the sales organization
- Enable sales teams through self-service analytical tools, training on data interpretation, and templates that empower independent insights
- Deliver executive communications via presentations and data visualizations that translate complex analysis into actionable insights for leadership
- Analyze compensation and incentive programs to evaluate effectiveness and support sales incentive strategy
Qualifications
What you bring
- Bachelor's degree in Business Administration, Analytics, Economics, Statistics, or related field
- 5+ years of experience as a Business Analyst, preferably supporting sales or revenue-generating teams
- Strong proficiency with CRM systems (Salesforce preferred) and BI tools (Tableau, Power BI)
- Advanced Excel skills including pivot tables, VLOOKUP, macros, and complex formulas
- Experience with SQL for data extraction and manipulation
- Proven track record of translating complex data into actionable business insights
- Excellent analytical and problem-solving skills with attention to detail
- Strong communication skills with ability to present to senior leadership
- Experience in healthcare, SaaS, or technology industries is an asset
Great-to-haves
- Master's degree in Business Analytics, Data Science, or MBA
- Experience with statistical analysis tools (R, Python, SPSS)
- Knowledge of sales methodologies (MEDDIC, Challenger, Solution Selling)
- Certification in Business Analysis (CBAP) or Project Management (PMP)
- Experience with data warehousing and ETL processes
- Familiarity with healthcare industry regulations and privacy requirements (HIPAA, PIPEDA)
Salary Range: $72,000-$108,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our
mission is to improve the way information is being used along the continuum of
care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center
Security Policy, as a condition of employment, all team members whose job
functions require they work at a Data Center and/or have access to detailed
knowledge of technology related to client service delivery, are subject to a
Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Senior Business Analyst
Top Benefits
About the role
Our team and what we'll accomplish together
We are seeking a Senior Business Analyst to join our Sales Support team at TELUS Health. In this role, you will serve as a critical bridge between our sales organization and various internal stakeholders, leveraging data analytics and business intelligence to drive sales performance, optimize processes, and enable strategic decision-making. You will work closely with sales leadership, operations, finance, and product teams to deliver actionable insights that accelerate revenue growth and improve sales effectiveness.
What you'll do
- Build and maintain sales dashboards and reports using BI tools (Tableau, Power BI, Salesforce) to track performance metrics, pipeline health, and revenue forecasts
- Analyze sales performance across regions, products, verticals, and reps to identify trends, patterns, and opportunities that inform strategy
- Optimize sales processes and workflows by evaluating inefficiencies, partnering with sales operations, and developing playbooks and best practice documentation
- Conduct strategic market analysis including competitive intelligence, customer segmentation, and deep-dive studies to support data-driven decision-making
- Support sales forecasting and planning with recommendations for quota setting, territory planning, account segmentation, and resource allocation
- Collaborate cross-functionally with Finance, Marketing, Product, and IT teams on revenue alignment, campaign effectiveness, go-to-market strategies, and CRM optimization
- Implement and optimize sales tools ensuring effective adoption and integration of new technologies across the sales organization
- Enable sales teams through self-service analytical tools, training on data interpretation, and templates that empower independent insights
- Deliver executive communications via presentations and data visualizations that translate complex analysis into actionable insights for leadership
- Analyze compensation and incentive programs to evaluate effectiveness and support sales incentive strategy
Qualifications
What you bring
- Bachelor's degree in Business Administration, Analytics, Economics, Statistics, or related field
- 5+ years of experience as a Business Analyst, preferably supporting sales or revenue-generating teams
- Strong proficiency with CRM systems (Salesforce preferred) and BI tools (Tableau, Power BI)
- Advanced Excel skills including pivot tables, VLOOKUP, macros, and complex formulas
- Experience with SQL for data extraction and manipulation
- Proven track record of translating complex data into actionable business insights
- Excellent analytical and problem-solving skills with attention to detail
- Strong communication skills with ability to present to senior leadership
- Experience in healthcare, SaaS, or technology industries is an asset
Great-to-haves
- Master's degree in Business Analytics, Data Science, or MBA
- Experience with statistical analysis tools (R, Python, SPSS)
- Knowledge of sales methodologies (MEDDIC, Challenger, Solution Selling)
- Certification in Business Analysis (CBAP) or Project Management (PMP)
- Experience with data warehousing and ETL processes
- Familiarity with healthcare industry regulations and privacy requirements (HIPAA, PIPEDA)
Salary Range: $72,000-$108,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our
mission is to improve the way information is being used along the continuum of
care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center
Security Policy, as a condition of employment, all team members whose job
functions require they work at a Data Center and/or have access to detailed
knowledge of technology related to client service delivery, are subject to a
Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.