DUTIES AND RESPONSIBILITIES

• Proactively identify opportunities to quote plumbing equipment in Residential, Commercial & Small Industrial Projects

• Respond to customer inquiries related to plumbing quotes and/or redirect the customer to the appropriate department

• Communicate project details, obtain, and review material quotes from vendors

• Prepare and provide quotes for new and existing customers, contractors, and sales managers

• Quote recommended equivalent/alternate products based on cost, availability, and/or specifications

• Provide accurate information regarding the availability of in-stock items

• Liaise between suppliers’ reps and customers for all inquiries, lead, and delivery times, to meet tender deadlines

• Provide clarification on engineering specifications sheets, plans, contractor takeoffs, and addendums

• Coordinate with other departments, particularly heating and electrical, for business opportunities

• Maintain project documents both physical and electronic versions

• Entering projects and details in shared networks and Google networks

• Accurately process customer transactions such as orders, quotes, or returns

• Review the quotes for errors or missed items

• Determine customer requirements and expectations to recommend specific products and solutions

• Stay current with up-to-date product knowledge of all plumbing equipment

• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction

• Identify trends in customer satisfaction or dissatisfaction

• Create PDF files of specification sheets, that are job-specific for project submittals and Owner operation manuals

• Prioritize projects of importance and/or urgent requests when possible

• Other responsibilities as assigned

SKILLS AND COMPETENCIES

• Exceptional customer service
• Effective planning to achieve goals and deadlines including organization and prioritizing
• Self-motivated with efficient multi-tasking and time management skills
• Proven ability to learn quickly and work effectively in a fast-paced work environment
• Excellent interpersonal skills and communication skills, both verbal and written
• Strong analytical skills and problem-solving skills; ability to make quick decisions
• Always present a professional image to customers and vendors
• Attention to detail; ability to maintain a high level of accuracy in preparing and entering information
• Proficient in using a personal computer, data entry terminal, and other common office equipment and software

EXPERIENCE AND EDUCATION

• Minimum of a high school diploma or equivalent required
• Minimum of 2 years sales experience (counter sales, inside sales, or outside sales) required
• Knowledge of or previous experience in the Plumbing wholesale industry required
• Previous experience and/or education in Project Management an asset
• Basic understanding of reading blueprints an asset.

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Paid sick days
• Career growth
• #GIVEBACK Program – Volunteer Day
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on plumbing, electrical and heating products

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

FIND OUT MORE

Check us out online: https://www.bartlegibson.com/

Follow us on LinkedIn: https://www.linkedin.com/company/bartle-&-gibson/

Like us on Facebook: https://www.facebook.com/bartlegibsonltd/

Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

#BG01

$50,000 - $60,000 annually