Sr Digital Member Experience Manager
Top Benefits
About the role
The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply about our members, and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.
We are currently recruiting a Senior Digital Member Experience Manager to fill a permanent vacancy****in our Digital Marketing Department.
Reporting to the Chief Digital and Marketing Officer (CDMO), this role stewards Kindred’s end-to-end omnichannel member experience. Working collaboratively across technology, operations, retail and business banking, this role translates member needs, business priorities, and Kindred values into intuitive, reliable, and differentiating member experiences, with a primary focus on Kindred’s digital banking platform and meeting booking tool.Through thoughtful prioritization and backlog management, the role operates within a cross-functional agile model to enable and evolve digital experiences that build trust, remove friction, and support meaningful member relationships now and into the future.
Key Responsibilities:
- Manage end-to-end digital experience
- Champion differentiating digital experiences that enable Kindred human advice
- Design and evolve digital journeys that seamlessly connect self-serve capabilities with advisor-led interactions
- Advocate for member-centric, values-aligned digital solutions that reflect Kindred’s relationship-based approach to banking
- Function as a proactive, main point of contact for assigned vendor relationships
- Ensure alignment of digital member experiences with strategic marketing and organizational priorities
What to bring:
You are passionate about creating seamless, human-centered digital experiences that build trust and strengthen member relationships. You collaborate effectively across teams and partners, translating member needs and business priorities into clear, actionable solutions. You bring strong ownership and strategic thinking, with the ability to prioritize, communicate clearly, and deliver meaningful impact in an agile environment.
You will be part of a collaborative workplace where you can engage with our purpose, participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members.
Plus, you bring your qualifications and experience:
- Bachelor’s degree in Business, Information Systems or related discipline
- 6 or more years of relevant experience in financial services, banking or technology-driven environments
- Program and Project management
- Member experience plan development
- Communication skills and ability to produce creative content
- Business agility
- Strategy development
- Strong business and marketing acumen
Why Kindred
We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness.For many roles, we offer flexible and remote options that we can discuss with you. And of course, your total rewards package includes competitive cash compensation plus an array of wellness benefits and financial products and services at preferred rates for employees.
Our comprehensive total rewards package includes:
- Starting salary $85,000 - 101,000
- Performance based target incentives (10%), tied to individual, team and organizational results
- Group benefits plan & wellness programs
- Group Savings Plan with 5% employer matching
- Four weeks of vacation and generous paid time off provisions
- Career growth opportunities, training & development support Comprehensive staff benefits on financial products & services
When you choose Kindred to further your career, you’re joining an engaged workforce at a certified that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.
RSVP
Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.
At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person. If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.
As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.
Not the right fit? Search for Digital Member Experience Manager jobs in Kitchener, ON
About Kindred Credit Union
Kindred Credit Union (Kindred) is a member-owned financial cooperative based in Kitchener, Ontario. Kindred's values-centred approach is woven into everything we do and makes us the one-of-a-kind choice for people across Ontario who want to connect their values and faith with their finances. Kindred has eight full-service branches offering a complete range of banking, investing, and borrowing products and services. Kindred has been in the making for over 50 years and it all began when a group of Mennonites had a radical vision to see mutual aid put into faithful practice – extending access to financial services across our community. That vision is lived out today through our innovative and impactful products, services, and programs. Values Integrity, compassion, and stewardship are woven into everything we do. It's how we treat each other as staff, members, and in community. Commitment We believe values and faith are central to life, and financial decisions are not values neutral. We strive to provide staff an environment where their work has purpose and provide members with opportunities to bring meaning to their money. This is our commitment to each other and to our members. Purpose Cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities. Banking with Purpose So, what does ‘Banking with Purpose' mean? Although we're not a bank, the word ‘banking' makes it clear that this is what we do. It's the line of business we're in. ‘Purpose' means seeking after more than just an ordinary life: it means seeking to have an impact. Whether that purpose is faith-inspired or rooted in values, more and more people are seeking to have all aspects of their lives aligned with their beliefs – including their finances. For Kindred, our desire is that there is purpose in everything we do.
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Sr Digital Member Experience Manager
Top Benefits
About the role
The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply about our members, and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.
We are currently recruiting a Senior Digital Member Experience Manager to fill a permanent vacancy****in our Digital Marketing Department.
Reporting to the Chief Digital and Marketing Officer (CDMO), this role stewards Kindred’s end-to-end omnichannel member experience. Working collaboratively across technology, operations, retail and business banking, this role translates member needs, business priorities, and Kindred values into intuitive, reliable, and differentiating member experiences, with a primary focus on Kindred’s digital banking platform and meeting booking tool.Through thoughtful prioritization and backlog management, the role operates within a cross-functional agile model to enable and evolve digital experiences that build trust, remove friction, and support meaningful member relationships now and into the future.
Key Responsibilities:
- Manage end-to-end digital experience
- Champion differentiating digital experiences that enable Kindred human advice
- Design and evolve digital journeys that seamlessly connect self-serve capabilities with advisor-led interactions
- Advocate for member-centric, values-aligned digital solutions that reflect Kindred’s relationship-based approach to banking
- Function as a proactive, main point of contact for assigned vendor relationships
- Ensure alignment of digital member experiences with strategic marketing and organizational priorities
What to bring:
You are passionate about creating seamless, human-centered digital experiences that build trust and strengthen member relationships. You collaborate effectively across teams and partners, translating member needs and business priorities into clear, actionable solutions. You bring strong ownership and strategic thinking, with the ability to prioritize, communicate clearly, and deliver meaningful impact in an agile environment.
You will be part of a collaborative workplace where you can engage with our purpose, participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members.
Plus, you bring your qualifications and experience:
- Bachelor’s degree in Business, Information Systems or related discipline
- 6 or more years of relevant experience in financial services, banking or technology-driven environments
- Program and Project management
- Member experience plan development
- Communication skills and ability to produce creative content
- Business agility
- Strategy development
- Strong business and marketing acumen
Why Kindred
We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness.For many roles, we offer flexible and remote options that we can discuss with you. And of course, your total rewards package includes competitive cash compensation plus an array of wellness benefits and financial products and services at preferred rates for employees.
Our comprehensive total rewards package includes:
- Starting salary $85,000 - 101,000
- Performance based target incentives (10%), tied to individual, team and organizational results
- Group benefits plan & wellness programs
- Group Savings Plan with 5% employer matching
- Four weeks of vacation and generous paid time off provisions
- Career growth opportunities, training & development support Comprehensive staff benefits on financial products & services
When you choose Kindred to further your career, you’re joining an engaged workforce at a certified that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.
RSVP
Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.
At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person. If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.
As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.
Not the right fit? Search for Digital Member Experience Manager jobs in Kitchener, ON
About Kindred Credit Union
Kindred Credit Union (Kindred) is a member-owned financial cooperative based in Kitchener, Ontario. Kindred's values-centred approach is woven into everything we do and makes us the one-of-a-kind choice for people across Ontario who want to connect their values and faith with their finances. Kindred has eight full-service branches offering a complete range of banking, investing, and borrowing products and services. Kindred has been in the making for over 50 years and it all began when a group of Mennonites had a radical vision to see mutual aid put into faithful practice – extending access to financial services across our community. That vision is lived out today through our innovative and impactful products, services, and programs. Values Integrity, compassion, and stewardship are woven into everything we do. It's how we treat each other as staff, members, and in community. Commitment We believe values and faith are central to life, and financial decisions are not values neutral. We strive to provide staff an environment where their work has purpose and provide members with opportunities to bring meaning to their money. This is our commitment to each other and to our members. Purpose Cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities. Banking with Purpose So, what does ‘Banking with Purpose' mean? Although we're not a bank, the word ‘banking' makes it clear that this is what we do. It's the line of business we're in. ‘Purpose' means seeking after more than just an ordinary life: it means seeking to have an impact. Whether that purpose is faith-inspired or rooted in values, more and more people are seeking to have all aspects of their lives aligned with their beliefs – including their finances. For Kindred, our desire is that there is purpose in everything we do.