Top Benefits
About the role
Job Description
What is the opportunity?
RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to RBC’s overall Canadian Banking revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative strategy.
The successful candidate for this role will be tasked with owning strategic opportunities that strengthen client engagement and drive growth across our portfolio. Sitting at the intersection of analytics, strategy, and client experience, you’ll collaborate with cross-functional partners across Product, Risk, Marketing, and Technology to deliver measurable results and sustained growth. Specifically, you’ll help evolve our engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC’s long-term vision for its Cards business.
What will you do?
- Management and execution of client engagement strategies by partnering with cross-functional teams to bring to life campaigns that drive growth and deliver value to our existing clients.
- Project manage initiatives from conception to execution, developing clear workplans, aligning stakeholders on scope and milestones, and ensuring on-time delivery of high-quality outputs.
- Leverage analytics to identify growth opportunities, diagnose performance gaps, and translate insights into actionable strategies.
- Lead large cross-functional initiatives, collaborating across Product, Marketing, Risk, and Technology to deliver seamless and profitable client experiences.
- Monitor, forecast, and report on program performance and profitability, ensuring results are clearly communicated to stakeholders.
- Influence decision-making through strong analytical storytelling and sound business judgment.
- Navigate ambiguity with confidence, demonstrating ownership and accountability to deliver results.
- Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies.
What do you need to succeed?
Must have**:**
- Strong analytical mindset with the ability to turn complex data into actionable insights.
- Proficiency in SQL and comfort working with large datasets.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Solid understanding of financial drivers, P&L management, and program profitability.
- Demonstrated experience leading cross-functional projects and influencing across levels and functions.
- Excellent communication and presentation skills, with the ability to tell a clear and compelling story.
- Self-starter who thrives in an ambiguous, fast-paced, and collaborative environment.
- Strategic and critical thinker with strong problem-solving skills and a bias for action.
Nice to have**:**
- Experience in credit cards, financial services, or client engagement programs.
- Exposure to test-and-learn frameworks or Agile delivery methodologies.
- Knowledge of client lifecycle management and marketing analytics.
What’s in it for you?
We thrive on the challenge to be our best, to keep growing, and to work together to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success together.
- Work on programs that deliver multi-million-dollar business impact and shape the future of RBC’s Cards portfolio.
- Opportunity to directly influence how millions of Canadians engage with one of RBC’s most successful businesses.
- A culture that values curiosity, innovation, and growth, where your ideas and insights are celebrated.
- Ongoing investment in your professional development and career advancement, with access to best-in-class tools, mentorship, and learning opportunities.
- Opportunities to do challenging work on high-impact programs that shape the future of RBC’s Cards portfolio.
- The flexibility to manage your work and life priorities in a supportive and inclusive culture.
- Teamwork and collaboration with dynamic, passionate, and diverse colleagues who challenge and inspire you to grow.
Job Skills
Analytics, Communication, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Project Management, Structured Query Language (SQL)
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-28
Application Deadline:
2025-11-12
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to RBC’s overall Canadian Banking revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative strategy.
The successful candidate for this role will be tasked with owning strategic opportunities that strengthen client engagement and drive growth across our portfolio. Sitting at the intersection of analytics, strategy, and client experience, you’ll collaborate with cross-functional partners across Product, Risk, Marketing, and Technology to deliver measurable results and sustained growth. Specifically, you’ll help evolve our engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC’s long-term vision for its Cards business.
What will you do?
- Management and execution of client engagement strategies by partnering with cross-functional teams to bring to life campaigns that drive growth and deliver value to our existing clients.
- Project manage initiatives from conception to execution, developing clear workplans, aligning stakeholders on scope and milestones, and ensuring on-time delivery of high-quality outputs.
- Leverage analytics to identify growth opportunities, diagnose performance gaps, and translate insights into actionable strategies.
- Lead large cross-functional initiatives, collaborating across Product, Marketing, Risk, and Technology to deliver seamless and profitable client experiences.
- Monitor, forecast, and report on program performance and profitability, ensuring results are clearly communicated to stakeholders.
- Influence decision-making through strong analytical storytelling and sound business judgment.
- Navigate ambiguity with confidence, demonstrating ownership and accountability to deliver results.
- Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies.
What do you need to succeed?
Must have**:**
- Strong analytical mindset with the ability to turn complex data into actionable insights.
- Proficiency in SQL and comfort working with large datasets.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Solid understanding of financial drivers, P&L management, and program profitability.
- Demonstrated experience leading cross-functional projects and influencing across levels and functions.
- Excellent communication and presentation skills, with the ability to tell a clear and compelling story.
- Self-starter who thrives in an ambiguous, fast-paced, and collaborative environment.
- Strategic and critical thinker with strong problem-solving skills and a bias for action.
Nice to have**:**
- Experience in credit cards, financial services, or client engagement programs.
- Exposure to test-and-learn frameworks or Agile delivery methodologies.
- Knowledge of client lifecycle management and marketing analytics.
What’s in it for you?
We thrive on the challenge to be our best, to keep growing, and to work together to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success together.
- Work on programs that deliver multi-million-dollar business impact and shape the future of RBC’s Cards portfolio.
- Opportunity to directly influence how millions of Canadians engage with one of RBC’s most successful businesses.
- A culture that values curiosity, innovation, and growth, where your ideas and insights are celebrated.
- Ongoing investment in your professional development and career advancement, with access to best-in-class tools, mentorship, and learning opportunities.
- Opportunities to do challenging work on high-impact programs that shape the future of RBC’s Cards portfolio.
- The flexibility to manage your work and life priorities in a supportive and inclusive culture.
- Teamwork and collaboration with dynamic, passionate, and diverse colleagues who challenge and inspire you to grow.
Job Skills
Analytics, Communication, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Project Management, Structured Query Language (SQL)
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-28
Application Deadline:
2025-11-12
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.