Top Benefits
About the role
We are hiring a Business Automations Specialist in Calgary, AB!
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the General Manager, the Business Automations Specialist is responsible for designing, building, and maintaining workflow automations across the business that improve efficiency, reduce manual work, and enhance the customer experience — all while aligning to a defined AI and data strategy.
Perks and Benefits to working at Action Furnace:
-
Competitive annual salary
-
Exceptional health and dental benefits
-
RRSP matching program
-
Health spending account
-
Employee assistance program
-
Life insurance
Responsibilities:
This position will include, but not be limited to the following:
Workflow Automation Development:
-
Build and maintain automations across ServiceTitan workflows and core business applications
-
Replace manual processes and reduce reliance on third-party tools like Zapier
-
Automate event-driven processes across structured and unstructured data sources (e.g. SharePoint)
-
Create standardized automation frameworks and scalable reusable components across departments
Establish a structured intake process to evaluate and prioritize automation opportunities by business impact
S****ystem Integration:
-
Connect systems via APIs and middleware including ServiceTitan, phone systems, SharePoint, LaceAI, Revin, and other core business applications
-
Ensure integrations are reliable, scalable, and include event monitoring and alerting
-
Maintain and expand integration architecture as new tools and platforms are onboarded
AI-Assisted Workflows:
-
Implement AI-driven use cases: call summaries and tagging, suggested CSR responses, and workflow triggers based on call intent
-
Work with structured knowledge sources (SharePoint) as inputs to AI-assisted workflows
-
Integrate LaceAI outputs and structured call tagging into operational workflows
Monitoring & Optimization:
-
Monitor automation performance and failures; proactively resolve issues before they impact operations
-
Continuously improve workflows to increase reliability and reduce manual touchpoints
-
Track and report measurable time savings and operational impact across CSR and field workflows
-
Identify inefficiencies, redundancies, and manual touchpoints throughout workflows and recommend process improvements
Documentation & Governance:
-
Document all automations; maintain clear naming conventions, version control, and governance standards
-
Ensure all work aligns with overall system architecture — no “shadow automations” or undocumented processes
-
Conduct periodic audits of systems, automations, and integrations
Qualifications Include:
-
2+ years in workflow automation, systems integration, or a related technical role
-
Experience
-
Strong understanding of APIs (REST, webhooks), data flow, and system design; Python or JavaScript scripting ability is an asset
-
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
-
Excellent communication skills for vendor coordination and customer updates
-
Detail-oriented with high accuracy in documentation and data entry
Values:
-Commitment to Teaching and Learning– Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching. -Integrity– Demonstrates ability to follow through on commitments – Do the right thing. -Embrace Change– Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team. -Team Player– Ability to work collaboratively with others to achieve company objectives.
We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
Not the right fit? Search for Business Automations Specialist jobs in Calgary, AB
About Action Furnace
Leading the Home Service Industry in Customer Experience
Action Furnace has built the only dedicated customer experience support team in Alberta. This team is available to answer any questions you could have about your home comfort system.
We have fully stocked trucks and technicians available should you require our services. From installs and repairs to annual maintenance on your home comfort system, our team of trained professionals is here when you need us.
It is important to work with a company that stands behind its service. This is why we offer the best warranties and guarantees in the industry. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Why Action Furnace Is an Industry Leader Straight Forward HVAC Service by Action Furnace STRAIGHT FORWARD PRICING Once our technician has diagnosed the issue, we will provide you with an all-inclusive upfront cost for the products and services you need. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Professional HVAC Installers and Repair Technicians in Calgary and Edmonton READY TO TAKE ACTION We equip all our trucks with professional tools and high-quality parts. This ensures that our technicians have everything they need to complete any installation or repair as quickly and effectively as possible.
Action Furnace Services All Major A/C, Furnace and Hot Water Tanks SERVICE & REPAIR ALL MAJOR BRANDS Our skilled technicians can properly diagnose, install, service, and repair all major furnace, air conditioner, and hot water tank brands.
Action Furnace is committed to 5-Star Customer Service 5-STAR CUSTOMER SERVICE Our commitment to quality service does not end once we have repaired or installed your furnace, air conditioner, and hot water tank. This is why we have received thousands of 5-star reviews.
Servicing your furnace by replacing Air Filters can extend the life of your HVAC system PROFESSIONAL & TRUSTED TECHNICIANS Action Furnace will provide a professional, licensed, qualified, and highly trained technician at every job. Our technicians are trained both internally and through elite training courses and apprenticeship programs to ensure they remain industry experts.
Action Furnace has a Fixed Right or It's Free guarantee FIXED RIGHT OR IT’S FREE We are proud to offer industry-leading guarantees that protect you and your investments, such as our Fixed Right or Its FREE guarantee or our $500 installation date guarantee.
OUR VALUES
COMMITTED TO LEARNING & TEACHING – You seek out a way for self-improvement through learning and training opportunities. You enjoy helping others by encouraging, motivating, and coaching.
INTEGRITY – You uphold a high standard of integrity and respect at all times. You’re here to help, and you value the trust others have in you. You show up and do what you say you will do by being consistent and dependable.
TEAM PLAYER – You recognize that whenever one person succeeds, the whole team succeeds. You elevate those around you while ensuring everyone is recognized for the work they do.
EMBRACE CHANGE – You listen, observe, and are willing to change course when necessary. You seek positive outcomes in every situation. You look for solutions, good results, and success.
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Top Benefits
About the role
We are hiring a Business Automations Specialist in Calgary, AB!
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the General Manager, the Business Automations Specialist is responsible for designing, building, and maintaining workflow automations across the business that improve efficiency, reduce manual work, and enhance the customer experience — all while aligning to a defined AI and data strategy.
Perks and Benefits to working at Action Furnace:
-
Competitive annual salary
-
Exceptional health and dental benefits
-
RRSP matching program
-
Health spending account
-
Employee assistance program
-
Life insurance
Responsibilities:
This position will include, but not be limited to the following:
Workflow Automation Development:
-
Build and maintain automations across ServiceTitan workflows and core business applications
-
Replace manual processes and reduce reliance on third-party tools like Zapier
-
Automate event-driven processes across structured and unstructured data sources (e.g. SharePoint)
-
Create standardized automation frameworks and scalable reusable components across departments
Establish a structured intake process to evaluate and prioritize automation opportunities by business impact
S****ystem Integration:
-
Connect systems via APIs and middleware including ServiceTitan, phone systems, SharePoint, LaceAI, Revin, and other core business applications
-
Ensure integrations are reliable, scalable, and include event monitoring and alerting
-
Maintain and expand integration architecture as new tools and platforms are onboarded
AI-Assisted Workflows:
-
Implement AI-driven use cases: call summaries and tagging, suggested CSR responses, and workflow triggers based on call intent
-
Work with structured knowledge sources (SharePoint) as inputs to AI-assisted workflows
-
Integrate LaceAI outputs and structured call tagging into operational workflows
Monitoring & Optimization:
-
Monitor automation performance and failures; proactively resolve issues before they impact operations
-
Continuously improve workflows to increase reliability and reduce manual touchpoints
-
Track and report measurable time savings and operational impact across CSR and field workflows
-
Identify inefficiencies, redundancies, and manual touchpoints throughout workflows and recommend process improvements
Documentation & Governance:
-
Document all automations; maintain clear naming conventions, version control, and governance standards
-
Ensure all work aligns with overall system architecture — no “shadow automations” or undocumented processes
-
Conduct periodic audits of systems, automations, and integrations
Qualifications Include:
-
2+ years in workflow automation, systems integration, or a related technical role
-
Experience
-
Strong understanding of APIs (REST, webhooks), data flow, and system design; Python or JavaScript scripting ability is an asset
-
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
-
Excellent communication skills for vendor coordination and customer updates
-
Detail-oriented with high accuracy in documentation and data entry
Values:
-Commitment to Teaching and Learning– Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching. -Integrity– Demonstrates ability to follow through on commitments – Do the right thing. -Embrace Change– Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team. -Team Player– Ability to work collaboratively with others to achieve company objectives.
We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
Not the right fit? Search for Business Automations Specialist jobs in Calgary, AB
About Action Furnace
Leading the Home Service Industry in Customer Experience
Action Furnace has built the only dedicated customer experience support team in Alberta. This team is available to answer any questions you could have about your home comfort system.
We have fully stocked trucks and technicians available should you require our services. From installs and repairs to annual maintenance on your home comfort system, our team of trained professionals is here when you need us.
It is important to work with a company that stands behind its service. This is why we offer the best warranties and guarantees in the industry. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Why Action Furnace Is an Industry Leader Straight Forward HVAC Service by Action Furnace STRAIGHT FORWARD PRICING Once our technician has diagnosed the issue, we will provide you with an all-inclusive upfront cost for the products and services you need. You can trust our team to give honest advice by showing you all your options and only recommending what’s best for you.
Professional HVAC Installers and Repair Technicians in Calgary and Edmonton READY TO TAKE ACTION We equip all our trucks with professional tools and high-quality parts. This ensures that our technicians have everything they need to complete any installation or repair as quickly and effectively as possible.
Action Furnace Services All Major A/C, Furnace and Hot Water Tanks SERVICE & REPAIR ALL MAJOR BRANDS Our skilled technicians can properly diagnose, install, service, and repair all major furnace, air conditioner, and hot water tank brands.
Action Furnace is committed to 5-Star Customer Service 5-STAR CUSTOMER SERVICE Our commitment to quality service does not end once we have repaired or installed your furnace, air conditioner, and hot water tank. This is why we have received thousands of 5-star reviews.
Servicing your furnace by replacing Air Filters can extend the life of your HVAC system PROFESSIONAL & TRUSTED TECHNICIANS Action Furnace will provide a professional, licensed, qualified, and highly trained technician at every job. Our technicians are trained both internally and through elite training courses and apprenticeship programs to ensure they remain industry experts.
Action Furnace has a Fixed Right or It's Free guarantee FIXED RIGHT OR IT’S FREE We are proud to offer industry-leading guarantees that protect you and your investments, such as our Fixed Right or Its FREE guarantee or our $500 installation date guarantee.
OUR VALUES
COMMITTED TO LEARNING & TEACHING – You seek out a way for self-improvement through learning and training opportunities. You enjoy helping others by encouraging, motivating, and coaching.
INTEGRITY – You uphold a high standard of integrity and respect at all times. You’re here to help, and you value the trust others have in you. You show up and do what you say you will do by being consistent and dependable.
TEAM PLAYER – You recognize that whenever one person succeeds, the whole team succeeds. You elevate those around you while ensuring everyone is recognized for the work they do.
EMBRACE CHANGE – You listen, observe, and are willing to change course when necessary. You seek positive outcomes in every situation. You look for solutions, good results, and success.