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CI Communications, Training & Change Management - Fall 2026 Co-op/Intern

Definity11 days ago
Hybrid
Waterloo, ON
$23/hourly
Senior Level
Full-Time

About the role

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

YOUR NEXT CO-OP PLACEMENT

Work term: Fall/Winter (September to April)

Work term length: 8 month (preferred)

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

In this role, you’ll be part of a dynamic team that supports the transformation of Commercial Insurance through learning and change initiatives. You’ll gain hands-on experience in change management practices, project coordination, stakeholder engagement, and communications

What can you expect in this role?

Provide support to improve the operational effectiveness of Commercial Insurance across head office and regional departments. Provides forward thinking analysis and acts on operational reports. In addition, you will assist in representing business objectives for Commercial lines while collaborating with IT to prioritize and deliver on department objectives in a timely manner and meeting quality expectations.

What you’ll be doing

  • Support in planning and executing change management strategies for Commercial Insurance projects, including product, pricing, system, and process enhancements

  • Collaborate with team members to create engaging written and visual communications

  • Collaborate with the communications team to develop, refine, and publish communications to our employees across Canada - May include both written and video communications.

  • Participate in working sessions and interviews to understand the degree of change the business and our staff will experience as we prepare to implement enhancements to our products, pricing, systems, processes, and training

  • Support the training team in designing and developing training experiences and supporting materials for underwriting staff across Canada

  • Participate in planning, producing and hosting training sessions, including opportunities to facilitate portions of training sessions as they arise

  • Track deliverables, timelines, and dependencies across multiple initiatives using tools like Excel and SharePoint

  • Gain experience developing e-learning materials, and the creation of assessments with support and input from insurance subject matter experts

  • Assist with coordination and logistics around mass email distribution and document sharing via Microsoft SharePoint

  • Supports the requirements gathering discussions on commercial initiatives

  • Other duties as assigned

What you bring

    • Currently enrolled in a university or college program in Business Administration, Commerce, Communications, English, Education, or other related industry programs
    • Great attention to detail, proactive and responsive to short deadlines
    • Strong working knowledge of Microsoft products (Excel, Word, PowerPoint, Forms, etc.)
    • Interest in the insurance industry, as well as project coordination, communications, change management and training

Did you know?

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year. We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

What can Definity offer you?

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.

  • Culture of accountability, empowerment, and collaboration.

  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.

  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism

  • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work !

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

About Definity

Insurance
1001-5000

Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.

Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.

If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.


La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.

Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.

Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.

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