About the role
Location: 100% Onsite Fort McMurray, AB
Must
- Audio-visual & meeting room equipment + supporting technology
- On-site, physical rooms
- Real-time/live meeting critical
- Microphones, cameras, displays, VC (video-conference) systems
Roles & responsibilities: Meeting Room Technician - Tier 2
The position entails troubleshooting, repairing, installing, and upgrading Meeting Room Technology, including Crestron equipment, laptops/desktops, audio processors, cameras, microphones, and related software. Key responsibilities include providing VIP support, multitasking, and adapting to changing priorities, as well as working with Microsoft Teams Room Systems and basic networking. The technician will conduct room checks to ensure equipment functionality, deliver concierge service in meeting rooms, and collaborate remotely with other technicians for audio-visual troubleshooting. Strong troubleshooting and communication skills, along with a focus on customer experience and a willingness to learn, are essential for success in this role.
- Provide dedicated VIP support (when required) to ensure a seamless experience.
- Demonstrate the ability to multitask and adapt to shifting priorities effectively.
- Proficient in Crestron and BIAMP systems.
- Experience with Microsoft Teams Room Systems.
- Solid understanding of Windows 10/11 operating systems.
- Basic networking knowledge.
- Deliver concierge-level service in meeting rooms.
- Quick learner with a strong aptitude for acquiring new skills.
- Conduct thorough room checks to verify equipment functionality.
- Excellent troubleshooting abilities to resolve technical issues efficiently.
- Strong communication skills with a commitment to enhancing the customer experience.
Experience
- 5+ Working with Crestron equipment and configurations.
- 2+ years working with Biamp DSP's
- 3+ in Customer facing role.
- 4+ AV Installation experience.
Successful candidates will have a strong ability to troubleshoot Audio/Visual problems and pivot priorities as issues arise.
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.
About the role
Location: 100% Onsite Fort McMurray, AB
Must
- Audio-visual & meeting room equipment + supporting technology
- On-site, physical rooms
- Real-time/live meeting critical
- Microphones, cameras, displays, VC (video-conference) systems
Roles & responsibilities: Meeting Room Technician - Tier 2
The position entails troubleshooting, repairing, installing, and upgrading Meeting Room Technology, including Crestron equipment, laptops/desktops, audio processors, cameras, microphones, and related software. Key responsibilities include providing VIP support, multitasking, and adapting to changing priorities, as well as working with Microsoft Teams Room Systems and basic networking. The technician will conduct room checks to ensure equipment functionality, deliver concierge service in meeting rooms, and collaborate remotely with other technicians for audio-visual troubleshooting. Strong troubleshooting and communication skills, along with a focus on customer experience and a willingness to learn, are essential for success in this role.
- Provide dedicated VIP support (when required) to ensure a seamless experience.
- Demonstrate the ability to multitask and adapt to shifting priorities effectively.
- Proficient in Crestron and BIAMP systems.
- Experience with Microsoft Teams Room Systems.
- Solid understanding of Windows 10/11 operating systems.
- Basic networking knowledge.
- Deliver concierge-level service in meeting rooms.
- Quick learner with a strong aptitude for acquiring new skills.
- Conduct thorough room checks to verify equipment functionality.
- Excellent troubleshooting abilities to resolve technical issues efficiently.
- Strong communication skills with a commitment to enhancing the customer experience.
Experience
- 5+ Working with Crestron equipment and configurations.
- 2+ years working with Biamp DSP's
- 3+ in Customer facing role.
- 4+ AV Installation experience.
Successful candidates will have a strong ability to troubleshoot Audio/Visual problems and pivot priorities as issues arise.
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.