Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Procurement & Sourcing

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Lead a team of vendor management professionals that manage Third Party Business Arrangements through all stages of the TPML
• Act as a key reference point and subject matter expert to the team on relevant frameworks, policies and standards
• Act as escalation point and/or coordinate resolution of escalated issues
• Ensure each vendor manager on team has obtained appropriate training based on their job accountability, including onboarding training if required
• May act as a Lead Vendor Manager, consolidating an enterprise view of the relationship with a Third Party in support of the Accountable Executive
• Oversee the set up and onboarding of Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
• Maintain strong relationships with Third Parties and internal stakeholders
• Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

SHAREHOLDER

• Ensure team manages Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
• Assess / identify key issues relating to a Third Party's performance against SLAs, SLOs, KPIs or other contractual commitments and escalate to appropriate levels and relevant stakeholders and business management where required
• Ensure team is identifying issues and monitoring trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
• Ensure team is documenting Third Party risk issues, as per the TPRM Issues Management process and standards and ensure appropriate escalation processes are followed
• Oversee or lead the facilitation and/or implementation of remediation plans to address Third Party risk issues
• Lead or contribute to cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk Business Arrangements or issues as necessary
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Lead and manage a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope, while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Ability to present and make recommendations to senior management and executives
• Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
• Provides support and contributes to the overall discipline and strategy for respective areas
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focus on short to medium-term issues (e.g. 6-12 months)
• Generally reports to a Senior Manager or executive role

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree
• 7+ years of related experience
• Demonstrate experience driving strategy for 3rd party vendors
• Experience managing credit bureaus is considered an asset

ADDENDUM

• Advanced knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics, regulatory and/or governance requirements
• Knowledge of current and emerging competitor and market trends
• Knowledge of Risk Management environment, standards and regulations
• Knowledge of budgetary management principles/practices/procedures and resource allocation
• Skill in identifying complex problems and reviewing related information to develop/evaluate options and implement effective solutions and/or governance procedures
• Ability to think strategically and possess strong business acumen
• Ability to create and foster a cohesive team, and promote a positive work environment for all employees
• Skill in mentoring, coaching and performance management
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to lead by example, champion change and develop a highly motivated team to consistently meet or exceed expectations
• Ability to make an impact, influence and achieve results with effective communication, negotiation, problem-solving and relationship management skills
• Ability to think strategically and possess strong business acumen
• Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems
• Ability to manage, plan, implement and evaluate program/project activities ensuring completion of initiatives and/or resolution of issues/problems while meeting multiple deadlines
• Ability to exercise sound judgement in making timely decisions based on careful & objective review of complex information or factors
• Ability to diffuse and respond effectively to conflict situations
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet