Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to Make an Impact?

The Manager, Digital User Experience will lead the design and optimization of user experiences across all digital channels, including websites, mobile apps, and other digital interfaces. This role is responsible for crafting user-centered designs, wireframes, storyboards, user flows, and sitemaps to enhance customer interactions while meeting business and technical requirements. The ideal candidate will have a strong focus on improving customer experiences through effective collaboration with cross-functional teams, particularly platform managers, content specialists, marketing and external agencies.

In this position, you will collaborate with key stakeholders to drive the creation and continuous improvement that align with business goals, brand vision, and user needs. You will be instrumental in delivering responsive, intuitive, and aesthetically pleasing user interfaces to drive user engagement, conversion rates, and overall customer satisfaction.

**Here's where you;ll be focusing:**Key Responsibilities:

• User-Centered Design & Strategy: Lead the design process, from concept to execution, for digital experiences (websites, mobile apps, and digital interfaces), ensuring they align with business objectives while being intuitive and user-centric. Work closely with stakeholders and platform managers to understand user needs, business goals, and technical constraints.
• Wireframing & Prototyping: Create and iterate on wireframes, prototypes, storyboards, user flows, and sitemaps to communicate design ideas and user interactions effectively. Ensure all designs are user-friendly, responsive, and deliver an exceptional user experience.
• Collaboration & Cross-Functional Engagement: Partner with creative and content teams, product and platform managers, application development and agencies to develop design systems and translate creative concepts into functional, user-centered digital designs. Communicate design decisions clearly, while incorporating feedback from all relevant stakeholders.
• Conversion Optimization: Collaborate with the platform and content teams to improve and optimize site designs, landing pages, and product pages with a focus on driving conversion, increasing user engagement, and enhancing overall site performance. Stay informed about trends in e-commerce, user behavior, and emerging digital design practices.
• Design Systems & Consistency: Oversee the creation and maintenance of design systems to ensure consistency across all digital touchpoints. Foster a consistent brand identity while adhering to best practices in UI/UX design, user research, and responsive design.
• Leadership & Mentorship: Provide guidance and mentorship to junior designers, fostering an environment of continuous learning and creative collaboration. Lead by example, setting high standards for design quality, user experience, and project execution.
• Analytics & User Research: Utilize data-driven insights, user feedback, and usability testing to inform design decisions and refine user interfaces. Work closely with analytics teams to track performance metrics and identify areas for improvement.
• Continuous Improvement: Stay current with industry trends, emerging technologies, and design best practices. Bring new ideas and innovative design approaches to the table, ensuring that user experiences evolve alongside technological advancements and business requirements

What you have to offer:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field
• At least 8 years of hands-on experience in UX/UI design, including at least 3 years working with e-commerce or B2C-facing brands.
• Experience in designing for multiple platforms (web, mobile, etc.) with a deep understanding of responsive design and mobile-first principles.
• Strong experience in creating and implementing design systems for cohesive and consistent digital experiences.
• In-depth knowledge of service design practices, user-centered design, and usability testing methodologies.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, Mural, etc.. Familiarity with design systems and collaboration tools is highly desirable.
• Expertise in user research methodologies and ability to translate research insights into actionable design solutions.
• Excellent visual design skills, with a strong aesthetic sensibility and attention to detail in creating visually engaging user interfaces.
• The ability to balance form and function, ensuring designs are both beautiful and highly usable.
• Familiarity with HTML/CSS and front-end development principles (optional but a plus).
• Outstanding communication skills, with the ability to articulate design concepts, decisions, and rationale clearly and persuasively to both technical and non-technical stakeholders.
• Proven track record of leading design projects and driving the design vision within cross-functional teams, ensuring alignment with business goals and user needs.
• Ability to lead and inspire a design team, providing feedback and mentorship to junior designers
• A strong curiosity about product strategy, business objectives, and technology, with a passion for delivering design solutions that drive meaningful business outcomes.
• Strong problem-solving skills and a keen ability to identify opportunities for innovation and optimization.
• A portfolio showcasing a variety of design projects across different digital channels and platforms, with a focus on user experience, user interface design, and conversion optimization.
• Knowledge of accessibility standards and inclusive design principles.
• Familiarity with Agile methodologies and experience working in an Agile environnent
• Bilingual, English and French

#LI-CF2 #LI-Hybrid

Responsabilités individuelles

Au sein d’une équipe agile et interfonctionnelle, le chef, expérience utilisateur numérique, jouera un rôle clé dans la création d’une expérience client de premier plan sur tous les canaux numériques, ce qui se traduira par une mobilisation accrue des clients et par une augmentation des ventes. De plus, les membres de cette équipe se concentreront sur la conception d’interfaces et de contenus numériques pour toutes les bannières Empire. Responsabilités :

• • Gérer les calendriers de contenu et publier du contenu sur tous les canaux pour toutes les bannières, et formuler des recommandations permettant d’optimiser les activités.
• • Produire des croquis, des maquettes fonctionnelles, des processus, des plans, des spécifications d’animation, des prototypes et des présentations, selon les besoins.
• • Créer des concepts innovants de haut niveau et, au besoin, des plans prêts à être développés.
• • Garantir une expérience de qualité sur les plateformes numériques en direct en participant au processus d’essai d’acceptation par les utilisateurs.
• • Utiliser les essais par les utilisateurs et la recherche pour orienter le travail de conception et la réflexion conceptuelle.
• • Présenter et communiquer clairement les solutions et les justifications en matière de conception et de contenu à la direction des services numériques.
• • Participer aux critiques et partager les nouvelles connaissances et études de cas.
• • Respecter l’évolution du système de conception et y contribuer.
• • Se concentrer sur les détails de la conception d’interactions, de la conception visuelle, de l’animation graphique et des documents de conception.
• • Diriger selon une approche centrée sur l’utilisateur.
• • Utiliser vos compétences en analyse et votre sens des affaires pour évaluer les possibilités et recommander des fonctionnalités et des améliorations adaptées aux produits.
• • Résoudre les problèmes de manière globale sur tous les canaux afin d’offrir une expérience fluide.
• • S’épanouir en créant des solutions innovantes pour répondre aux problèmes complexes des utilisateurs et des entreprises.
• • Travailler en étroite collaboration avec les gestionnaires de plateformes afin de garantir l’intégration transparente des nouvelles caractéristiques et fonctionnalités.
• • Travailler en étroite collaboration avec les équipes du marketing, de la mise en marché et de l’exploitation afin de mener à bien les activités prévues aux calendriers de marketing et les communications avec les magasins, notamment :
• o Campagnes
• o Lancement de produits
• o Activités courantes
• • Expérience utilisateur (EU) et interface utilisateur (IU), calendrier des lancements et priorisation des fonctionnalités
• • Gestion et publication de contenu numérique
• • Étude de marché auprès des utilisateurs/clients
• • Analyse des données analytiques du programme de conception
• • Budgets attribués à l’EU et l’IU

Exigences du poste

• Plus de 6 ans d’expérience en EU et IU ou en marketing
• • 2 à 4 ans d’expérience en gestion de produits (de préférence dans le développement d’applications mobiles)
• • Connaissances et/ou expérience dans le domaine des canaux numériques, y compris le secteur des applications de bureau et mobiles
• • Baccalauréat ou expérience équivalente
• • Bilinguisme (français-anglais), un atout
• • Déplacements de 10 % à 15 % du temps

Who we are:
We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

What we offer:
Our Total Rewards package is designed to help our teammates thrive—physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive:

• Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance.
• Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support.
• Retirement and Savings Plan to help you build financial security.
• 10% In-Store Discount at participating banners, plus additional discount programs.
• Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company’s success.
• Learning and Development Resources to support your career growth.
• Parental Leave Top-Up to assist growing families.
• Paid Vacation and Days Off to help you recharge.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..

To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.

If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!