**Location:**Toronto, ON, CA

**Job Requisition Id:**199171
**Business Function:**Customer Experience
**Primary City:**Toronto
**Other Location(s):**Ottawa
**Province:**Ontario
**Employment Type:**Full-Time
**Employment Status:**Permanent
**Language Requirement:**English Essential
**Employee Class and Level:**CPMGA02
**Number of Vacancies :**1
**Job Closing Date (YYYY-MM-DD):**2026-03-31

Job Description

The Manager, Product Analytics shapes the way product performance is measured, defines what questions should be asked, and scales analytic methods and tools to support the business. Responsible to define and track KPIs, support strategic initiatives, design experiments, evaluate A/B tests, implement data instrumentation, and informs on investment. The Manager is a “full-stack” data powerhouse who uses data, to drive high quality and velocity decision-making that enables the creation and development of the best products for Canadian consumers, businesses, and communities. Provides core input to decision-making across all major product strategies and initiatives in collaboration with product managers, business/strategy managers, operations, engineering, and leadership across Canada Post.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Product Analytics:

1. In partnership with the product leadership team, creates a systemic data-driven approach focused on outcomes delivered from product investments, that measures business and customer impact.

2. Responsible for providing insights to the business product strategies and initiatives, derived from defining and updating core metrics. Builds a culture of data-driven decisions, capitalizing on external best practices, emerging industry trends, and innovative new ways to leverage data to drive revenue and growth. Evaluates and forecasts impact of product features on users, consumers, businesses, and the ecosystem.

3. Develops and establishes analytical framework and roadmap including ad-hoc analysis, automated dashboards, and self-service reporting tools to surface data to partners.

4. Gathers insights, runs rapid experiments, and provides and communicates business and customer outcomes based on qualitative and quantitative data.

5. Dives deep into the data to understand and analyze how behaviors change with the evolution of our products and strategies.

Job Responsibilities (continued)

1. Leverages data query tools from multiple sources to amalgamate into new data sets for analytical and modeling purposes and evaluates key performance metrics and trends.

2. Develops analytical models for data generated by a variety of applications and products. Builds analytics applications and visualizations.

3. Performs data mining tasks, such as classification, regression, clustering, recommendations and text analysis.

4. Builds, evaluates and improves various algorithms at the core of existing or new data driven products. Continuously identifies opportunities and solutions to better meet business needs.

5. Manages junior analysts, assigns, approves and certifies work, and provides coaching and development opportunities to broaden skill set and experience.

Qualifications

Education

• Completed post-secondary education in a related field (Data Science, Math/Statistics, Computer Science, Engineering), graduate level preferred

Experience

• 3 to 5 years of analytics experience with the understanding of growth analytics and product analytics.

• Significant experience working with methodologies such as predictive modeling, profiling, cohort analysis, segmentation forecasting, clustering, regression, operations research and data mining

• 2 or more years’ experience managing people

Other Candidate Requirements

• Experience with SQL, Oracle, Teradatastudio, Python, SAS, Business Objects, Tableau, PowerBI and SAP BW preferred

• Experience using analytical concepts and statistical techniques

• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.

• Excellent team building and leadership skills and experience

• Broad experience in business management, marketing, planning and finance, operation and project management, intimate knowledge of cross-enterprise functions and operations, is an asset.

• Demonstrated ability to build an analytical plan based on business issues

• Knowledge of IT processes and infrastructure required to support business intelligence and analytics

• Experience building aggregates and optimizing data workstreams

• Experience designing and assessing impact of A/B experiments in a fast-paced product development cycle

• Strong oral and written communication skills

• Technical background and programming experience–especially R or Python or familiarity with machine learning techniques is an asset.

Other Information

Canada Post’s values and behaviours

Our Values -Trust,RespectandDeliverrepresent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours –**Make the call, Know the destination, Deliver for others, Ignite our pride;**embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.

All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Accessibility

Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.

Employment Equity

Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:

Equity, diversity and inclusion

Indigenous reconciliation strategy

Conflict of interest

A conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to the Canada Post's code of conduct.

Safety Sensitive positions

This position may be considered a Safety Sensitive position. For additional information please refer to Canada Post's substance use policy.