About York

At York, we are bold, fast, and relentlessly focused on what matters: our clients.

While others get lost in bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute—no excuses, no shortcuts.

This is not the place for complacency. Our team thrives in a high-performance, no-BS environment— we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.

This is how we work. This is how we win.

Position Summary

As an extension of York’s People & Culture department, the Office Manager is the heartbeat of our workplace. They are a confident, highly organized professional who ensures our office runs seamlessly, our people are supported, and our culture thrives. This individual brings a sense of calm and competence to everything they do - from managing complex logistics and IT coordination to fostering an environment where employees can do their best work. They ensure the day-to-day operations of the office, including facilities, supplies, scheduling, and administrative support, are executed efficiently and in alignment with company policies.

As a trusted partner to leadership, the Office Manager owns the systems, vendors, and details that keep our operations running smoothly. They approach every task with professionalism, discretion, and a genuine passion for helping people succeed.

Key Responsibilities

Office Management

• Oversee and continually improve office systems, processes, and policies to ensure a high-performing, efficient, and professional environment

• Act as the main point of contact for internal teams on all office-related matters

• Manage and maintain general office administrative functions

• Purchase office and kitchen supplies and equipment and maintain proper stock levels

• Manage relationships with vendors, service providers, and landlord, ensuring timely payment and service excellence

• Manage contract and price negotiations with office vendors and service providers

• Plan and execute company functions and team building initiatives to promote employee engagement and culture (i.e. holiday parties, social committee events, etc.)

• Coordinate office equipment purchases and IT management with external contractor

• Oversee office security protocols, including access control, visitor management, and emergency preparedness procedures

• Manage and maintain the organization’s common spaces (i.e. lunchroom, filing room, boardrooms, etc.)

• Maintain office seating plans and coordinate workstation setups for new hires and internal moves.

• Identify opportunities for efficiency and cost-savings, and propose solutions

• Support employee lifecycle events such as onboarding, offboarding, and internal transitions in collaboration with People & Culture

• Implement and maintain filing systems both virtual and hard copy filing

• Oversee and schedule front desk coverage and reception duties, ensuring a professional and welcoming environment for visitors

• Source, design, and order branded materials as requested

Administrative Support

• Assist with facilitating information flow and distributing correspondence between management, staff, and external parties

• Oversee & maintain updating internal directories, organizational charts, and contact lists

• Format information for internal and external communication – memos, emails, presentations, reports

• Occasionally coordinate travel, including flight, hotel, and car rental reservations

• Assist in coordinating materials to incorporate into marketing packages (i.e. brochures, social media posts, etc.)

• Other duties as assigned by the Director, People & Culture

What you bring to York

• 5+ years’ experience working in office management, operations, or executive administration
• Experience managing office operations for a team of 75–150 employees preferred
• Proficiency in Microsoft Office Suite, SharePoint, and/or Intranet management is an asset
• Previous experience using BambooHR is an asset
• Familiarity with workplace health and safety regulations and compliance practices
• Proven success working independently with minimal supervision, taking ownership and initiative to resolve issues before they become problems
• Demonstrated strength in vendor management, IT coordination, and process improvement
• Ability to remain objective and maintain a factual perspective when dealing with questions and inquiries
• Demonstrated ability to handle confidential matters and information with care
• Sense of urgency and able to manage multiple priorities simultaneously and meet tight timelines
• Highly organized, confident, and self-motivated
• Excellent interpersonal and communication skills – approachable, patient, and solutions-oriented
• A positive, client-oriented mindset; takes pride in being the person others rely on to make things happen smoothly