Quality Operations Supervisor (12 Month Term)
Top Benefits
About the role
Founded in 1936 in Winnipeg, Manitoba, Vita Health Products has grown from a small mail-order business selling herbs and patented medicines into one of Canada’s leading manufacturers of over-the-counter (OTC) pharmaceutical and natural health products.
Headquartered in Winnipeg’s St. Boniface Industrial Park, IVC Vita Health Products operates more than 260,000 square feet of manufacturing, packaging, and distribution facilities. As part of the IVC Nutrition Corporation group of companies, we are committed to innovation, quality, and advancing self-care solutions for Canadians.
Our Vision To be the most trusted Canadian partner in Private Label and Contract Manufacturing, setting the standard for excellence in health products that enrich lives.
Why Work at IVC Vita Health
At IVC Vita Health, we believe our people are key to our continued success. We are committed to creating an environment where employees can grow, contribute, and be recognized for their work. Our team values collaboration, continuous improvement, and a shared commitment to delivering high-quality products that support the health and well-being of Canadians.
What We Offer
- Competitive salary and performance-based bonus opportunities
- Company-paid health, dental, and vision insurance
- Retirement savings plan
- 7 Paid Personal Leave Days per year
- Professional development opportunities and tuition reimbursement
- Employee Assistance Program supporting mental health and well-being
- Company-sponsored social events and team-building activities
- Free on-site parking
- Employee product discount
Summary:
Under the direction of the Manager Quality Assurance, the Quality Operations Supervisor is responsible for supervision of the Quality Operations Department staff including Quality Samplers, Quality Inspectors and Quality Reviewers.
The Quality Operations Supervisor is accountable for the review and release of job orders; production quality gates, initiation, review and approval of item-related non-conformance reports and Change control requests.
The Quality Operations Supervisor must act as a Quality consultant to Operations, being a key point of contact between all departments to promote fitness of the systems and processes employed in their area of responsibility, providing technical oversight and serve as escalation point where support and intervention is required within the company, to generate reliable, accurate and complete data.
The Quality Operations Supervisor is expected to possess or obtain sufficient knowledge to provide input or approval of proposed changes to GMP systems during which will interface closely with other cross-functional groups such as Manufacturing, Packaging, Maintenance, Product and Process Development and Warehousing.
The Quality Operations Supervisor must have an extensive understanding the Quality requirements as outlined by Regulatory Authorities and applying that understanding to the execution of their responsibilities.
Responsibilities:
Key Responsibilities for this position:
- Supervisory:
o Support Team Members in completing their assigned tasks and coordinate workload to effectively provide quality oversight for each production shift.
o Determine and assess performance metrics of each direct report.
o Provide coaching, mentoring and constructive feedback and empowering direct reports.
o Communicate to direct reports in an open, balanced and objective manner.
o Participate in the recruitment of qualified staff for the department.
- Production Quality Oversight:
o Supervision and control of the quality assurance aspects of manufacture and packaging including documentation thereof.
o Ensure quality tasks such as in-process and final checks, yield and/or AQLs are conducted according to procedure.
o Assists and support in the assessment of any non-conformances identified, ensure they are escalated to management and closed off within the target timeline.
o Provide quality consultation to resolve any lot related issues identified by the production department.
- Batch Review and Release:
o Responsible for ensuring all lot reviews and system (M2M) transactions for product approval/rejection are conducted as per procedure.
o Participate and provide appropriate feedback in the daily direction setting meetings or others as assigned.
o Responsible for ensuring release documentation for customers (Certificate of Analysis, Certificate of Manufacture and Certificate of Packaging) are complied.
- Sample Management:
o Ensure retain samples are managed as per procedure.
- Metrics and Reports:
o Compile, assess and trend departmental performance metrics to identify trends, escalate and set up corrective/preventive actions if required.
- Project Management:
o Recommend, manage, champion as well as delegate Continual Improvement Projects identified in the department to increase efficiencies and performance of systems.
o Participate in cross-functional teams on process control, improvement, and optimization projects; as well as participate in other continuous improvement projects.
- Training:
o Provide on-going training to department staff.
o Ensure all direct report’s training is completed on time and up to date.
- Audits:
o Participate in internal, external as well as Regulatory audits.
- Performs other related duties as assigned by Management.
Qualifications & Experience Required:
-
5+ years of work experience in the Food, Pharmaceutical or Medical Device Industry, of which 3+ years must be in a QA or Manufacturing function.
-
2+ years of supervisory or leadership experience
Education, Certification, Licenses & Registrations:
-
Educated to a degree level (technology, science, pharmacy or other health related discipline) e.g. B.Sc. or equivalent combination of education and experience
-
Accredited GMP certification is an advantage
Skills
-
Proficient with PC programs, i.e. Microsoft Office (Word, Excel, PowerPoint)
-
Problem solving and statistical skills using quality tools (Pareto analysis, statistical process control, etc.).
-
Extensive knowledge of Health Canada regulatory and GxP compliance requirements
-
Excellent leadership and supervisory skills
-
Strong analytical skills: able to use data, communicate key trends, develop and execute continuous improvement plans.
-
Strong organizational skills; ability to work with cross-functional groups to implement improvements
-
Ability to manage multiple tasks and work well under pressure
-
Ability to work independently or in a team environment, take initiative, and have a flexible approach with respect to work assignments and new learning.
-
Ability to lead groups, demonstrate and foster teamwork in a project setting.
-
Ability to work effectively with individuals at all levels of the organization.
-
Demonstrate a client-focused approach to work.
-
Ability to use influencing skills to accomplish goals and objectives.
Physical Demands:
- Prolonged periods of sitting at a desk and working on a computer
- Frequent use of hands and fingers for typing, handling documents and operating office equipment
- Occasional standing, walking, bending or reaching
- Visual acuity required for reading printed materials and viewing a computer screen
- Ability to communicate clearly in person, over the phone and in writing
At IVC Vita Health, we are dedicated to building a workplace that is diverse, equitable, and inclusive. We believe our greatest strength comes from embracing different perspectives, backgrounds, and experiences. Our goal is to create an environment where every individual feels respected, valued, and empowered to thrive.
We welcome applicants from all walks of life, including—but not limited to—women, Indigenous peoples, racialized individuals, persons with disabilities, and members of the LGBTQ+ community.
We are committed to fair and inclusive hiring practices and strive to foster a culture where all employees have the opportunity to reach their full potential. If you require accommodation during the recruitment process, please let us know, and we will do our best to support your needs.
Please note: This job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list of duties. Management reserves the right to assign or reassign responsibilities as needed to meet operational requirements.
Not the right fit? Search for Quality Operations Supervisor jobs in Winnipeg, MB
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Quality Operations Supervisor (12 Month Term)
Top Benefits
About the role
Founded in 1936 in Winnipeg, Manitoba, Vita Health Products has grown from a small mail-order business selling herbs and patented medicines into one of Canada’s leading manufacturers of over-the-counter (OTC) pharmaceutical and natural health products.
Headquartered in Winnipeg’s St. Boniface Industrial Park, IVC Vita Health Products operates more than 260,000 square feet of manufacturing, packaging, and distribution facilities. As part of the IVC Nutrition Corporation group of companies, we are committed to innovation, quality, and advancing self-care solutions for Canadians.
Our Vision To be the most trusted Canadian partner in Private Label and Contract Manufacturing, setting the standard for excellence in health products that enrich lives.
Why Work at IVC Vita Health
At IVC Vita Health, we believe our people are key to our continued success. We are committed to creating an environment where employees can grow, contribute, and be recognized for their work. Our team values collaboration, continuous improvement, and a shared commitment to delivering high-quality products that support the health and well-being of Canadians.
What We Offer
- Competitive salary and performance-based bonus opportunities
- Company-paid health, dental, and vision insurance
- Retirement savings plan
- 7 Paid Personal Leave Days per year
- Professional development opportunities and tuition reimbursement
- Employee Assistance Program supporting mental health and well-being
- Company-sponsored social events and team-building activities
- Free on-site parking
- Employee product discount
Summary:
Under the direction of the Manager Quality Assurance, the Quality Operations Supervisor is responsible for supervision of the Quality Operations Department staff including Quality Samplers, Quality Inspectors and Quality Reviewers.
The Quality Operations Supervisor is accountable for the review and release of job orders; production quality gates, initiation, review and approval of item-related non-conformance reports and Change control requests.
The Quality Operations Supervisor must act as a Quality consultant to Operations, being a key point of contact between all departments to promote fitness of the systems and processes employed in their area of responsibility, providing technical oversight and serve as escalation point where support and intervention is required within the company, to generate reliable, accurate and complete data.
The Quality Operations Supervisor is expected to possess or obtain sufficient knowledge to provide input or approval of proposed changes to GMP systems during which will interface closely with other cross-functional groups such as Manufacturing, Packaging, Maintenance, Product and Process Development and Warehousing.
The Quality Operations Supervisor must have an extensive understanding the Quality requirements as outlined by Regulatory Authorities and applying that understanding to the execution of their responsibilities.
Responsibilities:
Key Responsibilities for this position:
- Supervisory:
o Support Team Members in completing their assigned tasks and coordinate workload to effectively provide quality oversight for each production shift.
o Determine and assess performance metrics of each direct report.
o Provide coaching, mentoring and constructive feedback and empowering direct reports.
o Communicate to direct reports in an open, balanced and objective manner.
o Participate in the recruitment of qualified staff for the department.
- Production Quality Oversight:
o Supervision and control of the quality assurance aspects of manufacture and packaging including documentation thereof.
o Ensure quality tasks such as in-process and final checks, yield and/or AQLs are conducted according to procedure.
o Assists and support in the assessment of any non-conformances identified, ensure they are escalated to management and closed off within the target timeline.
o Provide quality consultation to resolve any lot related issues identified by the production department.
- Batch Review and Release:
o Responsible for ensuring all lot reviews and system (M2M) transactions for product approval/rejection are conducted as per procedure.
o Participate and provide appropriate feedback in the daily direction setting meetings or others as assigned.
o Responsible for ensuring release documentation for customers (Certificate of Analysis, Certificate of Manufacture and Certificate of Packaging) are complied.
- Sample Management:
o Ensure retain samples are managed as per procedure.
- Metrics and Reports:
o Compile, assess and trend departmental performance metrics to identify trends, escalate and set up corrective/preventive actions if required.
- Project Management:
o Recommend, manage, champion as well as delegate Continual Improvement Projects identified in the department to increase efficiencies and performance of systems.
o Participate in cross-functional teams on process control, improvement, and optimization projects; as well as participate in other continuous improvement projects.
- Training:
o Provide on-going training to department staff.
o Ensure all direct report’s training is completed on time and up to date.
- Audits:
o Participate in internal, external as well as Regulatory audits.
- Performs other related duties as assigned by Management.
Qualifications & Experience Required:
-
5+ years of work experience in the Food, Pharmaceutical or Medical Device Industry, of which 3+ years must be in a QA or Manufacturing function.
-
2+ years of supervisory or leadership experience
Education, Certification, Licenses & Registrations:
-
Educated to a degree level (technology, science, pharmacy or other health related discipline) e.g. B.Sc. or equivalent combination of education and experience
-
Accredited GMP certification is an advantage
Skills
-
Proficient with PC programs, i.e. Microsoft Office (Word, Excel, PowerPoint)
-
Problem solving and statistical skills using quality tools (Pareto analysis, statistical process control, etc.).
-
Extensive knowledge of Health Canada regulatory and GxP compliance requirements
-
Excellent leadership and supervisory skills
-
Strong analytical skills: able to use data, communicate key trends, develop and execute continuous improvement plans.
-
Strong organizational skills; ability to work with cross-functional groups to implement improvements
-
Ability to manage multiple tasks and work well under pressure
-
Ability to work independently or in a team environment, take initiative, and have a flexible approach with respect to work assignments and new learning.
-
Ability to lead groups, demonstrate and foster teamwork in a project setting.
-
Ability to work effectively with individuals at all levels of the organization.
-
Demonstrate a client-focused approach to work.
-
Ability to use influencing skills to accomplish goals and objectives.
Physical Demands:
- Prolonged periods of sitting at a desk and working on a computer
- Frequent use of hands and fingers for typing, handling documents and operating office equipment
- Occasional standing, walking, bending or reaching
- Visual acuity required for reading printed materials and viewing a computer screen
- Ability to communicate clearly in person, over the phone and in writing
At IVC Vita Health, we are dedicated to building a workplace that is diverse, equitable, and inclusive. We believe our greatest strength comes from embracing different perspectives, backgrounds, and experiences. Our goal is to create an environment where every individual feels respected, valued, and empowered to thrive.
We welcome applicants from all walks of life, including—but not limited to—women, Indigenous peoples, racialized individuals, persons with disabilities, and members of the LGBTQ+ community.
We are committed to fair and inclusive hiring practices and strive to foster a culture where all employees have the opportunity to reach their full potential. If you require accommodation during the recruitment process, please let us know, and we will do our best to support your needs.
Please note: This job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list of duties. Management reserves the right to assign or reassign responsibilities as needed to meet operational requirements.
Not the right fit? Search for Quality Operations Supervisor jobs in Winnipeg, MB