Manager on Duty
Top Benefits
About the role
ACTIVITIES:
The duties and responsibilities for the Manager on Duty include, but are not limited to the following:
- Leadership, training and management of Front Office Operations;
- Implement and maintain all company policies and procedures;
- Ensure 100% guest satisfaction;
- Execute and achieve financial goals;
- Train, support and coach staff to create a productive, efficient team;
- Oversee day-to-day operations;
- Representative of the management team to hotel guests, employees and members of the community
- To ensure that proper maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
- Aid in Increasing Market Share by knowing the hotel’s position to the local competition and ensuring that plans are implemented to improve that position by maximize hotel sales.
- Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
- Ensure that all appropriate systems and controls are in place to produce accurate reports for management and Ownership when required.
- Implement and maintain all company policies and procedures;
- Purchasing, inventory and other controls.
COMPETENCIES WE ARE SEEKING:
- Proven track record in revenue management, exceeding market share and sales targets.
- Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.
- Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
- Experience with Choice Advantage Property Management System preferred, but will train successful candidate
- Detail oriented
A reasonable estimate of the current range is $60,000 to $63,000 (salary + performance-based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.
THE COMPANY:
InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.
At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.
To Learn more about InnVest visit https://innvesthotels.com/
About Kimpton Hotels & Restaurants
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job. Here, you’ll join a mission to make lives better. No biggie.
The real you is a job requirement; your diverse background, talents, and quirks are what help our company connect meaningfully with our guests. You’ll lead your own personal career path while you help make each guest’s journey feel more personal. You won’t just punch a clock and count the hours; you’ll make it count.
That’s why FORTUNE magazine has put Kimpton on its “Best Companies To Work For” list nine times. It’s why we score 100 on the Human Rights Campaign Foundation’s Corporate Equality Index every year. Our guests feel it too—it’s why we’re consistently ranked as a best-loved hospitality company. Our thriving company culture, numerous hospitality career tracks, and rich benefits and perks also make us one of the best places to work.
We take care of all of our people with great benefits, like paid time off; medical, dental, and vision plans; life, short-term, and long-term disability insurance; 401(k) with employer matching; 6 weeks paid paternity/maternity leave; back-up child and elder care; robust professional and personal development through our own Kimpton University; and employee discounts at our 60+ hotels nationwide. Plus, we throw in some extra Kimpton-style perks, like wellness programs and, of course, pet insurance.
We’re a best place to work because we’re driven by our passion for unscripted, heartfelt care. From the first whirl of a hula hoop at your employee orientation (yes, it happens) to every Kimpton Moment thereafter, you’re going to love it here as much as our guests do.
Manager on Duty
Top Benefits
About the role
ACTIVITIES:
The duties and responsibilities for the Manager on Duty include, but are not limited to the following:
- Leadership, training and management of Front Office Operations;
- Implement and maintain all company policies and procedures;
- Ensure 100% guest satisfaction;
- Execute and achieve financial goals;
- Train, support and coach staff to create a productive, efficient team;
- Oversee day-to-day operations;
- Representative of the management team to hotel guests, employees and members of the community
- To ensure that proper maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
- Aid in Increasing Market Share by knowing the hotel’s position to the local competition and ensuring that plans are implemented to improve that position by maximize hotel sales.
- Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
- Ensure that all appropriate systems and controls are in place to produce accurate reports for management and Ownership when required.
- Implement and maintain all company policies and procedures;
- Purchasing, inventory and other controls.
COMPETENCIES WE ARE SEEKING:
- Proven track record in revenue management, exceeding market share and sales targets.
- Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.
- Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
- Experience with Choice Advantage Property Management System preferred, but will train successful candidate
- Detail oriented
A reasonable estimate of the current range is $60,000 to $63,000 (salary + performance-based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.
THE COMPANY:
InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.
At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.
To Learn more about InnVest visit https://innvesthotels.com/
About Kimpton Hotels & Restaurants
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job. Here, you’ll join a mission to make lives better. No biggie.
The real you is a job requirement; your diverse background, talents, and quirks are what help our company connect meaningfully with our guests. You’ll lead your own personal career path while you help make each guest’s journey feel more personal. You won’t just punch a clock and count the hours; you’ll make it count.
That’s why FORTUNE magazine has put Kimpton on its “Best Companies To Work For” list nine times. It’s why we score 100 on the Human Rights Campaign Foundation’s Corporate Equality Index every year. Our guests feel it too—it’s why we’re consistently ranked as a best-loved hospitality company. Our thriving company culture, numerous hospitality career tracks, and rich benefits and perks also make us one of the best places to work.
We take care of all of our people with great benefits, like paid time off; medical, dental, and vision plans; life, short-term, and long-term disability insurance; 401(k) with employer matching; 6 weeks paid paternity/maternity leave; back-up child and elder care; robust professional and personal development through our own Kimpton University; and employee discounts at our 60+ hotels nationwide. Plus, we throw in some extra Kimpton-style perks, like wellness programs and, of course, pet insurance.
We’re a best place to work because we’re driven by our passion for unscripted, heartfelt care. From the first whirl of a hula hoop at your employee orientation (yes, it happens) to every Kimpton Moment thereafter, you’re going to love it here as much as our guests do.