About the role
The company
Description of the company.
For our dynamic and international team into the IT Canadian division, we are looking for a motivated:
SAP CS Business Analyst
Job description
You will join a large and dynamic SAP Competence Center and and contribute to the design, configuration, and implementation of solutions supporting Customer Service and related logistics processes across global operations.
Working closely with internal SAP teams, IT departments, business stakeholders and external partners, you will contribute to major transformation initiatives and ensure the continuous improvement of SAP processes.
Your main responsibilities include:
-
Gather, analyze, and challenge business requirements to ensure alignment with global processes.
-
Propose robust SAP CS solutions, configure the system, and support implementation activities.
-
Prepare functional specifications and collaborate with SAP developers and integration teams.
-
Train key users, provide knowledge transfer, and support change management activities.
-
Participate in User Acceptance Testing (UAT) and contribute to Non‑Regression Testing (NRT).
-
Actively support S/4HANA migration projects, especially for the Americas region.
-
Maintain up‑to‑date documentation on processes, configurations, and system design.
-
Analyze and resolve complex incidents, ensuring high‑quality operational support.
-
Contribute to continuous improvement initiatives and manage enhancements within the SAP CS domain.
Profile
The ideal candidate brings:
-
A solid background as an SAP CS Business Analyst, ideally in multinational environments.
-
Strong understanding of Customer Service and logistics processes, including configuration, support, and training.
-
The ability to translate business needs into effective SAP solutions and document AS‑IS/TO‑BE processes.
-
Experience working in SAP S/4HANA environments and participating in migration or implementation projects.
-
Strong communication skills and the ability to collaborate with business teams, IT, developers, and integration specialists.
-
Analytical and problem‑solving abilities, with autonomy in handling complex issues.
-
A proactive, customer‑focused mindset and commitment to continuous improvement.
-
The ability to work effectively under pressure and manage priorities in a dynamic environment.
-
Bachelor’s degree in Computer Science, Information Technology, Business Informatics, or equivalent experience.
-
SAP S/4HANA certifications or training are a strong plus.
Professional requirements
Required skills and experience:
-
5+ years of experience in SAP CS and/or SD/MM.
-
At least 3 years of experience in end‑to‑end SAP implementations or international projects.
-
Hands‑on experience with SAP S/4HANA (mandatory).
-
Good understanding of logistic and CS processes, including design, configuration, support, and training.
-
Ability to analyze AS‑IS processes, define TO‑BE processes, and manage change requests.
-
Strong understanding of ABAP concepts and debugging capabilities.
-
Experience preparing functional specifications and test cases for development teams.
-
Proficiency in Microsoft Office.
Languages
Fluency in English
Company address
Info
Contact
Info
Job Reference: CAN_00218
Not the right fit? Search for SAP CS Business Analyst jobs in Toronto, ON
About Swatch Group
The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers.
The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.
Discover the Swatch Group brands… Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.
For more jobs please visit our website.
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About the role
The company
Description of the company.
For our dynamic and international team into the IT Canadian division, we are looking for a motivated:
SAP CS Business Analyst
Job description
You will join a large and dynamic SAP Competence Center and and contribute to the design, configuration, and implementation of solutions supporting Customer Service and related logistics processes across global operations.
Working closely with internal SAP teams, IT departments, business stakeholders and external partners, you will contribute to major transformation initiatives and ensure the continuous improvement of SAP processes.
Your main responsibilities include:
-
Gather, analyze, and challenge business requirements to ensure alignment with global processes.
-
Propose robust SAP CS solutions, configure the system, and support implementation activities.
-
Prepare functional specifications and collaborate with SAP developers and integration teams.
-
Train key users, provide knowledge transfer, and support change management activities.
-
Participate in User Acceptance Testing (UAT) and contribute to Non‑Regression Testing (NRT).
-
Actively support S/4HANA migration projects, especially for the Americas region.
-
Maintain up‑to‑date documentation on processes, configurations, and system design.
-
Analyze and resolve complex incidents, ensuring high‑quality operational support.
-
Contribute to continuous improvement initiatives and manage enhancements within the SAP CS domain.
Profile
The ideal candidate brings:
-
A solid background as an SAP CS Business Analyst, ideally in multinational environments.
-
Strong understanding of Customer Service and logistics processes, including configuration, support, and training.
-
The ability to translate business needs into effective SAP solutions and document AS‑IS/TO‑BE processes.
-
Experience working in SAP S/4HANA environments and participating in migration or implementation projects.
-
Strong communication skills and the ability to collaborate with business teams, IT, developers, and integration specialists.
-
Analytical and problem‑solving abilities, with autonomy in handling complex issues.
-
A proactive, customer‑focused mindset and commitment to continuous improvement.
-
The ability to work effectively under pressure and manage priorities in a dynamic environment.
-
Bachelor’s degree in Computer Science, Information Technology, Business Informatics, or equivalent experience.
-
SAP S/4HANA certifications or training are a strong plus.
Professional requirements
Required skills and experience:
-
5+ years of experience in SAP CS and/or SD/MM.
-
At least 3 years of experience in end‑to‑end SAP implementations or international projects.
-
Hands‑on experience with SAP S/4HANA (mandatory).
-
Good understanding of logistic and CS processes, including design, configuration, support, and training.
-
Ability to analyze AS‑IS processes, define TO‑BE processes, and manage change requests.
-
Strong understanding of ABAP concepts and debugging capabilities.
-
Experience preparing functional specifications and test cases for development teams.
-
Proficiency in Microsoft Office.
Languages
Fluency in English
Company address
Info
Contact
Info
Job Reference: CAN_00218
Not the right fit? Search for SAP CS Business Analyst jobs in Toronto, ON
About Swatch Group
The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers.
The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.
Discover the Swatch Group brands… Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.
For more jobs please visit our website.