Customer Experience Specialist
Toronto
CA$35,011 - CA$36,470/yearly
Senior Level
Top Benefits
Personal and professional development
Hybrid work from office or home
20 paid vacation, 10 sick, 5 wellness, 13 holidays
About the role
Who you are
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in German and English to communicate with users and partners
- Someone based in Toronto with availability to work Monday to Friday, with the weekend off
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Detail-oriented individuals who are able to stay focused through repetitive tasks
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus
What the job involves
- Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
The application process
- The application process consists of a short video call with Talent Acquisition, followed by an interview with the Hiring Manager and a case study
Benefits
- Personal and professional development opportunities in a fast-paced scale-up environment
- Enjoy hybrid working from our great offices, and at home
- Generous time off policies including 20 paid vacation days, 10 paid sick days, 5 paid wellness days, and 13 paid holidays per annum
- Extra paid parental leave beyond local legislation and the option to take an extra week of unpaid leave
- 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
- 50% employer paid health coverage options for your family
- Regular social events; Coffee, snacks and fully-equipped kitchens
- Get to know our community with a monthly free Surprise Bag
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
About Too Good To Go
Environmental Services
1001-5000
Too Good To Go is a certified B Corp social impact company that connects users with partner stores to rescue unsold food and stop it from going to waste. With 85 million registered users and 150,000 active partners in 17 countries across Europe and North America, Too Good To Go is the world's number one marketplace for surplus food.
Since its launch in 2015, Too Good To Go has helped to save over 280 million meals from going to waste, the equivalent to 770,000 tons of CO2e avoided.
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Customer Experience Specialist
Toronto
CA$35,011 - CA$36,470/yearly
Senior Level
Top Benefits
Personal and professional development
Hybrid work from office or home
20 paid vacation, 10 sick, 5 wellness, 13 holidays
About the role
Who you are
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in German and English to communicate with users and partners
- Someone based in Toronto with availability to work Monday to Friday, with the weekend off
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Detail-oriented individuals who are able to stay focused through repetitive tasks
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus
What the job involves
- Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
The application process
- The application process consists of a short video call with Talent Acquisition, followed by an interview with the Hiring Manager and a case study
Benefits
- Personal and professional development opportunities in a fast-paced scale-up environment
- Enjoy hybrid working from our great offices, and at home
- Generous time off policies including 20 paid vacation days, 10 paid sick days, 5 paid wellness days, and 13 paid holidays per annum
- Extra paid parental leave beyond local legislation and the option to take an extra week of unpaid leave
- 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
- 50% employer paid health coverage options for your family
- Regular social events; Coffee, snacks and fully-equipped kitchens
- Get to know our community with a monthly free Surprise Bag
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
About Too Good To Go
Environmental Services
1001-5000
Too Good To Go is a certified B Corp social impact company that connects users with partner stores to rescue unsold food and stop it from going to waste. With 85 million registered users and 150,000 active partners in 17 countries across Europe and North America, Too Good To Go is the world's number one marketplace for surplus food.
Since its launch in 2015, Too Good To Go has helped to save over 280 million meals from going to waste, the equivalent to 770,000 tons of CO2e avoided.