Program Background

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific.

About DT Global Asia Pacific

At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

For more information, please see www.dt-global.com

The Role

The ICT Coordinator is responsible for delivering high-quality ICT support and customer service in Papua New Guinea, as well as across different Countries, ensuring reliable operation and maintenance of infrastructure, including networks, endpoints, and communication systems. The role will also directly support the Pacific Australia Skills' program in Papua New Guinea in building capacity of partners in ICT skills development.

Roles and Responsibilities

ICT

• Provide a high level of customer service, both internally and externally.
• Conduct regular preventative and corrective maintenance of all ICT infrastructure including end points, network hardware, phone and all other communication equipment.
• Assist the ICT Manager to ensure ICT services meet staff requirements and work with the local ICT staff or service providers to improve services and correct issues as they arise.
• Monitoring of backup cycles for PNG Country Office and other countries as requested.
• Monitor firewalls, other security applications to ensure undesirable information, and network intrusions are adequately blocked.
• Identify and mitigate any critical risks to the business to ensure that Data Integrity is not adversely affected.
• Collaborating with ICT team to co-share the Helpdesk Management System which includes ticket assignment, escalations, compliance to service level agreements and reporting.
• Performing server patching and maintenance as required by the ICT Manager.

Skills Strengthening

• Under the direction and guidance from the Skills Strengthening Manager, Papua New Guinea & ICT Manager assist with the mentoring, coaching and support of partner TVET Institution staff to build capability in ICT.
• Provide advice and practical solutions to support skills Partner TVET Institutes with ICT and networking requirements to meet training delivery and administration requirements.
• Arrange and participate in teaching and mentoring activities on ICT to program personnel and partners as needed.

Selection Criteria

Essential Experience and Knowledge Preferably diploma level qualification or higher in related field or post-secondary qualification and demonstrated experience in related field. A minimum of 3 years' experience in a similar ICT role with demonstrated ability to work independently and as part of a small and dedicated team. Experience working with VMware and Microsoft Active Directory; Veeam backup and replication, Microsoft Defender, Microsoft lntune, Deep Freeze and an understanding of Fortinet and Meraki technologies. Experience providing Level 1 to Level 2 ICT support in an organization. Experience providing ICT support in remote locations. Proven ability to exercise sound judgement in the application of existing policies and procedures. Demonstrated experience providing training and mentoring to facilitate capability development and support change in a culturally sensitive manner. Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption and other DFAT safeguarding policies. Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/bdentu4b

HOW TO APPLY

Click the 'Apply Now' button.

Please submit

1. Your CV
2. A cover letter addressing the selection criteria

APPLICATIONS CLOSE 11:59pm PNG Time, Tuesday 25 August 2026.

Should this role be of interest; we encourage you to apply as soon as possible. All applications will be reviewed on a 'rolling basis'. Kindly note only shortlisted applicants will be contacted. People with lived experience of the regions in which DT Global operates are strongly encouraged to apply. DT Global welcomes applications from individuals with diverse backgrounds including First Nations peoples, diverse Sexual Orientation, Gender Identity and Expression, and Sex Characteristics (SOGIESC), and people with disabilities. We take a zero-tolerance approach to sexual exploitation, abuse and harm of adults and children; fraud, corruption and bribery; modern slavery; and any form of exploitation across our operations, partnerships, and supply chains. We uphold the highest standards of integrity and expect the same of those we work with. Engagement with DT Global is subject to formal background screening, criminal record checks, employment verification, and periodic compliance checks. All DT Global staff receive safety, compliance, safeguarding and integrity training, and we expect our personnel and partners to always act in alignment with our company values.