About the role
ROLE SUMMARY:
The Service Delivery Engineer works closely with our Field Network Engineers and contractors to configure networks remotely and turn up new installations. This is an internally focused role that needs a process-driven and detail-oriented individual who is proficient with networking.
PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
- Work with techs/contractors on-site during installation and fully configure and turn up new networks
- Create documentation “as-builts” for network installs
- Work with support team to hand off installs into the support environment
- Configure devices for break/fix tickets
- Create and maintain equipment config guides
- Create and maintain standardized equipment configs for all devices we ship
- Work with various vendors on network system turn ups
- Wireless network tuning and testing review
- Assist support with complex and/or priority networking issues
The above statements describe the general nature and level of work being performed. This is not intended
to be an exhaustive list of all responsibilities and duties required.
QUALIFICATIONS
- Minimum of 2 years' experience in networking, 4+ years and Hospitality experience are preferred
- Excellent verbal and written communication skills. Ability to read and write English fluently
- Ability to learn and use proprietary software
- Willingness to adapt to changing environments
- Great prioritization skills and the ability to multitask, while working under tight time constraints
- Experience with computers and proficiency with software programs such as MS Office and Visio, and other industry recognized applications
- Excellent time management and organizational skills
- Attention to detail and highly organized
- Ability to work in a team environment
- CCNA level or equivalent certification. Ruckus, Aruba, Fortinet, and Linux certs are an asset
- Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points
- Excellent networking skills and understanding of high density Wi-Fi installations
- Experience with standards based 802.1 p/q, 802.1w (RSTP) and 802.1s (MSTP), 802.3ad (LAG), and 802.11 networks required
- Knowledge of networking equipment from various manufacturers – Aruba, Cisco/Meraki, Ruckus, Fortinet, Cambium, Nomadix
- Experience with Radius and 802.1x deployments preferred
- Experience with WiFi Survey and Predictive Analysis Software and tools such as Ekahau Survey
PHYSICAL DEMANDS / REQUIREMENTS: Ability to continuously sit. Ability to lift up to 30lbs constantly.
DESCRIPTION OF WORK ENVIRONMENT: Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. Occasional travel may be required.
Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
How to Identify Recruitment Fraud:
- You receive a message on WhatsApp or another online messaging platform
- You are asked to provide a fee or payment (we will NEVER request payment from candidates)
- Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain
- We will never contact you through Gmail or any other free online mail service
- Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com
- If you are still unsure call 1 (877) 241-2516
Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.
About Cloud5 Communications
Leading brands, including over 5,000 hotels, trust Cloud5 to deliver exceptional experiences that both attract and retain customers. Whether you run a hotel, apartment building, or services company, our Internet, Wi-Fi, Telephony, Managed IT, and Contact Center services take phenomenal care of your customers – just like your brand promises.
With Cloud5, you can streamline your technology infrastructure and operations, deliver customer-centric, cost-effective experiences, and drive new revenue.
About the role
ROLE SUMMARY:
The Service Delivery Engineer works closely with our Field Network Engineers and contractors to configure networks remotely and turn up new installations. This is an internally focused role that needs a process-driven and detail-oriented individual who is proficient with networking.
PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
- Work with techs/contractors on-site during installation and fully configure and turn up new networks
- Create documentation “as-builts” for network installs
- Work with support team to hand off installs into the support environment
- Configure devices for break/fix tickets
- Create and maintain equipment config guides
- Create and maintain standardized equipment configs for all devices we ship
- Work with various vendors on network system turn ups
- Wireless network tuning and testing review
- Assist support with complex and/or priority networking issues
The above statements describe the general nature and level of work being performed. This is not intended
to be an exhaustive list of all responsibilities and duties required.
QUALIFICATIONS
- Minimum of 2 years' experience in networking, 4+ years and Hospitality experience are preferred
- Excellent verbal and written communication skills. Ability to read and write English fluently
- Ability to learn and use proprietary software
- Willingness to adapt to changing environments
- Great prioritization skills and the ability to multitask, while working under tight time constraints
- Experience with computers and proficiency with software programs such as MS Office and Visio, and other industry recognized applications
- Excellent time management and organizational skills
- Attention to detail and highly organized
- Ability to work in a team environment
- CCNA level or equivalent certification. Ruckus, Aruba, Fortinet, and Linux certs are an asset
- Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points
- Excellent networking skills and understanding of high density Wi-Fi installations
- Experience with standards based 802.1 p/q, 802.1w (RSTP) and 802.1s (MSTP), 802.3ad (LAG), and 802.11 networks required
- Knowledge of networking equipment from various manufacturers – Aruba, Cisco/Meraki, Ruckus, Fortinet, Cambium, Nomadix
- Experience with Radius and 802.1x deployments preferred
- Experience with WiFi Survey and Predictive Analysis Software and tools such as Ekahau Survey
PHYSICAL DEMANDS / REQUIREMENTS: Ability to continuously sit. Ability to lift up to 30lbs constantly.
DESCRIPTION OF WORK ENVIRONMENT: Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. Occasional travel may be required.
Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
How to Identify Recruitment Fraud:
- You receive a message on WhatsApp or another online messaging platform
- You are asked to provide a fee or payment (we will NEVER request payment from candidates)
- Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain
- We will never contact you through Gmail or any other free online mail service
- Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com
- If you are still unsure call 1 (877) 241-2516
Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.
About Cloud5 Communications
Leading brands, including over 5,000 hotels, trust Cloud5 to deliver exceptional experiences that both attract and retain customers. Whether you run a hotel, apartment building, or services company, our Internet, Wi-Fi, Telephony, Managed IT, and Contact Center services take phenomenal care of your customers – just like your brand promises.
With Cloud5, you can streamline your technology infrastructure and operations, deliver customer-centric, cost-effective experiences, and drive new revenue.