You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.

From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.

Job Details

The Director of Retail leads onsite Rank + Rally operations at TD Place / OSEG and reports to the Area Director - Retail Operations (Rank + Rally). The role’s main responsibility is for the overall performance at all retail locations and e-commerce. This position will develop leaders, oversee retail standards, and control expenses, while focusing on marketing and sales initiative opportunities. This position is the client liaison to all retail activations and he or she will lead a Management Team to hit sales targets, P&L objectives, and drive profitability.

Job Summary

Exciting fulltime position located at the TD Place in Ottawa, ON.

Now, if you were to come on board as our Director of Retail, we’d ask you to do the following for us:

• Responsible for the overall financial results of every location, from sales through gross margin.
• Coordinate a product and category mix for Retail Program Buy with an emphasis on creating a unique and exclusive mix that sets locations apart from competitors.
• Oversee and uphold visual presentation standards at all locations.
• Implement, execute and follow up on operational and safety policies & procedures.
• Plan and execute client store specific events based on the promotional calendar to drive business.
• Review business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume.
• Oversee P&L’s, approve all expenses, and hold team accountable to Variable Labor and end of Month COS.
• Work with client on approvals for high-level expenditures surrounding CapEx.
• Manage staff by recognizing great performance and addressing performance issues. Create a healthy culture to drive desired results.
• Conduct regular meetings with Management to ensure communication is shared throughout the team at all levels.
• Train and coach to guest-centric customer service standards while promoting salesmanship as part of the culture.
• Approve schedules and manage variable labor spend accordingly.
• Executes reporting and analytics as needed for purchasing, distribution, or financial analysis.
• Reviews all month end information for retail activations. Game plans around opportunities and recognizes achievements.
• Coordinates design elements and location buildouts for retail activations.
• Assist special events such as outside sporting events, concerts and other consigned business.

Think you have what it takes to be our Director of Retail? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum of 2 years of Store Director or GM level retail management experience OR 2 years of Multi Unit Management Experience.
• Bachelor’s Degree preferred.
• Previous experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and others.
• Ability to work long hours and have a flexible schedule to meet the needs of the business. This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event schedule.
• Must excel at communication with customers, employees, vendors, and management at a variety of levels.
• Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office.
• Lifting of heavy objects (30-50 lbs.) on a semi-regular basis
• Frequent stretching, reaching and bending

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.