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Delmanor is an equal opportunity employer. We offer competitive benefits and incentive programs, which reflects the high value we place on our team members. Our commitment to ongoing training provides each team member the opportunity for professional development while keeping pace with current best practices.

This posting is for an existing position vacancy.

The Assistant General Manager (AGM) supports the General Manager in delivering high quality care, service, and operations within the community. This role provides leadership across multiple departments and plays a critical part in people leadership, resident experience, financial management, and regulatory compliance. The AGM is a hands on leader who balances operational excellence with a strong commitment to supporting residents and employees.

What you will do:

• Support daily operations across multiple departments, providing leadership to department managers and supervisors
• Ensure departments within your span of control are appropriately staffed to meet resident needs while staying within budget
• Lead and support recruitment, onboarding, training, performance management, and employee development in departments within your span of control
• Ensure completion of mandatory training and support continuous quality improvement initiatives
• Participate in performance appraisals and performance management processes in partnership with People & Culture for departments within your span of control
• Assist with operating and capital budgets, monthly variance reviews, and internal controls
• Approve payroll submissions and support job & salary administration processes
• Promote a safe, healthy, and compliant environment for residents and employees
• Support resident care, wellness programming, culinary services, and community experiences in collaboration with regional teams
• Participate in resident meetings and communicate outcomes to leadership and residents
• Assist with inventory control, supplies management, capital equipment planning, renovations, and maintenance
• Support compliance with health, safety, and regulatory requirements, including audits and inspections
• Model professionalism, accountability, and strong communication in all interactions

What you bring:

• A minimum of 3 years’ experience working with mature adults
• Progressively responsible leadership experience in a service driven environment
• At least 1 year of people management experience
• A diploma or degree from an accredited post secondary institution, preferably in Business, Hospitality, Nursing, Social Work, or Gerontology
• Experience with budgeting and/or marketing is considered an asset
• A collaborative and accountable leadership style with strong interpersonal skills
• Ability to problem solve effectively, manage competing priorities, and lead teams through change
• Strong communication skills and a commitment to excellent resident and employee experiences

Salary range: $70,000 to $80,000 per year plus RRSP matching and competitive benefit package

At Delmanor our team members are dedicated to delivering the Delmanor Experience to our residents and their guests. If you share our passion for excellence and are looking to build your career with a dynamic company, in a long-term growth industry, then we want to hear from you.

Delmanor is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment. We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.