About Bema Autosport BMW At Bema Autosport BMW, we deliver "The Ultimate Driving Experience" not just through the vehicles we sell, but through the premium, transparent, and elite level of service we provide to our guests. Located in Saskatoon's Auto Mall, our recently upgraded facilities are matched by a highly skilled, dedicated team committed to excellence. We are looking for a professional, performance-driven BMW Service Advisor to join our Service Operations team. If you thrive in a fast-paced, premium retail environment and pride yourself on exceptional communication and relationship-building, you will fit right in. The Role As a BMW Service Advisor, you are the face of our service department and the critical liaison between our guests and our factory-trained technicians. You aren't just managing repair orders—you are managing relationships, translating technical data into transparent client communication, and acting as a trusted consultant for luxury vehicle maintenance and repair. Key Responsibilities Premium Client Experience: Greet luxury vehicle owners warmly, conduct thorough vehicle walk-arounds, and establish clear expectations regarding diagnostic times, repair scope, and completion targets. Consultative Advising: Utilize Digital Vehicle Inspections (DVI) to clearly demonstrate vehicle health, cross-reference service histories, and confidently present factory-scheduled maintenance and repair recommendations. Technician Liaison: Translate customer concerns into clear, accurate work orders for our shop; follow up closely with technicians on diagnostic progress and provide prompt, proactive updates to clients. Estimates & Pipeline Management: Build detailed labor and parts estimates, articulate the value of genuine BMW parts and service, and obtain explicit authorization prior to beginning work. Active Delivery: Oversee vehicle progress throughout the day, coordinate detailing/car wash completion before client arrival, review final invoices transparently, and ensure an seamless active delivery experience. What We Are Looking For Proven Experience: Prior experience as an automotive service advisor is highly preferred, with premium or import brand experience considered a major asset. Tech-Savvy Skillset: Proficiency with modern Dealership Management Systems (DMS) (Reynolds Ignite experience is a significant advantage) and comfortable navigating tablet-based DVI software. High-Calibre Communication: Outstanding verbal and written communication skills; ability to convey complex technical concepts with simplicity, poise, and transparency under pressure. Process & Detail Driven: Highly organized multitasker who takes pride in absolute paperwork accuracy and following a strict, premium OEM service process. Requirements: Must possess a valid Saskatchewan driver’s license with a clean driving record. A successful criminal record check is a requirement for employment. What We Offer Top-Tier Compensation: A competitive compensation package featuring a base salary and a performance-driven monthly bonus/commission structure tied to hours sold and CSI (Customer Satisfaction Index metrics). Comprehensive Benefits: Extended health, dental, and vision care packages, plus corporate wellness and staff discounts. Professional Growth: Access to elite, ongoing BMW Academy training and clear pathways for career advancement within Fixed Operations team. Elite Working Environment: A clean, modern, air-conditioned facility with a supportive team culture that celebrates high performance. To Apply If you are ready to elevate your automotive career with Saskatoon's premier luxury brand, we want to hear from you. Please submit your resume along with a brief description of your performance highlights or client service philosophy. Bema Autosport BMW is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.