Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Establish or implement policies and procedures for staff. Plan and control budget and inventory. Hire, train and supervise staff. Address customers' complaints or concerns. Experience: 1 year to less than 2 years. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Support for Veterans: Participates in a government or community program or initiative that supports Veterans . Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.