Who you are

• A minimum of 10+ years related experience working in IT, with extensive experience (5+ years) in a dedicated release management, DevOps, or senior technical delivery role
• Expert-level knowledge of the software development lifecycle (SDLC), Agile methodologies (e.g., Scrum, Kanban), and DevOps practices is essential
• Relevant certifications such as ITIL, Certified ScrumMaster (CSM), or SAFe are highly valued
• Strong hands-on experience with relevant technologies, including CI/CD pipelines, project management, cloud platforms, Source control and ITSM platforms
• Experience with ServiceNow products and services
• Ability to lead cross-functional and distributed teams

What the job involves

• Join a high-impact team of platform engineers at the heart of our enterprise technology ecosystem
• The ServiceNow Solutions and Services team, part of Digital Technology Operations, is responsible for the design, build, support, and operation of our critical business platforms and services
• The Director will oversee our release management and deployment activities, and will define and enforce best practices for software releases, working closely with various departments to ensure high-quality, efficient, and low-risk delivery of new features and products to end-users
• This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do
• Maintain and continuously improve the enterprise-wide release and deployment management processes and procedures, ensuring they are adopted by all relevant teams
• Lead, mentor, and motivate a team of release managers and release engineers, fostering a culture of continuous improvement and delivery excellence
• Define the vision, roadmap, and requirements for the release process and associated infrastructure, aligning release schedules with business and technical objectives
• Oversee the creation and management of the enterprise release calendar and coordinate go-live activities across multiple development, QA, and operations teams
• Proactively identify, manage, and resolve risks and issues that could impact the scope, quality, and schedule of releases. Develop rollback plans and support incident management when deployment issues occur
• Serve as the primary point of contact for release status and strategy, communicating effectively with a wide range of stakeholders, including executive leadership and external partners
• Define and track release performance metrics through trend reporting and analysis to identify bottlenecks and drive improvements

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time