About the role
IT Client Services Technician - ITS - FT Support
- (34067)
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: Client Services Technician
Status: Full-Time Support
Hours: 40 hours per week
Faculty/Department: IT Client Services
Campus/Location: Downtown & Carrier
Salary: FT Support Payband H (Start $36.29 – Max $42.13)
About the Information Technology Services Department at Humber:
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.
About the Client Services Technician Role:
- Resolve technical issues, troubleshoot network connectivity issues, troubleshoot equipment faults/failures; escalate to Support Partners, as necessary.
- Setup, deploy and configure End-point (mobile devices/desktop computers) or Audio-Visual technology to support a service request or special events, installation of software on individual computers, in computer labs and in classrooms.
- Responding to technical enquiries, advising on the proper use of technology, demonstration, and coaching clients on the use of standard software tools, communication of standard procedures and policies. Guiding 3rd party supports to ensure alignment with Humber’s practices.
- Actively and preventatively maintain, and repair equipment (including the swapping of Customer Replaceable Units and consumables) to ensure that all technical assets are operational and available for students, faculty and staff for learning, teaching, meetings, and events engaging with and monitoring Support Partners, as necessary.
- Responding to high-impact requests such as technology faults/failures and/or issues impacting student learning, registration, or executive meetings.
- Support the planning of future technical solutions through testing, experimenting, and researching of existing, new and/or changing technology.
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education
- 3 Year Diploma / Degree or equivalent in Computer Science or Information Technology
- CompTIA A+ Certification or similar
- Windows/Mac OS Operating System training
- CompTIA Network Certification or similar
- AVIXA CTS Certified Technical Specialist or similar
Experience/Skills
Three years of experience in a dynamic and fast-paced technical support environment supporting various operating systems, requiring extensive hardware and software troubleshooting/configuration and incident management, preferably in an academic environment.
If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What's in it for you?
- An opportunity to be a part of building Humber's future.
- Be part of a diverse, hard-working, and supportive team.
- Tools and technology that will allow you to succeed at your job.
- Highly supportive work culture
- Amazing perks!
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).
Hours Per Week 40
Position Type FT Support
Payband H
Minimum Salary 36.29
Maximum Salary 42.13
Work Locations International Graduate School 59 Hayden St Toronto M4Y 2P2
Job Family Information Technology
Deadline to Apply March 9th, 2025
Job Posting 8/28/25
Department IT Client Services
About Humber College
Established in 1967, Humber is one of Canada’s leading postsecondary institutions. Committed to student success through excellence in teaching and learning, Humber serves 31,000 full-time students and 56,000 continuing education registrants. With an internationally recognized reputation for quality learning, Humber offers a wide-range of career-focused opportunities for students to personalize their educational path, including 180 full-time programs across more than 40 fields of study, 200 part-time and 60 online programs or courses. More than four out of five of Humber graduates are employed within six months of completing their studies. Visit humber.ca
About the role
IT Client Services Technician - ITS - FT Support
- (34067)
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: Client Services Technician
Status: Full-Time Support
Hours: 40 hours per week
Faculty/Department: IT Client Services
Campus/Location: Downtown & Carrier
Salary: FT Support Payband H (Start $36.29 – Max $42.13)
About the Information Technology Services Department at Humber:
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.
About the Client Services Technician Role:
- Resolve technical issues, troubleshoot network connectivity issues, troubleshoot equipment faults/failures; escalate to Support Partners, as necessary.
- Setup, deploy and configure End-point (mobile devices/desktop computers) or Audio-Visual technology to support a service request or special events, installation of software on individual computers, in computer labs and in classrooms.
- Responding to technical enquiries, advising on the proper use of technology, demonstration, and coaching clients on the use of standard software tools, communication of standard procedures and policies. Guiding 3rd party supports to ensure alignment with Humber’s practices.
- Actively and preventatively maintain, and repair equipment (including the swapping of Customer Replaceable Units and consumables) to ensure that all technical assets are operational and available for students, faculty and staff for learning, teaching, meetings, and events engaging with and monitoring Support Partners, as necessary.
- Responding to high-impact requests such as technology faults/failures and/or issues impacting student learning, registration, or executive meetings.
- Support the planning of future technical solutions through testing, experimenting, and researching of existing, new and/or changing technology.
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education
- 3 Year Diploma / Degree or equivalent in Computer Science or Information Technology
- CompTIA A+ Certification or similar
- Windows/Mac OS Operating System training
- CompTIA Network Certification or similar
- AVIXA CTS Certified Technical Specialist or similar
Experience/Skills
Three years of experience in a dynamic and fast-paced technical support environment supporting various operating systems, requiring extensive hardware and software troubleshooting/configuration and incident management, preferably in an academic environment.
If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What's in it for you?
- An opportunity to be a part of building Humber's future.
- Be part of a diverse, hard-working, and supportive team.
- Tools and technology that will allow you to succeed at your job.
- Highly supportive work culture
- Amazing perks!
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).
Hours Per Week 40
Position Type FT Support
Payband H
Minimum Salary 36.29
Maximum Salary 42.13
Work Locations International Graduate School 59 Hayden St Toronto M4Y 2P2
Job Family Information Technology
Deadline to Apply March 9th, 2025
Job Posting 8/28/25
Department IT Client Services
About Humber College
Established in 1967, Humber is one of Canada’s leading postsecondary institutions. Committed to student success through excellence in teaching and learning, Humber serves 31,000 full-time students and 56,000 continuing education registrants. With an internationally recognized reputation for quality learning, Humber offers a wide-range of career-focused opportunities for students to personalize their educational path, including 180 full-time programs across more than 40 fields of study, 200 part-time and 60 online programs or courses. More than four out of five of Humber graduates are employed within six months of completing their studies. Visit humber.ca