Senior IT Operations Analyst - NOC Shift Leader: On behalf of our Banking client, Procom is searching for a Senior IT Operations Analyst - NOC Shift Leader for a 12 month contract role. This position is a 100% onsite position at our client’s Toronto office.

Senior IT Operations Analyst - NOC Shift Leader - Job Description: The Senior IT Operations Analyst - NOC Shift Leader will provide senior-level support for the Bank Group network infrastructure. This role focuses on incident management and supporting all network components, ensuring service availability and continuity. The position requires managing a rotating 12-hour shift schedule to maintain 24/7 operations.

Senior IT Operations Analyst - NOC Shift Leader - Responsibilities:

• Manage day-to-day deliverables during shifts under the direction of the NOC Manager.
• Provide technical leadership and ensure adherence to NOC processes and procedures.
• Collaborate with floor managers to manage work intake and delivery.
• Engage in incident calls and provide support.
• Ensure effective shift turnover processes.
• Support incident, change, and problem management processes.
• Create and review documentation for support and training purposes.
• Explore automation opportunities to reduce manual tasks.

Senior IT Operations Analyst - NOC Shift Leader - Mandatory Skills:

• Technology Degree/Diploma or equivalent work experience.
• CCNP certification with a minimum of 8 years of experience in Network Operations/Production environment.
• Strong understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi).
• Proficient in diagnostic techniques and monitoring tools like SevOne, NetBrain, Infoblox.
• Strong communication skills, both verbal and written.
• Ability to multi-task in a fast-paced environment.
• Experience in managing incident queues and prioritizing incidents.

Senior IT Operations Analyst - NOC Shift Leader – Nice-to-Have Skills:

• CCIE certification.
• Experience with telecommunications concepts and Telco connectivity.
• Familiarity with tools such as ExtraHop, ThousandEyes.
• Experience in managing chronic, repeat, and aging incidents.
• Knowledge of process optimization and automation tools.

Senior IT Operations Analyst - NOC Shift Leader – Assignment Length: This is a 12 month contract position with the possibility of extension or conversion.

Senior IT Operations Analyst - NOC Shift Leader - Start Date: ASAP.

Senior IT Operations Analyst - NOC Shift Leader - Assignment Location: Toronto, Ontario, Canada - 100% onsite.