As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Senior Administrator, Retail Lending Operations

Aug 23, 2025

Location(s): Help Headquarters

Job Type: Full Time Regular

myWork Program: Hybrid

Starting Salary Range: $49,700.00 - $57,200.00

Background Screening Requirement:

• Enhanced Criminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Identity Verification
• Employment Verification
• References

What's the job?
The Senior Administrator, Retail Lending Operations maintains the documentation and securities for the retail loan portfolio and ensures its' safekeeping. The Senior Administrator must communicate effectively and provide excellent customer service to staff at various levels, including regular interaction with Branch Managers, Directors, senior management and outside contacts. This individual provides quality, professional administrative support to branches, other CCS (Coast Capital Savings) departments and outside agencies. Responsibilities include understanding and applying retail lending policy, efficient and accurate verification of loan documentation and funding/paying out mortgage accounts, and always being aware of ensuring CCS is protected from risk. Additionally, the Senior Administrator assumes supervisory responsibilities for the team in the absence of the Supervisor, Retail Lending Operations. This individual works in a high-paced, volume-driven environment, which includes time-sensitive deadlines, large dollar transactions and attention to detail. Specialized knowledge is required for functions related to progressive mortgages, Letters of Credit, staff accounts, broker/mobile lender applications and Small Business loans. Lending Operations works closely with Retail Credit, Credit Risk Review, Credit Control and other related stakeholders, and this position plays a strong role in these partnerships. The Senior Administrator assumes a role in department and corporate projects, providing administrative expertise. Actively assists in developing and enhancing processes to increase efficiencies and production.

What you'll get to do:
Administration

• Administration duties include advancing mortgages to law firms/customer accounts, which may include disbursing the mortgage, paying out existing CCS loans or external debt and providing a confirmation. Providing mortgage payout statements, including penalty calculations based on mortgage and/or document type and security verification at all times, protecting CCS from risk.
• Discharge of mortgages and personal securities, dependent on loan account. Apply knowledge of Canadian Premier to amend/refund/cancel loan insurance products according to terms of coverage. Complete mortgage/loan renewal documentation and updates to new terms. Maintain all Letters of Credit and manage all amendments/cancellations. Monthly reconciliation of CMHC, Genworth, HPO, and Ticklers.
• Reports related to loan maintenance, new loans, progressive mortgages, Letters of Credit, staff accounts, paid out loans. Other duties include but are not limited to department and corporate projects, verification and follow-up of legal packages from law firms, and a resource for credit risk review, credit control, and credit approvals.

Change Management

• Keep abreast of lending policy changes/procedures and in technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments, at all times. Actively identify areas that may be improved and present ideas. Act as a resource for the development of existing processes and the implementation of new procedures

Customer Focus

• Provide alternatives to customers that improve the overall service experience. Take responsibility/ownership for the resolution of situations. Follow up with customers (internal/external) to ensure solutions continue to be satisfactory. Recognize situations beyond the lending administrator's knowledge level and assist in resolution or refer to appropriate resources.
• Provide professional, friendly service to all customers, internal and external. The senior Administrator regularly contacts branch staff, partner departments, management and outside agencies. Mentors staff toward service excellence.

Operations

• Review all loan applications and documentation received for adherence to lending policy and security requirements, ensuring the loan portfolio asset of CCS is protected. Track all loan application packages and maintain the corporate policy for the follow-up and completion of documentation. Consistency in application of policy, procedure and function is a major responsibility of this position.
• Senior Administrator acts as a technical knowledge resource for administrators, lenders and partner departments. Applies learned knowledge when making decisions about exceptions to policy and procedure while considering any risk to CCS. This skill is necessary in the day-to-day environment of lending administration, given the wide scope and complexity of situations regularly encountered
• Assume responsibility for scheduling duties, ensuring administrators understand assignments and complete them. Take a leadership role within the team, using knowledge and experience to resolve situations beyond the scope of the lending administrator. In the Supervisor's absence, manage the daily team environment.

Risk Management

• Responsible for maintaining and storing all retail loan file information - all documentation is reviewed and verified before transfer to the file room. Review/verification includes ensuring documentation adheres to lending policy, securities are registered, and CCS is not at risk when funds are advanced. Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures. Missing information and documentation are reported and followed to resolution.

Who are we looking for?

• Minimum 4 – 6 Years of Job-Related Experience The incumbent must be conversant with lending products, services, policies and procedures.

• High School Diploma plus completion of a Certificate Program (equivalent to one full year or 10 courses).

• Strong knowledge of banking systems and Loans Application Systems. Experience with Excel and Word.

• Good administrative and organizational skills. Excellent customer service skills.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.