Job Description Section: Tenant Services

Division: Housing Operations

Department: Community Services

Initial Reporting Location: 10 Elm Street

Job Status: Permanent Position (Bilingual - English/French)

Number of Vacancies: 1

Affiliation: Non union

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 11 - $3,197.60 to $3,764.60 bi-weekly

The start date will follow the selection process. A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check with your application.

Main Function: Effectively manage and administer a complex portfolio of rent-geared-to-income housing units and rent supplement units in accordance with established standards, policies and procedures including, rent-geared-to-income (RGI) administration, tenant administration, revenue collection, resolution of tenancy issues, and Housing Services Act and Residential Tenancies Act compliance.

Characteristic Duties: Under the general supervision of the Manager of Tenant Services.

• Monitor chronic and persistent late payers, conduct tenant visits, telephone calls, office interviews and negotiate a repayment agreement in appropriate cases.
• Ensure the collection of monthly rental revenues.
• Initiate/Manage/Represent all applications to the Landlord and Tenant Board for hearings in cases of rental arrears and anti-social behaviour, impairment of safety, persistent late payment, illegal acts, etc.
• Review and investigate cases of alleged fraud and income and/or family composition misrepresentation and enforce the rent-geared-to-income eligibility requirements of the Housing Services Act by taking legal action as required.
• Ensure compliance with Landlord and Tenant Board orders and mediated agreements.
• Recommend the engagement of legal counsel as required.
• Attend with the Sheriff and Police for eviction purposes in cases of non-compliance.
• Oversee the complete eviction process; ensure proper charges are processed to accounts.
• Investigate and report on various health, safety and wellness issues.
• Investigate and follow up on cases of personal injury or property damage by completing an incident/accident report and provide pertinent information to insurance adjusters and legal counsel.
• Screen, interview, train, direct, motivate and evaluate bargaining unit staff. Coordinate and direct the activities of team members.
• Represent GSHO during Stage 1 of the Collective Bargaining Agreement grievance procedure.
• Provide client service by resolving complaints, respond to enquiries by taking appropriate action including site visits, office interviews, etc.
• Assist/Coordinate/Facilitate tenant meetings, social and recreation activities, and external community events.
• Coordinate with community resources and outreach supports.
• Aid chronic homeless individuals in maintaining successful housing.
• Represent GSHO at the Rapid Mobilization Table and refer tenants in need of supports in order to preserve tenancies.
• Manage the annual tenant lease renewal process and ensure compliance.
• Review and make decision on internal transfer requests, over-housed households, and requests to join existing households.
• Ensure compliance with processes and policies to ensure consistent application of rules and regulations including requirements of the current Collective Bargaining Agreement with the Union.
• Participate in the management on call rotation after office hours.
• Respond to major emergencies after office hours.
• Provide management coverage during staff shortages as the result of strikes, lockouts, union unrest, etc.
• Prepare and authorize Notice of Trespass on unwanted individuals.
• Prepare and authorize the removal of vehicles from property.
• Collaborate with Corporate Security Services regarding security services, reviewing video surveillance data for evidence and review daily detailed security reports on disturbances, damages and non-compliance of lease agreements.
• Ensure compliance with all operational policies and all CGS Social Housing Notifications with respect to RGI administration and Housing Services Act requirements.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Qualifications

• College Diploma in a related discipline (e.g., Business Administration, Social Sciences or Public Administration) from a recognized Community College with Canadian accreditation.
• Additional specialized training (e.g., Certificate in Property Management) considered a definite asset.
• Additional educational initiatives to update and expand competencies considered an asset.
• Minimum of five (5) years of related experience including experience in residential property management.
• CGS’s priorities.
• Applicable legislation and related regulations.
• Social Housing issues, policies, and programs.
• Extensive knowledge of the Residential Tenancies Act and applicable notices.
• Principle and practices of Property Management.
• Thorough understanding of Microsoft Office applications and Property Management software.
• Current and emerging management issues within CGS as they affect the Division.
• Best practices within areas of responsibility.
• Horizontal linkages to other relevant governmental levels and services as well as the private sector.
• Understand and meet the needs of customers.
• Set and achieve high standards for the Division.
• Create enthusiasm and motivation for employees within the Division.
• Create and respond appropriately to a continuous learning environment.
• Manage conflict; mediate disputes; assist in reaching consensus.
• Diplomacy when interacting with tenants, especially during difficult conversations.
• Mental and physical fitness to perform essential job functions.
• High tolerance to change and ambiguity.
• Confidence and enthusiasm.
• Crisis management skills.
• Personal commitment to address the demand of the stakeholders.
• Excellent use of English; verbally and in writing.
• French verbal skills and a good working knowledge of written French is required.
• May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s license, have an acceptable driving record, and personal insurance coverage.
• Provide, at own cost, a Vulnerable Sector Check.

Competencies: Competency Library - Level 2 Proficiency (Supervisory)

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $2,912.70 to $3,427.20 bi-weekly. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Tuesday, September 2, 2025 . For those providing a French language resume, please also include an English version.

• Click on the Apply for Job button.
• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Once completed, review your application and click on the Submit button.
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca