Technical Support Specialist L1 / L2 – North America
About the role
Company Description Letsignit provides a centralized platform to design, deploy, and manage branded email signatures and targeted banners across all employees’ devices. The solution helps organizations strengthen brand image, increase employee engagement, and drive business opportunities through demand generation and performance tracking. Letsignit integrates with Microsoft 365 (Outlook), Exchange, and leading marketing automation tools such as Salesloft, Pardot, Outreach, HubSpot, and Lemlist. As a Microsoft Gold Partner, Letsignit supports more than 1,000,000 users worldwide, including well-known brands such as Pernod Ricard, Sephora, Vinci Construction, Carglass, Stéphane Plaza, Suez, Kiloutou, and Les Mousquetaires. Role Description The Technical Support Specialist L1 / L2 – North America is a full-time, hybrid role based in Montreal, QC, with flexibility for some work from home. In this role, you will handle incoming support requests from customers, diagnose technical issues related to Letsignit products, and provide clear, timely resolutions. You will perform L1 and L2 troubleshooting, including environment checks, configuration review, and escalation of complex incidents when needed. Daily activities include responding to tickets, guiding customers through product features, documenting solutions, and contributing to knowledge base content. You will collaborate closely with customer success, product, and engineering teams to help maintain high customer satisfaction and continuous improvement of the service. Qualifications Strong Technical Support and Troubleshooting skills to resolve product and configuration issues across email and cloud environments. Customer Support and Customer Satisfaction focus to manage inquiries professionally, follow up on cases, and ensure a positive customer experience. Analytical Skills to investigate problems, interpret logs or system behavior, and propose effective solutions or workarounds. Experience working with Microsoft 365, Exchange, and related email or marketing automation tools (e.g., HubSpot, Pardot, Outreach) is an asset. Good written and verbal communication skills in English; French proficiency is a plus for the Montreal-based environment. Ability to work in a hybrid setup, manage priorities, and handle multiple cases in a fast-paced, customer-centric context. Previous experience in a SaaS, IT support, or help desk environment and relevant technical certifications or education are beneficial.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.
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Technical Support Specialist L1 / L2 – North America
About the role
Company Description Letsignit provides a centralized platform to design, deploy, and manage branded email signatures and targeted banners across all employees’ devices. The solution helps organizations strengthen brand image, increase employee engagement, and drive business opportunities through demand generation and performance tracking. Letsignit integrates with Microsoft 365 (Outlook), Exchange, and leading marketing automation tools such as Salesloft, Pardot, Outreach, HubSpot, and Lemlist. As a Microsoft Gold Partner, Letsignit supports more than 1,000,000 users worldwide, including well-known brands such as Pernod Ricard, Sephora, Vinci Construction, Carglass, Stéphane Plaza, Suez, Kiloutou, and Les Mousquetaires. Role Description The Technical Support Specialist L1 / L2 – North America is a full-time, hybrid role based in Montreal, QC, with flexibility for some work from home. In this role, you will handle incoming support requests from customers, diagnose technical issues related to Letsignit products, and provide clear, timely resolutions. You will perform L1 and L2 troubleshooting, including environment checks, configuration review, and escalation of complex incidents when needed. Daily activities include responding to tickets, guiding customers through product features, documenting solutions, and contributing to knowledge base content. You will collaborate closely with customer success, product, and engineering teams to help maintain high customer satisfaction and continuous improvement of the service. Qualifications Strong Technical Support and Troubleshooting skills to resolve product and configuration issues across email and cloud environments. Customer Support and Customer Satisfaction focus to manage inquiries professionally, follow up on cases, and ensure a positive customer experience. Analytical Skills to investigate problems, interpret logs or system behavior, and propose effective solutions or workarounds. Experience working with Microsoft 365, Exchange, and related email or marketing automation tools (e.g., HubSpot, Pardot, Outreach) is an asset. Good written and verbal communication skills in English; French proficiency is a plus for the Montreal-based environment. Ability to work in a hybrid setup, manage priorities, and handle multiple cases in a fast-paced, customer-centric context. Previous experience in a SaaS, IT support, or help desk environment and relevant technical certifications or education are beneficial.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.